Epsom Skin Clinics Reviews 

155
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had a great experience with Charley, she is very professional and made me feel comfortable the whole time. She has great knowledge and expertise, while answering all the questions I had for her!!... See more

Rated 5 out of 5 stars

I had a hydrafacial with Daniel and she is absolutely a perfectionist Does not rush your facial and makes sure it’s a proper job ! The ladies at reception are truly lovely and welcoming and so... See more

Rated 5 out of 5 stars

From the age of 14, I was having full body waxing by a local beautician. 5 years ago, I was diagnosed with PCOS. I got recommended by my sister to have laser here at Epsom Skin Clinic and it's the... See more

Rated 5 out of 5 stars

I first visited the clinic a few years ago for help with active acne and scarring on my cheeks, and the difference in my skin since then has been incredible. The team are so friendly, knowledgable... See more

Company details

  1. Skin care clinic

Written by the company

The doctor led team of aesthetic professionals at the Epsom & Surbiton Skin Clinics provide state of the art treatments that rejuvenate and enhance your looks. Let our experienced professionals guide you to achieve a younger, fresher, healthier you! We have the expertise and latest technology to achieve optimum results while always maintaining the highest levels of safety. All of our injectables and laser treatments are performed by our in-house team of experienced practitioners, who will spend the time to devise your very own personal treatment plan for your ever changing needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

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4.9

All reviews

(155)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

I have one more Fotona 4D laser…

I have one more Fotona 4D laser treatment to go. All 3 therapists who have done the treatment, Danielle, Grace & Cloe were professional & empathic, they made me feel comfortable & at ease. The treatment has definitely improved the appearance if my skin & I will definitely be back for maintenance sessions.

9 February 2022
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Reply from Epsom Skin Clinics

Fantastic feedback Veronica - We look forward to seeing you for your next treatment

Rated 5 out of 5 stars

Mole removal

I had a dysplastic naevus mole removed. The surgery itself was straight forward, and the after care was excellent. I also had a full body mole check and wouldn’t hesitate to recommend. Everyone that I met at the clinic was very professional and caring.

9 February 2022
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Reply from Epsom Skin Clinics

Thank you for your feedback Victoria

Rated 4 out of 5 stars

I love Epsom Skin Clinic

I love Epsom Skin Clinic. The customer service is wonderful and so is the staff. Very friendly and very professional, so five stars for all of the above.
My only “complaint” is the ambience in the waiting room. I think it could be a bit warmer and welcoming. Also, a calm relaxing (i.e. Spa music) music would be nice, instead of the radio playing and playing way too loud. It is why I come as close as possible to my time so I don’t have to sit in the waiting room.

9 February 2022
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Reply from Epsom Skin Clinics

Thank you for your feedback Maggie, we will feedback your comments in regards to the Music choice in the reception area

Rated 4 out of 5 stars

Effective and good value

Quick, easy, effective and fairly priced removal of a long standing wart. Hardly felt a thing.

9 February 2022
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Reply from Epsom Skin Clinics

Great feedback - Thank you!

Rated 5 out of 5 stars

Consultation and Milia removal

Had milia removal here this week, I was made to feel totally comfortable and the therapist really listened to me. Would 100% recommend.

17 July 2021
Unprompted review
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Reply from Epsom Skin Clinics

Thank you Sian for your kind feedback - We look forward to seeing you for your next appointment!

Rated 5 out of 5 stars

I have been a client for many years and…

I have been a client for many years and cannot speak highly enough of the clinic. Today I called to try and arrange a Botox top up and spoke to Holly. What a helpful and courteous lady. She did her best to ensure that I was able to fit this appointment around an existing hydra facial appointment. She is a real asset to the clinic and as a first point of contact, puts across the right image of professionalism and willingness to really try her best to help you. And all with a lovely smiley voice too. It was a pleasure talking to Holly, I think quite a few people could learn from her shining example 😊

15 July 2021
Unprompted review
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Reply from Epsom Skin Clinics

Amazing feedback - Thank you so much for your detailed feedback. Holly is an asset to our experienced Front of house team & will appreciate your kind words. We hope to see you soon!

