Ernest Jones Reviews 

Generally a pleasant experience but only allowing 2 gift cards to complete a purchase is an absolute joke. This was not made clear until the payment page, by which time it’s too late, the gift cards have already been purchased. Other websites allow multiple cards to be used.

loved using the try on feature, makes a difference to gauge what size the earrings actually are, great idea

Long story short, I entrusted them with my engagement ring to be shipped to their designers as a custom wedding band was needed to fit flush with the engagement ring. 30 MINUTES before my ceremony they called to inform me I would not be receiving my rings that they had promised to hand deliver as the delivery driver couldn't make it...only to inform me 1 WEEK after my wedding that they had no clue where my rings actually were.
It's been nearly 8 months and I still have no rings.
The cherry on top... My husbands ring cracked after 2 months of wear.
The staff in the store are lovely, but that didn't get me my rings for my wedding.

Easy & fast way to make purchases. With good discounts.

Staff are utterly rude (via 1) at the Swindon store! I Walked in got no help from 3 staff members I could see, they saw me, completely ignored me and kept playing on their phones! The one member of staff who was the only one actually doing a job was the one who left what she was doing to ask if I needed help! She answered my questions about a watch and was really helpful, she was blonde and I believe her name was Helen. As for the others they are lazy and not welcoming at all! But shout out to Helen!

Extremely disappointed by the level service and the ring that I received from Ernest Jones. My fiancé brought me my engagement ring which was one of the Bloom collection (bloom rome platinum 2.74ct lab grown diamond Marquise Floral Ring) the ring within the space of 18 months had to have 2 replacements because the rings went faulty, when the first ring broke reported it to the Norwich it went in for a repair which took 3 weeks to be assessed them to say that one of my diamonds was lost which it was not, they gave me misinformation all the way through and they gave me bad timelines. They then ordered me a brand new ring and said this was a good gesture. However, the item was faulty, so it's not a good gesture. The manager of the store when I collected the ring did not apologise to me at all and was extremely rude.
16 days later that ring then went faulty. Same design from the bloom collection. I raised it straight with head office this time as felt the level of communication from the Norwich office was not good enough the first time. Which the Norwich store got in contact with me again. No real apology that I'm having to go through with this. They did order me some other rings to have a look at went into the Norwich store again. Spoke to a different lady, She was the assistant manager first the day and she was very helpful sat down with both me and my partner to give us step by steps on the rings and the difference of the rings.

Overall we were extremely disappointed way the service which is a massive shame for such a big brand.

In regards to ernest jone reply I have raised my complaint to head office 19th may and it has still not been resolved.

Ordered a watch for a birthday present, it arrived covered in marks and scratches and the box was damaged. The Newcastle branch failed to answer the phone or return the voicemail. It took customer services 3 days to reply to my email offering me the standard return policy (but they were grateful for my trying to resolve the issue as soon as possible!) Terrible customer care and unbelievable that they sent a clearly used/ marked expensive watch out thinking it would be acceptable.

Thank you Ernest Jones of plymouth and all the staff for being so helpful and patience, with helping us chose a very special ring for my wife,
Especially Gemma thank you all.
Michelle.

Ordering was very easy website helpful.

Haven’t received it yet time will tell, hopefully all will go well.

We chose to choose an engagement ring in your store Ernest jones 3260, at Milton Keynes shopping centre, due to the help of the deputy manager Matt.
He was wonderful, friendly and had so much knowledge and expertise.
We chose to leave and look around then came back to your store and Matt. I chose a 1ct solitaire ring in the promotion and the lab grown diamond ring gift.
Thank you so much we are incredibly happy. Matt is an asset to your store.
Maxine & Kev.

Misleading 10% discount offer and delivery time was way longer than the checkout stated it would be. Customer service dont care either. Very poor service from this supplier and won't be purchasing from them again.

I went through the process of applying for 10% extra as I was promoted by the pop up only to be told what I was buying did not qualify.I mistakenly thought that the pop up was as a result of what I was viewing and was disappointed but still made the purchase.
Everything else was fine thank you

Disappointed that I wasn’t able to use my 10% on these sale items, this should be advertised!
Found the site really easy to navigate and use filters, although difficult to see products due to banner displaying number of views, very frustrating and completely unnecessary. Really love the items, would be much easier if items were displayed as initially out of stock and disappointed on a few occasions

Easy to use and great selection

Extremely Disappointing Delivery Experience with Ernest Jones and DX Group

I am extremely disappointed with the service I received regarding my recent order from Ernest Jones and their courier partner DX Group.

On 23rd May 2026 at 08:03am, I received an email confirming that my delivery would arrive between 12:06pm and 2:06pm. Because this was an expensive order worth £399.00, I had to take time off work and remain at home specifically to receive the package.

However, by 5:27pm there had still been no delivery, no updated tracking information, and no meaningful communication from either Ernest Jones or DX Express. Being left waiting around all day with no explanation is completely unacceptable, especially for a purchase of this value.

The lack of communication, reliability, and consideration for customers’ time has caused significant inconvenience and frustration. Customers should not have to sacrifice work commitments only to be left without updates or accountability.

I expected far better from a well-known retailer such as Ernest Jones, and this experience has seriously damaged my confidence in both the company and their chosen delivery service.

Frequent customer, will always use

Your website didn't process my gift card and order couldn't be stopped even though item couldn't be despatched.
So I now have to return an order and reorder which is crazy customer service.