I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more
Company replied
I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more
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I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more
Company details
- #62 of 88 best companies in Beauty supply store
Written by the company
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contact info
United Kingdom
- support@escentric.com
- www.escentric.com
4.4
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
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Reply from Escentric Molecules
Thank you for your review! We're glad you found the fragrance to be new and exciting. We appreciate your feedback!
Escentric Molecules
love molecule
i love the way everything is presented and packaged
the samples are great to discover new scents
all of the different molecule options have been amazing
other people compliment as well :]
22 September 2025
Reply from Escentric Molecules
Thank you for the amazing review! We're thrilled that you love the packaging, and we agree the samples are a great way to discover new scents. It's fantastic to hear you're receiving compliments!
Escentric Molecules
Awful, stay away!
I’m shocked by both the perfume and the customer support, and I don’t even know which one is worse. A few months ago, I bought their famous Molecule 01, and the scent had nothing in common with the legendary fragrance it’s supposed to be. Mine was just a thermonuclear mix of something harshly chemical and alcohol. I bought the perfume at Brown Thomas. I wrote to the brand’s customer support, and they sent me a ChatGPT-style template saying that the problem is probably with my nose and that I’m simply unable to smell the fragrance. Outrageous and downright rude.
20 December 2024
Unprompted review
Reply from Escentric Molecules
Thank you for taking the time to share your feedback.
You have our full assurance that the formula for Molecule 01 remains unchanged since 2006. Molecule 01 has always been a quiet fragrance, its beauty lies in its minimalism and indeed, the wearer's perception of it can fluctuate over time.
We apologise that you were dissatisfied with the explanation provided when you reached out. We are committed to providing helpful and respectful support, and we regret that your expectations weren't met in this case.
Escentric Molecules
Reply from Escentric Molecules
Thank you for the wonderful 5-star review! We are so glad to hear it's your favorite perfume. We appreciate your feedback!
Escentric Molecules
Attention to detail
It was so easy to order, great selection. Great idea to add two sample ones free so you can see if any other fragrance suits you. Packaging is beautiful and arrived quickly. Thank you so much 😊
19 September 2025
Reply from Escentric Molecules
Thank you for the wonderful 5-star review!
We are so pleased to hear that you found the ordering process easy, loved the packaging, and enjoyed the complimentary samples. We truly appreciate your feedback!
Escentric Molecules
Excellent company would certainly use…
Excellent company would certainly use again.
19 September 2025
Reply from Escentric Molecules
Thank you so much for the five-star review. We are thrilled to hear that you had an excellent experience with us.
We look forward to serving you in the future!
Escentric Molecules
Great experience with product and…
Great experience with product and customer service!!!
18 September 2025
Reply from Escentric Molecules
That is wonderful to hear!
Thank you for your fantastic feedback. We are thrilled that you had a great experience with both the product and our customer service!
Escentric Molecules
Very speedy efficient service .
18 September 2025
Reply from Escentric Molecules
Thank you for your review!
Thank you for your feedback. We appreciate you recognizing our speedy and efficient service!
Escentric Molecules
Reply from Escentric Molecules
Thank you for your review!
We appreciate you letting us know, and we look forward to sending you another order soon!
Escentric Molecules
Reply from Escentric Molecules
Thank you for your enthusiastic feedback, we are thrilled that you absolutely love our collection.
Escentric Molecules
I had delivery issues with DPD when…
I had delivery issues with DPD when ordering Molecula Excentric, but Daniel from customer service quickly resolved everything and even sent a free replacement. Truly impressed by their professionalism and care—thank you!"
8 September 2025
Unprompted review
Reply from Escentric Molecules
That is wonderful feedback to receive!
We are delighted that Daniel was able to resolve your delivery issues with DPD quickly and efficiently. Providing excellent service and care is what we strive for, and we are thrilled you were impressed.
Thank you for your kind words!