Rated 1 out of 5 stars

Complete waste of money

Spent just under £4k having a mini face lift performed by Mr Wilson at Epsom Skin clinic. Absolute waste of money not to mention the horrendous pain I was in for 2 weeks. Procedure has made no change to my appearance
Supposed to last 5 years. In my opinion hasn't even lasted 5 weeks. Aftercare shocking, no resolution to the way I am feeling. I would not recommend Mr Wilson for a mini face lift or any Procedure.

24 May 2021
Unprompted review
Rated 1 out of 5 stars

Spent over £400 for Acne NO DIFFERENCE

Spent over £400 on creams, a skin peel and 4x Dermalux LED Therapy for my sons acne and it has made NO difference at all..Chloe who we had our consultation with was very pushy and rude when I refused to buy more products...Since he has finished his treatments no one has called to see if we are happy or if everything's ok..? Really felt like they know a parent will try anything to help their child who suffer from acne and prey on that....after 1 peel and 4 light treatments plus all the creams we saw no difference at all so thank god didn't buy more (£480 more) as was recommended by Chloe! ..after that amount of money we should of seen some improvement...save your money and go elsewhere....!!!

6 October 2020
Unprompted review
Rated 1 out of 5 stars

Laser hair removal here gave me burns…

Laser hair removal here gave me burns and blisters and caused permanent scarring to my skin. Made complaint to manager but they refused to even reply to my complaint.

They lure customers in with cheap prices and they told me I would only need about 3 or 4 sessions in the beginning. Because their laser is so weak it had no effect and they kept saying I needed more sessions - ended up having 13 sessions over more than a year, and still no effect.

I first had laser hair removal at Boots years ago and only had 6 sessions over 6 months and it worked so well I didn't have any regrowth for years. Boots don't do their own laser hair removal now - they use a different company to do it (U R Beautiful). I had a patch test with their new company (U R Beautiful) but found it a bit painful so decided not to have any treatment with them.

I had other laser treatment at Skn, which worked well and I had no side effects. I wish I had had laser hair removal at Skn too as they are qualified Dr's and nurses who also work for the NHS. They do 6 laser hair removal sessions for 6 months too - just like I had at Boots.

Private beauty clinics are unregulated and any unqualified person can do the treatment and there is no regulatory body to complain to when things go wrong.

Epsom Skin Clinics say they are regulated by the Care Quality Commission, so I looked them up on there, and was shocked to find they had only been inspected once, years ago (in 2014), but even though they had failed their inspection, they were still allowed to operate and no action was taken against them, and no inspection has been done since

24 July 2020
Unprompted review
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Reply from Epsom Skin Clinics

Hi there, my name is Tom Clancy and I am the clinic manager of Epsom Skin Clinics. I am sorry to hear you feel let down by the clinic. I would like to be able to look into your concerns so if you could email me on tom@epsomskinclinics.com I would be much appreciated. I look forward to hearing from you. Thanks Tom

Rated 1 out of 5 stars

no Results and no aftercare - AVOID

The aftercare service at this clinic is crap! Don’t spend thousands here like I did. I had cool sculpting done and the after result wasn’t good. I know everyone’s bodies are different but mine didn’t seem take to the cool sculpting and I’m not fat at all. I eat welll and gym three times a week. The after pictures taken by Daniel could not be compared against the before as the quality of them in terms of position was off. So when she sent the email to me to compared I couldn’t compare them at all. I already knew after 8 weeks there was little to no results on the tummy and flanks. To see it visibility would have been nice if the pictures were better taken. I was advised that I may have to come back for more pictures but that has gone dead. No one has contacted me for over two months. So there you have it. Thousands taken, after pictures taken and no further follow ups. AVOID and go central London where the care is unbelievable amazing!! I would not recommend this clinic at all!

1 August 2019
Unprompted review
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Reply from Epsom Skin Clinics

Hi there, many thanks for bringing your concerns to my attention. I will look into this and will get in contact with you in the next few days. If you need to get in touch with me my name is Tom Clancy and I am the General Manager of Epsom Skin Clinics and you can email me at tom@epsomskinclinics.com

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