Epic Games Reviews 

7,343
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with customer service, describing it as unhelpful, impossible to contact, and often failing to resolve problems like account recovery. Customers frequently struggled with account access, including login difficulties, linking accounts, and issues with lost or hacked accounts. Many users found the app and website experience frustrating, citing frequent bugs, slow performance, and connection problems. Reviewers also noted issues with game updates, downloads, and unexpected problems like games becoming unavailable or parental control difficulties.

What people talk about most

Product

Consumers find product to be negative, with many expressing significant dissatisfaction and frustration.... See more

Customer service

Users describe negative interactions with customer service, often finding it impossible to contact support or... See more

User experience

Customers had negative experiences with user experience, citing issues such as high ping in games, poor... See more

Application

Reviewers highlight significant dissatisfaction with the app, describing it as a "money drain" and the "worst... See more

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been trying to link my epic games account to my playstation. Trying to contact them is absolutely impossible to try and get this sorted if you forget your account details. They lie on their web... See more

Rated 1 out of 5 stars

Absolutely ridiculous. ihve been trying for years to install and use the Epic Games Launcher, and it still doesn’t work. Every single time it throws connection issues at me like it’s 2005 even tho... See more

Rated 1 out of 5 stars

EGS refuses to update the email address on my account, which I have had since the early days when Fortnite was first released as a beta game. The email connected to the account is no longer v... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(7,343)

768 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Epic games is the biggest POS company…

Epic games is the biggest POS company out today, protecting hacker and cheaters instead of banning them, letting them hide anonymously is bullshit, and they dont perma ban anyone, 100s of reports and nothing, they need sued again and again until the make a fair game not bullshit cheaters getting protected by a company that shits on the loyal day 1 players, but nope they fire 1000 employees and now the game runs like complete shit,, good job azz faces!

13 May 2026
Unprompted review
Rated 1 out of 5 stars

This the worst by far gaming company…

This the worst by far gaming company there is everything is poorly optimized and too buggy , I wanted to play fortnite so I installed it the day before I checked it was installed and I opened it everything went fine but the next day it just uninstalled it self and the customer service is also garbage , please never use this platform steam is better in everyway possible

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Worse than hitler

Worse than hitler, the launcher has been railing my pc through the ass just because I want to download ark survival evolved, I can’t install the game cus the installation will stop up and freeze. And I can’t uninstall either cus the dumbass launcher doesn’t work. I’ve restarted, and done all typical steps to try and make it work for the last 3 hours, I want a refund dude 😭 I’m gonna buy this shit on steam even though I paid for it here ngl, this launcher is so ass it makes it impossible to do the simplest of tasks. The tragedy of the modern human condition is not war, famine, or mortality itself. No it is opening the Epic Games Launcher. 🫩

The Epic Games Launcher’s download system is not merely flawed software — it is a profound meditation on the fragility of hope itself.

A normal download manager performs one sacred duty:
You click “download,” and the game downloads.

This ancient covenant between man and machine was established decades ago. It is simple. Beautiful, even. Yet the Epic Games Launcher dares to challenge this assumption at its very core. It asks:
“What if downloading a game felt instead like negotiating with an unpredictable forest spirit?”

At first, all seems well. The speed climbs triumphantly to 87 MB/s. Your optimism returns. You begin imagining yourself actually playing the game before sunset.

Then suddenly:
0 B/s.

No warning. No explanation. Just silence.

The launcher stares back at you with the emotional emptiness of a dying shopping mall aquarium. “Calculating…” it whispers, as though the secrets of the universe itself must be solved before the remaining 2% can install.

Minutes pass.

Then, for reasons unknowable to science, the download resumes at full speed for exactly eleven seconds before collapsing again into digital rigor mortis.

The true horror is not the slowness — it is the inconsistency. Steam downloads with industrial efficiency. Other launchers behave like tools. The Epic Games Launcher behaves like an elderly wizard trying to remember where he put the files.

And the disk usage graphs only deepen the madness. One moment your SSD is being hammered at light speed. The next, the launcher appears to be decompressing the concept of matter itself. CPU spikes. Disk usage flatlines. Network disappears entirely. Yet somehow the launcher insists it is still “working.”

Working on what?

Nobody knows.

Perhaps every Epic download is manually approved by a council hidden beneath a mountain. Perhaps a single intern must personally bless each packet before it reaches your PC. Perhaps the launcher simply enjoys suffering as an art form.

