Entwistle Green Lettings Reviews 

If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.

Buying a house can often be stressful, but Emma made everything feel straightforward and well managed. She kept me updated at every stage, answered any questions promptly, and always went the extra mile to make sure things progressed smoothly. Her knowledge and friendly approach really helped put me at ease.

I’m very grateful for the support and guidance she provided, and I wouldn’t hesitate to recommend Emma Mallins and the team at Entwistle Green Allerton

This review is about the sale of a property with Entwistle Green, Chapel Street, Preston.

I can't fault the sales team, they work hard to get a sale. The nightmare begins once you agree a sale, and I honestly mean you enter a living nightmare! I agreed a sale in September and yet here we are in February and still haven't completed. I was told repeatedly before Christmas that we were about to complete, so made an offer on a property, needless to say we lost that. The problem is firmly with Entwistle Green, they allow sales to stagnate and not progress. This has happened quite few times with my sale. They only chase the sale if you call them, not proactive at all. Therefore any issues become bigger than they need to be. All other sales in the chain have complete, yet again being held up because of Entwistle Green. I have only had updates if I have called. In fact the last time I called, I was made to feel an inconvenience. She almost seemed annoyed that I asked her to do her job. Any issues are blamed on other people. However, if they kept on top of the sales the problems wouldn't become an issue. I've bought and sold many properties but never encountered anything like this. It has taken a lot to write a negative review but wouldn't wish this nightmare on anyone else. The lack of customer service has been staggering! I would only recommend using this office if you enjoy daily stress, no updates and want to lose the property you want to buy!

Jack Butterworth at the Blackpool branch was very efficient and was able to help us move quickly to a new rented flat. Also we given vouchers off at various places to help with new furniture.

A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step—from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.

Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.

LANDLORDS
LISTEN AND BEWARE
Do not use this agency, they take as much money as they can , they wash their hands of any complaints raised .
They say they vet the tennants , yes of course they do .
They say they will make sure the tennants leave the property as it was handed over .
Mine was left in a right state it took me months to clean it up with me bearing all the costs and them reaping all the rewards .
Trying to claim the damage from the security deposit was a waste of 4 months of my life , sending letters and photos only for them to take all that money I was awarded too.
Truly shocking state of affairs .
DO NOT USE THESE AT ANY COST

jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.

the worst company I have ever dealt with

poor customer service and poor staff side with landlords and do nothing to help the tenants greedy horrible managers preston branch

I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed — but it has since turned into a complete disaster.

We paid both the holding deposit and tenancy deposit for a property after being told everything had gone through, that the landlord had agreed, and that we were due to collect the keys on the 29th. They reassured us multiple times that there were no issues, even sending us information to set up our utility accounts. Based on this, we spent hundreds of pounds on furniture, Wi-Fi installation, and other essentials ready for move-in day.

Then, the day before we were due to move in, we received a call saying the landlord had not signed the tenancy agreement and had pulled out — meaning the tenancy was never confirmed. This was completely shocking, especially as Entwistle Green had told us everything was approved.

To make matters worse, we’ve since discovered that the same property is now listed again with another agent (Adore Property) at the same rental price, which makes us question whether the landlord truly pulled out or whether this was mishandled by Entwistle Green.

Although they’ve agreed to refund our money, we have to wait nearly two weeks to get it back, leaving us unable to secure another property and out of pocket for cancellation fees. The entire experience has been incredibly stressful, inconvenient, and disappointing.

Would not recommend using Entwistle Green — their lack of communication, internal errors, and failure to handle things professionally have caused us a huge amount of unnecessary hardship.

Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions

If I could rate this Estate Agents minus 10 I would they’re scoundrels. I had 2 viewings on a property I really liked. I put in an offer the day of 2nd viewing for the asking price in cash. I requested I was kept informed of any other offers called them the next day with a query on the property and when I asked had they received any further offers was told yes and it would probably go to sealed and final offer the following week. I called back again 2 days later as hadn’t heard from them was told they would chase the vendor and get back to me by end of day they didn’t. I decided to put my offer in writing to them no reply. 4 days later I walked into their office on Allerton Rd Liverpool and introduced myself as the buyer who had put in the offer and asked for an update only to be told they had accepted the other offer which was higher. I was never given the opportunity to increase my offer never kept informed or given any acknowledgement of my offer. If you want to understand WHY just watch the Panorama documentary on estate agents aired this summer. Entwisle Green are part of the Connellls Group formerly Countrywide they operate on a conditional selling they favour buyers who they can screw with mortgages and conveyancing. Sellers beware you’re not getting the best price for your homes but they’re making lots of money out of your homes on legal packages. To say this is unscrupulous unfair and not operating in the Estate Agents code of practice is an understatement. Avoid at all COSTS. I shall be making a complaint to the property ombudsman.

From my 1st email i found the quick response, by telephone reassuring. The staff were very professional Ross listened to my needs and recommended suitable properties.
Viewing appoinment was the next morning with himself. He knew all the answers to my questions, i found
the whole experience with Ross representing entwistle green to be a easy and stress free. I cannot recommend Formby entwistle green enough. Professional and a knowledgeable estate agent.

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!!
After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle.
I only found out as l chased up with Entwistle and only then was l informed of the buyers decision!
Absolute shambles from start to finish! I would not recommend EG from my own experience.

The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.

Overall excellent at communicating swiftly and efficiently.
10/10

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Appointments were missed or rescheduled at the last minute without explanation, and basic details about the property were either incorrect or misleading. Overall, the process was far more stressful than it needed to be.

I would not recommend this agency to anyone looking for a smooth or professional experience.

Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.