Escentric Molecules
Disappointed
I’m really disappointed with my recent purchase of Escentric Molecule 01 (150 euro for the larger bottle). All I can smell from it is hand sanitizer, and unfortunately, neither I nor my family or friends pick up any actual fragrance when I wear it. It feels like such a waste, especially after upgrading to the bigger size.
What makes this more frustrating is that I had previously tried the sample set and genuinely loved all of the scents. A few months ago, I bought a 30ml bottle of Molecule 05 because I adore bergamot, and while I enjoyed it, I did notice that the scents don’t last long. I’ve never once had anyone ask me, “What perfume are you wearing?”—which is something I was used to experiencing with other brands.
To add to the confusion, a friend of mine bought Molecule 01 a few years back, and I absolutely loved it on her. I can instantly recognize the scent when someone else wears it, which is why I was so excited to finally invest in a larger bottle for myself. But this one I just bought on Tuesday doesn’t smell anything like what I remember—it’s flat, alcohol-like, and incredibly underwhelming.
Now I’m stuck with a 100ml bottle that doesn’t deliver on what I expected, and honestly, I feel really let down. :(
11 September 2025
Unprompted review
Reply from Escentric Molecules
We’re sorry this experience hasn’t matched your last. The formula hasn't changed, but as a singular molecule fragrance, it can become less-easily detected over time. We recommend trying it again after a short pause to help reset your senses.
If you'd like to speak further, our Customer Service team would be happy to help at support@escentric.com.
Escentric Molecules
Reply from Escentric Molecules
Thank you for sharing your feedback. We're glad you enjoy the scent, but we're sorry to hear that you find it's not as long-lasting as you'd like.
Escentric Molecules
Sending all samples in a timely manner
18 August 2025
Reply from Escentric Molecules
Thank you for your review!
We are so happy to hear that your samples were delivered in a timely manner. We hope you enjoy exploring all of our unique scents!
Escentric Molecules
I received my Discovery Molecule…
I received my Discovery Molecule Samples and found the one I liked the most. I really like how Molecule 4 reacts on my skin and immediately ordered the 30ml. My next possible order could be the Molecule 3, I enjoyed that as well.
18 August 2025
Reply from Escentric Molecules
Thank you for your review!
We are so happy to hear that you enjoyed the Discovery Set and were able to find a new favorite scent. Molecule 04 is a wonderful choice!
We look forward to fulfilling your next order for Molecule 03!
Escentric Molecules
Reply from Escentric Molecules
Thank you for the wonderful five-star review!
We are so happy to hear that you love our products and our service. We appreciate your support and look forward to serving you again!
Escentric Molecules
I’m a regular client and all was great…
I’m a regular client and all was great as usual
18 August 2025
Reply from Escentric Molecules
Thank you for your review!
We are so happy to hear your a regular customer, you continue to be happy with our products and service.
We look forward to your next order!
Escentric Molecules
Great service Amazing quality
18 August 2025
Reply from Escentric Molecules
Thank you for the five-star review!
We are so happy to hear that you love the quality of our products and that you had a great experience with our service. We look forward to serving you again!
Escentric Molecules
I took a chance on the Escential +…
I took a chance on the Escential + sample set and now I'm hooked. I get lots of compliments.
21 August 2025
Reply from Escentric Molecules
Thank you for the wonderful review!
We are so happy to hear that you love our Discovery Set and are getting so many compliments on it. It's a great way to discover a new favorite!
We hope you find a new favorite from the set!
Escentric Molecules
Molecule One
Stopped to ask what I am wearing. Molecule One is the best scent I’ve ever worn.
18 August 2025
Reply from Escentric Molecules
Thank you for your fantastic five-star review!
We are so glad to hear that you love Molecule 01 and that you are receiving so many compliments on it. It's truly a testament to the unique and beautiful qualities of the fragrance.
We look forward to serving you again soon!
Escentric Molecules
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