In this way, the Epic Games Launcher transcends software failure and becomes philosophy. It reminds us that progress is temporary, certainty is an illusion, and no matter how fast your internet is, there will always come a moment where the launcher freezes at 82% and forces you to question your faith in humanity itself.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to receive any help

Impossible to reach them. Imposssible to get back an account and my progression. They use an AI assistant that does not work, every solution they are proposing isn't functionning. The worst company I've ever seen in terms of helping their players.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Error message when loading Fortnite fixed in 5 minutes

Just had a problem with my account and I had no trouble getting in touch with a real person (via online chat). They fixed me up within 5 minutes and got my account back up and running the way it should. I see alot of bad reviews but honestly the problem is the users not the company. If people spent a little time learning how to navigate the games they have and read the instructions offered by both Epic and internet sources they would have a much better experience.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

worst company OAT

worst company OAT. the support is dogshit i missclicked when they asked my birthdate now my account is restricted and useless pls epic games shut down and delete yourself.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Epic stole my account

They set my my epicgames account to inactive and gave me no explanation as to why. 8 years of gaming and thousands spent and I lose everything with no reason given. Bunch of thieves. Do not spend your money with this scumbag company.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely abysmal launcher

Absolutely abysmal launcher, I can see why the CEO of epic is trying to sue steam, so they can try and push this suboptimal trash on people, literally begging people to use this launcher, I cant even install 1gb on a shit update without it taking 2 hours 🫠 I probably could've installed fortnite on an Xbox faster than this trash application, i dont even like fortnite I just play it with friends once in awhile, hopefully epic will just release FN to everything without this awful launcher, you make so much money scamming children and you want us to go through this Absolutely awful and slow app???? im glad im not retarded and spend money on fortnut, to anybody thinking about using the EPIC LAUNCHER just get a xbox for cheap and use that to play fortnite, worst experience I've ever had from some shit like this, no wonder Gabe is winning

5 May 2026
Unprompted review
Rated 3 out of 5 stars

This is the most clunky app

This is the most clunky app I've ever used. You have a perfect example of how not to do it: Steam. Everything works, but it's very sluggish and unintuitive. On the plus side, though, they often give away games, and sometimes you even come across some pretty good titles.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Epic games is the most piece of shit…

Epic games is the most piece of shit company ive ever been apart of. I lost access to the email to my main fortnite account and I did everything I could to change my email so i can use my current one. I waited 2 goddamn days just for them to tell me my account recovery request was denied for my own GODDAMN EMAIL. it cant be this hard to change an email. F you epic games from the top of my heart.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

WHY, EPIC GAMES?

i got a fortnite card from target and put it in the website and purchased 800 V-Bucks for my switch. when i checked my balance, IT DIDN'T CHANGE! honestly the worst.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous

Absolutely ridiculous. ihve been trying for years to install and use the Epic Games Launcher, and it still doesn’t work. Every single time it throws connection issues at me like it’s 2005 even though my internet is fast and works perfectly fine for literally everything else.

How does a multi billion dollar company manage to ship something this broken? their launcher feels like a buggy, unfinished mess that no one properly tested.

I’ve tried everythin different networks, reinstalls, troubleshooting guide and nothing fixes it. Same errors, same nonsense, over and over again. At this pointit’s not even frustrating, it’s just embarrassing for them

2 May 2026
Unprompted review
Rated 1 out of 5 stars

All they care about is money

The games are forcing you to spend your money or else your a weirdo and the games themselves are so buggy even with like 20m they're lazy and put low effort and they don`t listen to what the community say0s, instead they collaborate for money because they`re extremely greedy and all they care about is Money

30 April 2026
Unprompted review
Rated 1 out of 5 stars

My Account Got Hacked, Epic Games Did Nothing

Terrible experience with Epic Games! A “specialist” agent was unable to help me recover my account even though I provided a lot of information.

To put it simply, support is nonexistent if you get hacked, unless you’re an influencer who complains. Then, suddenly, they become responsive. It quickly becomes clear that they only act under pressure, when their image or business is at stake.

The way they treat players is appalling: they only move when they’re forced to. Cowardice seems to be their strong suit.

On the other hand, they suddenly become attentive when it comes to making purchases. So if you buy games from their store or V-Bucks,
And of course, when you actually need help with a hacked account, it’s the complete opposite, expect their generic responses:
“We were unable to confirm that you are the creator of the account,” which basically means: “We didn’t even take the time to properly review your request.”

Because yes, they prefer to keep employees who sit around doing nothing, since players don’t have enough power to make their voices heard anyway.

If all players revolted, Epic Games would collapse, and it would be well deserved given their arrogance and ego.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Non-existant customer support

This company has no customer service branch and doesn't listen to complaints AT ALL. They will always do things their way and the voice of the consumer doesn't matter to them at all. This deserves no more than 1 star, it's genuinely bad.

24 April 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look