Enzocavalli Reviews 

393
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the soft materials, excellent construction, and stylish appearance of the shirts. Many found the ordering process straightforward and appreciated the detailed tracking information provided for their purchases. The customer service team also received high marks for being helpful and responsive, especially when assisting with exchanges or issues. However, some customers noted that delivery times could be longer than expected. A few people also felt that sizing could be inconsistent, leading to items being too large or too small. Additionally, some reviewers expressed concerns about the quality, mentioning issues like thin or see-through material, buttons falling off, or a synthetic smell, and occasionally finding labels missing or requiring delicate care.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality, fit,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent material, fit, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward. Many... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team for being amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy with the polo shirts that I bought. The first time I wore one I actually got three compliments on it, the third from my drinking 'buddies' who wanted to know where I got it. This is unp... See more

Rated 5 out of 5 stars

Everything was as advertised. A great looking polo shirt. Very light, extremely comfortable and stylish. The delivery took a little longer than anticipated, however I was in no rush. It arrived wel... See more

Rated 5 out of 5 stars

Very pleased with the quality, colour and feel of the Polo Shirt. I ordered a large, which is my normal sizing, but perhaps should have chosen Medium. I did feel that delivery was longer than expecte... See more

Rated 5 out of 5 stars

We ordered a polo shirt, it was great quality and felt so soft. Unfortunately it didn’t fit, we hadn’t checked the size guide. We were also given different options on returns and refunds. We opted for... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

393 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(393)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Poor QC. Great customer service

I bought two shirts. One had buttons that were about to fall off straight out of the packaging. Unhappy with the quality, I emailed for a return. They wanted photos so they can decide whether to replace it. I made it very clear I wanted a refund. They issued me a full refund without any further requirements

28 March 2026
Unprompted review
Rated 3 out of 5 stars

Decent shirts, Good Service

I ordered 4 polo shirts, same style, different colors.
They came in a reasonable amount of time, around a week.
The shirts are alright - they are comfortable and fairly stylish. I would say I expected a bit higher quality out of them; the material is very thin and doesn't feel like it will survive more than a season or 2.
I have other polo shirts that are better made and didn't cost a whole lot more.
Because of this, I wouldn't purchase from them again. But you do get what you ordered and the service is fine.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great support from the customer service team

I'm based in NZ & took a punt on some shorts (which look great) but unfortunately, I got the sizing wrong.
I contacted the Enzo Cavalli support team to process a return & they were super helpful which is a lot more than can be said for other online retailers I've previously dealt with.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Fit and True to Photos

The sweaters are very nice, with a modern and stylish look. The fit is great—if you have a standard body type, these will look exactly as expected. I saw another review claiming they don’t match the pictures, but that’s simply not true. In my experience, they look exactly like what Enzo Cavalli shows. Very satisfied with the purchase.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered 2 pairs of shorts but accidentally ordered the wrong size , I messaged the customer service team and they altered my order before sending the size I wanted out, the delivery was quick and the quality of the shorts are great.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Very, very disappointed

I ordered two polo shirts from EC, I carefully checked the sizing chart on their website, checked them against other polo shirts that I have and was confident I ordered the correct size. They were woefully under sized, the quality of the material was not what I was expecting and as for being crease free, there were creases from being in the packaging. Returning the items was painful, but eventually they agreed to accept the items, I had to pay for shipping and I did get a refund. Avoid this company, the products are not as described, the Facebook reviews are obviously fake, paid for (topical) as these items are not 'great' I don't 'love them' and definitely will not be ordering another four for playing golf! Caveat emptor, NOT RECOMMENDED

25 March 2026
Unprompted review

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