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On February 20, 2024, I purchased a Fetlock for my horse on the website equinavia-uk.com After a few days, they sent the tracking number, but the product never arrived. I exchanged several emails with customer service, but they kept asking for more time, and last month they stopped responding. I would like to have my money back. My bank statement shows that the card was charged by the platform webshop-Srl.com
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