E.ON UK Reviews 65,604

I do not recommend this at all. Unfortunately, I have it at home and we cannot change it. It does not work properly. We are freezing all winter, and even though it doesn’t work, we still have to pay at least £100 every month.

Make sure you don’t choose this one. Now, together with our neighbours, we are trying to take this to court so we can end the contract with them. They are really bad and very expensive. If you don’t pay, they affect your credit score, so you are forced to pay for something you didn’t even use.

AVOID EON NEXT AT ALL COST. They charge you whatever they want. It's always in their favor. It's very time consuming contesting it. Because you're account it in debt due to their "mistake". They then block you from switching. The worst time I was charged nearly £3000 for a week of electric in a 2 bedroom house!

E.on UK u r a joke it's funny how they give a back dated refund in 998 pounds... and he doesn't pay 4 his electricity and gas...as he gets money back from the solar panels on r homes...yet they.dont tell there customer...especially when we struggle 2 pay..I will tellu why..
Profit and shareholders..they r more important..
Than the customer....it's true...and if u don't believe it...u r stupid and your head is in the clouds...they company make millions of profits...every year..and what do they do 4 the customer...absolutely nothing....they r only interested in making money...plain and simple...

Abysmal company. Abysmal customer service.

Less than one star. If there’s anything to take from this review - avoid this provider at all costs.

Starting in the final year of my undergrad, I went through a 1 and a half year ordeal writing off a £150+ debt Eon chased me aggressively on, that ended with them writing me a cheque for what they owed me.

Part of the reason it so awful was I would go through the same response to their claims over and over because somehow it was never logged on their systems it was an error on their side.

This is not a standalone incident so avoid at all costs.

The engineer that came was top notch. He explained everything really well, sorted out issues that previous engineers had left,was very efficient and completed the job in a timely manner. A job that previous engineers had said was going to take time and be complicated.

We had our new smet2 meter installed today. Appointment booked on line, engineer Ian called to let us know his arrival time and low and behold he turned up spot on time. Very polite gentleman explained the whole process and was happy to take and answer any questions. Overall a great service.

EON are the most disingenuous company I have ever dealt with.
For months I have been trying to get them to come to check my meters for gas and electricity which are clearly not working correctly. They want me to pay £30 for each meter to visit and check them. Despite having only a fridge freezer running in my house we checked the meters and they used a large amount of electricity and gas that day??
I know EON are not happy with me because I won’t have a smart meter fitted, maybe why they are ignoring me? I am a 75 year old single pensioner and I am finding this situation challenging. EON have no customer care in place.
I have tried to contact them but they refuse to respond to my emails and messages over the last few months. My monthly charge is twice as much as my neighbour who has her heating on 24/7. I have been using my heating very carefully as instructed by a gas service engineer. My boiler is a recently fitted new model.
Avoid this company if you are looking for a new energy provider.

I had a smart meter update on Monday, Fabian was my Engineer, vvery riendly and explained everything to me ,Fabian provided great service ,

I got an email earlier today saying that I could switch for the Heat 4 plan for 7.75p per kwh.

I went online and the plan wasn't available.

Then I went to the chat and requested the change for it, ONLY if they would honor that price.

They approved and changed my plan.

A few minutes later I got an email saying that they set me for Heat 4 for 10.34p per kwh, 33% above what they sent by email and confirmed by chat!

I tried to complain over chat and do you know what they said? They can't open complains about PRICE DISPUTES!

CAN YOU BELIEVE THIS?

A company sends you an upgrade plan with prices, you say yes, they approve you for 33% extra and you can't complain!

When we moved to our current house in July 2024 EON had suppled the previous owner so we kept the contract going. The gas meter was supposed to be a smart meter but rarely worked as I had to submit readings every month manually via the app. We asked several times through the app why it wasn’t working and were told they were working on it.

We decided to switch suppliers last year and did so on 29th December. Since then we’ve been trying via the app to get our £407 credit balance back and despite several attempts we are still waiting.

My next move today is to escalate this to OFGEM.

Not good!!!!

David Casey

Eon have still not refunded my credit balance nearly 3 months after I changed to a different supplier.

This positive review is for Ricky, the engineer that has just been to sort out my smart meter. He was excellent, neat, tidy and professional, went above and beyond to ensure everything was working and correct. He is an asset to your team.

very unhappy and feel so unwell after I made a phone call to e.on who prior to this has been a very friendly personal service. I explained my car had been in a accident in December when I phoned in January as I was in credit at this time, but was unable to pay my direct debit in December, I was told don't worry as I was in credit and a payment who just start again January. No attempt was made according to my bank in January, so I phoned today after insuring my DD was set up to pay a bit more each month.. it's getting warmer so I won't be using gas so I should be back in credit soon. When I phoned e.on to check this was set up I felt like scum by the end of the call, it was a call centre in south Africa and he lectured me about my debt and how this will impact on me. Very unhelpful, very upsetting, and going to put a review on trust pilot for disabled people. As soon as I am in credit I will look for another provider. I have always paid my bills and this was not taken into account. I'm so poorly and felt like I was going to have a heart attack following calls and kept saying to call handler it was making unwell.. many thanks, poppy patey , .

I made the switch to Eon on the next drive tariff, only to be told a few weeks later I can't be on that tariff and the had an error. No real communication or reason was provided. I had been charging my car which means they will be charging me the full rates instead of the rates offered when I made the switch. Also it's is hard to communicate and get a resolution. This feels like another big company that takes advantage and can't deliver on what was signed up to, also very poor customer service during this issue.

Do not sign up to the eon next drive smart tariff, nothing about it works, nothing but stress and failed charges. God knows whether I'm even being charged off peak rates when the app creates a schedule- the app never recognises that the car is plugged in.
Contacted customer services twice and still no resolution

He was very grateful

We have purchased a property and the electricity there has been disconnected, because the previous tenant didn't pay his bills. It's been 3 weeks now that I have contacted this company on several occassions and have done everything they asked us to do, we have sent all the necessary documents to prove that we are the new property owners as well as documents from the new tenant proving that he now occupies the property, they took ages to answer and now they have a problem to send an engineer to reconnect the meter. Instead, they have been sending letters to our address under the previous tentants name that left over 2 years ago. The new tenant agreed to pay the reconnection charge and deposit to open a new account and now they say it will take another 3 weeks for them to come and do it. They don't care about the loss off business, the customer service is the worst.

They have made three appointments with me to install smart meters, every time I have booked time off work but then the engineer does not turn up, today a lady called Michelle from Eon emailed me to say she will call me at 4.30pm to discuss why I have been let down yet again and she didn’t even call me! I will be changing my gas and electricity providers because Eon have done nothing but let me down

Great engineer, all done professionally and tidily. Went through everything after installation.