I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
- #5 of 7 best companies in Credit reporting agency
- #104 of 107 best companies in Alternative Financial Services
- #5 of 5 best companies in Credit bureau
- #166 of 169 best companies in Non-bank financial service
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5k reviews
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Reply from Equifax
Hi there,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
It may be helpful to make you aware that Equifax does not charge you for access to your statutory credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.
If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Had queries about my file
Had queries about my file, asked a question and resolved in a matter of days. All sorted now.
25 June 2026
Reply from Equifax
Hi Andrew,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Hats off to Equifax! I was able to access the website…
I was able to access the website extremely quickly and gain the information I required.
The format of my report is both comprehensive and intuitive.
Thankyou very much!
1 July 2026
Reply from Equifax
Hi Michael,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy we have been able to assist with your query.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Utterly useless.
Utterly useless.
I'm amazed any company uses them for credit checks.
When your systems report my file at an address i haven't lived at in nearly 3 years, do not have my current address on file, and have an address for me that is incorrect because it exists at the opposite end of the road I live on (quite literally); and you tell me its the companies fault for the data they hold for me... please. It sounds like your back-end cannot parse the address format correctly and just eradicates the most important part - or if you're anything like Google or Apple maps, this house along with a couple of my neighbours, just doesn't exist.
And because the address doesn't exist, you also don't see I've been on the electoral register since I moved here.
How come TransUnion and Experian hold the correct data for those accounts? But Equifax can't?
I'd always wondered why my score with Equifax was always abysmal compared to the other two, now I know why, because the data they hold is awful and inaccurate. I work in data and have for 15 years; if the data I looked after was as shocking as this, I'd be ashamed.
3 July 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Reply from Equifax
Hi Theresa,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Breaking the law by storing inaccurate data
I contacted this company to query data which had been erroneously added to my report about an account I don't have. I repeatedly received incompetent, boilerplate replies from first line support staff who treated me like an idiot. Meanwhile invalid personal data is still being stored in violation of GDPR. (case 260630-6417506)
2 July 2026
Unprompted review
Reply from Equifax
Hi Simon
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Easy access
1 July 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
My case has not been resolved
My case has not been resolved, as my credit score was 680 last month but dropped to 574 because I was not on the electoral register. I wrote to say that I cannot be a voter because I am not a citizen; you have replied that the matter has been resolved, yet my credit score has not been restored following the update.
2 July 2026
Unprompted review
Reply from Equifax
Hi Viktor,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Shocking
Shocking. I could not get access to my account. I had to call multiple times, each time a call centre outside of the UK answered, and that was somehow the only thing that moved the application along, as I never got updates in my email, so I was impatiently having to wait as nothing happened.
Again, shocking.
30 June 2026
Unprompted review
Reply from Equifax
Hi Gregor,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Norman,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Its getting worse and worse
Its getting worse and worse. Not only was the first cheque cancelled and returned unpaid but this has happened with a second cheque.
This is beyond the pale and an absolute disgrace.
I have informed the ombudsman's office, started the process of legal action and contacted the national press about this diabolical episode.
You may well hear from my union's solicitors in due course with a summons and i wouldn't be surprised if the guardian runs this story particularly as it's not only appalling but it probably breaches the equality act for 1 thing.
I wish there was a much lower score I could give equifax
Angry doesn't even come close to describing how I feel
30 June 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If I'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
Excellent customer service experience
9 May 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax are yet another one of those…
Equifax are yet another one of those companies who makes you wonder where they get their staff from, because wherever that is, they’re not from anywhere where any braincells were used. Maybe there were former HMRC of Financial Ombudsman Service employees because that would make a lot of sense.
Despite showing them a copy of the confirmation of my electoral roll from my local authority & asking them to place my ER status on my report, plus all they did was place a dispute on my report informing that they contacted “the subscriber”.
What exactly is a subscriber?
They can’t even get my date of birth correct.
And of course, when you send a message to them through their “support” portal which was developed in the 70’s, to correct your DOB, all you hear are crickets.
It’s really no wonder why companies these days employ the thickest of society. The thickest can be paid minimum wage - because let’s face it, no other employer is going to hire them, they probably don’t have the means to challenge any working condition in a court of law, half of them can probably barely read, let alone find the reply button on their CRM system.
I don’t see the point of having CRA’s when they’re all staffed and managed by people who are essentially a bunch of muppets.
Have anyone actually sent them the memo that they’re an FCA-regulated firm?
Oh wait, that’s right, they can’t read.
Hey, Equifax, find someone who can actually read and start having some sort of a productive conversation- if that’s even possible with you lot.
4 June 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Very good service
I was pleased with the service I received from Equifax. I have not used this company before but I can recommend them for their service
25 June 2026
Reply from Equifax
Hi Brian,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I just found it so hard to understand…
I just found it so hard to understand and navigate
25 June 2026
Reply from Equifax
Hi Andrew,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Good way to keep on top of your credit
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me peace of mind and allowed me to pursue the issue at hand more thoroughly and with evidence. It was easy to cancel my subscription once the issue was resolved. The only reason I'm not giving them 5 stars is they're still sending me emails and honestly, if I decide I need them again I'll go back, I just really don't like being reminded of it. Other than that rather small issue I can absolutely recommend them.
5 August 2025
Reply from Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that you found our service clear and straightforward, and that it helped you resolve your credit issue with peace of mind. I hope that you will continue to find Equifax of value and that we can continue to assist with any further questions or needs you might have
Thanks again for the review and if you ever have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Reply from Equifax
Hi John,
Thank you for your feedback. We are sorry to hear you are experiencing some issues, can you try the following steps?
Restart the App: Could you try force-stopping the app and opening it again? To do this on your iPhone/iPad, can you swipe up from the bottom of the screen ( or double-tap the Home button) and swipe the app off the top of the screen.
Restart the device: If the issue continues, a simple restart of your phone can often clear temporary glitches. Please try restarting your device.
Update the app: Please check if the myEquifax app is updated to the latest version in the App Store.
Reinstall the App: As a last step for basic troubleshooting, you can try deleting the myEquifax app and reinstalling it from the app store. This often fixes broken installations.
If you've tried these steps and the problem still persists, Please contact us on 0800 688 8023.
Kind Regards,
Equifax Customer Care Team
I found the company very helpful
I found the company very helpful. I asked for help to get my late husband’s credit report. I spoke to a girl on the phone then she set up a link so I could upload the required documentation. They were very quick to respond to any query. I was kept informed of the progress and updated when the report was posted out. It was an easy and quick process and I can’t fault them at all.
23 June 2026
Unprompted review
Reply from Equifax
Hi Margaret,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that your query was dealt with so efficiently . I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries you may have.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
So all you did with the information I…
So all you did with the information I gave you was stopped me from seeing my credit file at all.
What a disgrace you are and trust you have removed all my information you hold on me.
This is no way how to treat a vulnerable person.
24 June 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. Unfortunately, we have not received any information from you to locate your account.
We've sent another private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Alternatively, please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax team
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Reply from Equifax
Hi Souleymane,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
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