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Discover the designer womenswear, jewellery, and accessories range at EQVVS. Shop now.
White Hart Street 8-10, NG18 1DG, Mansfield, United Kingdom
Great price with an additional 20% off shoes. Travis provided excellent customer service, answered my query and sorted the delivery out. I work at Flannels and price and shoes were cheaper. Thanks for a smooth transaction.
The customer service team was extremely helpful and took care of my request immediately. They even went above and beyond to make sure my delivery issue was sorted straight away. The product was just as described. Thank you for all your help.
This company is truly shocking.
My item went missing in transit. EQVVS tried to shift the blame on me, refusing to refund or help.
So, explain this. The bag I ordered from you weighs 605 grams (confirmed with the manufacturer)
The empty and tampered package you sent me has a recorded weight when you shipped it of 450 grams (including all packaging)
Please can someone explain how a 605 gram package plus packaging only weighed 450 grams when you shipped it? The label is there in black and white - 450 grams.
I reported to you that my item was missing. You said that it's not your problem. None of this makes sense, I just want my money back. You have clearly messed up or Royal Mail have messed up.
I don't want to hear your lame excuse that "I accepted the parcel and therefore it's my fault" The parcel I received looked fine at first glance so don't try and deflect the blame on me for your fault.
I don't care that you said "you shipped it" so it's "not your problem anymore". I am not stupid. The item I ordered has a weight of 605 grams and the item you sent and packaging had a weight of 450 grams. I estimate the weight of box was 200 grams. So are you trying to tell me that the handbag I ordered was only 250 grams?
A 605g handbag plus packaging should have a weight of around 800 grams. There's a huge discrepancy.
I want my money back, I want a full refund. You have screwed me over now for weeks. Your customer service is dire.
Avoid at all costs
All you need to do is look at the other negative reviews. There's a reason why this company has 3 stars.
Item was sent in a flimsy shoe box which arrived empty and damaged.
Company made a mistake but wont initiate a refund. They should be fixing this issue today not when it suits them. Why should I have to pay and wait because of your mistake?
Wor
Excellent - ordered coated jeans Friday received Monday. Fab service unlike the useless mr Porter
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