Epic Games Reviews 

7,307
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 444 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with customer service, describing it as unhelpful, unresponsive, and often leading to unresolved account problems. Users frequently reported difficulties with the launcher and app, citing persistent connection issues, slow performance, bugs, and a generally poor user experience. Account recovery processes were also a major source of frustration, with many unable to regain access to their accounts even after providing proof of ownership. However, some customers also noted that the platform consistently offers free games, which is a positive aspect for some users.

What people talk about most

Product

Customers consistently note negative experiences with product, with many expressing dissatisfaction with game... See more

Customer service

Users describe negative interactions with customer service, with many reviewers stating that support is... See more

User experience

People report negative experiences with user experience, citing the launcher as the "worst to ever exist" due... See more

Application

Consumers find the app to be a source of frustration and disappointment, with many describing it as the... See more

Website

Customers had negative experiences with the website, citing issues with account recovery and login processes.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely ridiculous. ihve been trying for years to install and use the Epic Games Launcher, and it still doesn’t work. Every single time it throws connection issues at me like it’s 2005 even tho... See more

Rated 1 out of 5 stars

EGS refuses to update the email address on my account, which I have had since the early days when Fortnite was first released as a beta game. The email connected to the account is no longer v... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service. Account has been hacked and guess what they do nothing spent a fortune buying skins etc and now I have nothing. Don’t know how but the hackers have managed to c... See more

Rated 1 out of 5 stars

I purchased V bucks in error and immediately tried to get a refund. The support team was unhelpful and ultimately would not refund my purchase. I thought I was buying a physical gift for my grandson.... See more


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1.4

Bad

TrustScore 1.5 out of 5

7k reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(7,307)

782 reviews in the last 12 months

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Rated 1 out of 5 stars

What garbage service epicgames has they…

What garbage service epicgames has they give zero help when you get hacked and your account stolen. It's a massive red flag that a account for 20 years has been Canadian then put of no where some Russia takes it and that's not a red flag at all in there system what a joke.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Retrict8ng creators and grooming kids

Thiere using content creators to make games like droids and others. Restraining thiere memory and scripts makes they good games unplayable I run 2 gbs upload and download 4 latency 20 ping and its so bouncy lady feeling it like playing at i00 ping and epic blaming creators is sickening as they make enough to open the lanes for creators and buy servers. I wont support or spen one more dime on anything threw epic or Disney and any game that forces u to play lgqbt stories I loved horizon till they made her gay I wanted Solis untill guys was bad man dri ker then game ends with 2 lesbians done with the grooming. Epic and Disney is doing same as Minecraft and robot and us 40 year gamers are done every now and again its fine were playing a story but make EVERY game about ur fetish and grooming for kids so its exceptable were done with 8 mill followers on my platform and all are in same page . Sales dropping allready movies same and only gana get worse ill start going outside instead of playing a fantastic game with a groomed storyline done being forcefeed lgbqt

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer "support" ever.

So, I'm using Epic games launcher because I'm a artist and need it for Unreal engine.
Today my account got hacked, someone changed my password and email and I just can't to recover my account because they support is non existent.

They have some garbage AI agent that is not helpful at all and they just don't care about safety on users there, so if you guys can, avoid it because you will lose your account, money and games there.

*I will seek some legal advice now on what to do next because on their platform literally someone stole something I own and no one cares.

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Only needed to restart

They have helped alot with my problem having issues and all I had to do was restart my PlayStation but the only flaw is that they are hard to understand so please make an understanding experience for better ratings

18 May 2026
Unprompted review
Rated 1 out of 5 stars

I have never seen a lazier company in…

I have never seen a lazier company in my entire life. I mostly play Rocket League and your support for the community is non existent. Shut the servers down at this point and sell them to someone else, as they would genuinely do a better job compared to such a big company. What a joke honestly. Find a better way to limit bots and smurfs. Ban gaming units instead of accounts. I can make a new email in 5 min and hop on a fresh account.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

i have used many money on epicgames but…

i have used many money on epicgames but when i try too login it just keep asking for email but when i write the email it just ask for it again it is the right email but i contacted support and they wont do anything. after i usen maybe around 3000 dollars. Dont use epic games

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Lost my account and after like a 20…

Lost my account and after like a 20 days operation with support they still didnt get my acc back. I sent like everything (pphone numbe, name od that acc, even a purchased history on my bank account and they still dont have "enough" information to give me acces to it XD its a unfunny joke and whole epic game support should be fired asap

12 July 2025
Unprompted review
Rated 1 out of 5 stars

The worst support

They have the worst support you could imagine. I have now had a case with them for 14-16 days and have not progressed one step with the case yet, they do not help, they just send 40 emails where it says what you need to do and when you do that and write back to them that it does not work, they just send a new one and say you have to do something else that does not work. Afterwards you start over and get all the same emails again.

28 April 2026
Unprompted review
Rated 2 out of 5 stars

Probably the most outrages tech support…

Probably the most outrages tech support ever, they don't reply to you easily and their server crashes like crazy. And the engine they use to run the games is very unoptimized and it does bring a lotta problems when its running in the background

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Pay for games and then get locked out…

Pay for games and then get locked out of yout library! My entire library of Epic games is UNAVAILABLE and has been that way for well over 18mos!! I get an email about once a month saying "We are still working on it.". Games I paid for, games I received for free and games that were gifted, ALL UNAVAILABLE!!

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Epic games is the biggest POS company…

Epic games is the biggest POS company out today, protecting hacker and cheaters instead of banning them, letting them hide anonymously is bullshit, and they dont perma ban anyone, 100s of reports and nothing, they need sued again and again until the make a fair game not bullshit cheaters getting protected by a company that shits on the loyal day 1 players, but nope they fire 1000 employees and now the game runs like complete shit,, good job azz faces!

13 May 2026
Unprompted review

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