Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Never hoped to use a breakdown service for our MOHO but yes, we needed help after a bracket holding the water tank came loose and the tank hit the road. Called the number - Amazingly easy to sort... See more
Company replied
June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time... See more
Company replied
Efficiently dealt with by a helpful member of staff. Only slight quibble is the number of option menus you have to go through to speak to someone. Also terminology makes it difficult to know which opt... See more
Company replied
Company details
Written by the company
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Contact info
30 Fenchurch St, EC3M 3BD, London, United Kingdom
- communications@ers.com
- www.ers.com
ERS Insurance Products
4.6
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The advisor was professional
The advisor was professional, listened well and communicated clearly
17 November 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful…
June was very helpful and explained everything clearly, I felt like I was in safe hands
12 November 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Straight forward and easy communication
10 November 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful and guided me through the…
Very helpful and guided me through the process in a calm and efficient manner
10 November 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Jacob was a very helpful and…
Jacob was a very helpful and understanding agent. He explained the process clearly and was very sympathetic.
6 November 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Prompt and helpful
5 November 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Possible CCJ to be issued.
6 Days ago you said Customer Service dept would be in touch???
You failed. You do not answer my emails??? Your company owes me £1050.00. 21st October ERS accepted liability for your insured negligence... 2 weeks later and I am still waiting for MY MONEY.
You have until 7th November 2025 to settle this matter. I will look for redress by seeking a County Court Judgement without further contact with you.
5 November 2025
Unprompted review
Reply from ERS
Hello Paul,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team on 06.11 to get in touch and help resolve your complaint. Please reach out to Complaints@iquw.com if you do not hear from them.
Thank you.
ERS Team
very helpful as ihave only gone with ers
31 October 2025
Unprompted review
Efficient response
Reported incident but didn't want to make a claim. Agent fully understood and noted incident and sent email to confirm. Very efficient.
22 October 2025
Unprompted review
Call handled well
Call handler Roxanne was great, just unfortunate that she didn't have access information given the day before and I had to explain again
30 October 2025
Unprompted review
Helpful call handler
Helpful call handler and clear information confirmed to us.
30 October 2025
Unprompted review
I had the pleasure of speaking to…
I had the pleasure of speaking to Kayleigh this morning. I had to get different pieces of information and Kayleigh was not only polite but patient and made me feel at ease, made the process easy and comfortable. A pleasant and polite worker you have.
Thanks Kayleigh
30 October 2025
Unprompted review
Further to our recent RTC with a…
Further to our recent RTC with a company vehicle, the Insurance consultant contacted us for an overview of the incident. He was very helpful and courteous during our conversation and keen to move matters forward.
I would recommend ERS as an insurance organisation.
29 October 2025
Unprompted review
Very friendly and straight to the point
28 October 2025
Unprompted review
quick FNOL experience
quick FNOL experience
June was polite and helpful.
28 October 2025
Unprompted review
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