Equality Advisory Support Service Reviews 

I spoke to Rory today who was incredibly patient & helpful. He was extremely knowledgeable and I am now in a stronger and more informed position to deal with the issue I called in about. Thank you!

Spoke with Jamie this morning about my current concerns at work, and he was great at quickly understanding the situation, breaking down my concerns so that I could clearly understand what is and isn’t protected under the equality act, what I can proactively do, as well as signposting me to relevant information and templates that I could use. Jamie also provided good advice on what I should expect from my employer and general good practices. Thank you so much!

Very helpful, polite, informative and friendly!

Spoke to Rory, who was a great help with great advice for my situation.

My advisor listened to everything I said and offered me lots of options which I wasn't aware of and explained how these referred to me. She also advised me what to do in a very clear and easy to understand way.

I spoke to Deborah on live chat earlier over some discrimination issues under the Equality Act. Deborah gave me some useful resources to try and combat these issues with my husbands employer.

They were able to sign post me to advocacy resources related to my concerns. The agent through the live help chat was very attentive, while also polite and understanding.

What an absolutely brilliant service. Jayne was empathetic, helpful and knowledgeable which was extremely comforting when you have a situation that needs navigating with care and compassion. I would thoroughly recommend this service.

A really helpful service - they answered the phone really quickly and spoke to me for as long as I needed to get the advice and help I was desperately looking for. Rory was patient, helpful and explained everything really clearly. The templates on the website are really helpful too. Thank you so much!

I spoke with a guy called Rory today, and honestly has eased off my anxiety and worry of an operation I’m having and giving me so much hope I might hopefully be able to sort something out. He gave me so much information and was really easy to talk to. Thank you so much, I’m so grateful for your help today

As a carer for my disabled brother, I spoke to Debbie this afternoon on the phone regarding disability payments (or income) and council tax liability. Debbie listened patiently to the wider background & context to my inquiry before responding with the relevant legal aspects to our situation. This clarified further my understanding of different aspects the law. Debbie also gave me names and contact details of other organisations which may be worth talking to - much appreciated.

I appreciated the patience and understanding of Jamie. Nothing was too much. Thank you.

I spoke to James today who was extremely helpful and supportive. He requested all the relevant information about a potential disability discrimination situation and outlined the definitions and next steps for me to take.

Shelly was very helpful and efficient during my phone-call today.

She offered advice which covered 3 different types of discrimination that may be applicable to me and signposted me to the EEAS website, guiding me to the exact letter template I can use to help raise my formal grievance, as well as explaining that I can find more information on the website in helping me to understand information and what to include in my letter.
Thank you so much Shelly, much appreciated... you're an asset to the EEAS!

Agent (Debby) was extremely helpful with reviewing the information I had provided her, and giving me helpful advice in turn.

Links to templates I can use, relevant information about the laws in question, advice on the correct course of action for my case and other organizations I can contact for the specific support I need.

I had a live chat with James today and he was very thorough in finding out the exact situation and making sure he fully understood the situation before advising. The advice was very helpful and I was pleased that I used the service today. James was very helpful, patient and friendly

Debbie was really helpful. She listened to my experience, was great in identifying potential breaches of the Equality Act, and directed me to online rescources. Thank you so much.

I rang the helpline this afternoon and spoke to Rachel. This is regarding a situation at work that has left me feeling a lost and sad. The situation at work pertained to issues of discrimination. The guidance I got was clear and supportive. It gave me more confidence and validated my experiences in a way that I was not able to gain from managers at work. It was a valuable experience.

The Equality Advisor Jayne I spoke with was extremely helpful and went above and beyond to explain things clearly and patiently. She took the time to listen and gave me clear guidance on a complicated issue. I really appreciate her support and professionalism. Highly recommended service.