eShipper Reviews 233

I had a great experience with eShipper during a stressful international shipment from Dubai to Vancouver. My parcel was delayed due to adverse weather conditions and delays from the shipper, but the eShipper team stepped in and handled the situation professionally and efficiently. They helped expedite the shipment and even redirected the parcel to another location at my request, which made a huge difference (as receiving the package was time-sensitive). A special thanks to Nikhil Goenka, the manager, who was extremely supportive, responsive, and proactive throughout the process. His clear communication and willingness to help turned a frustrating situation into a positive experience. I truly appreciate the level of customer service and would definitely recommend e-Shipping to anyone looking for reliable international shipping support.

i would like to five the 5star Rating ! worth deserving with there excellent customer service and exceptional support through out the journey from dispatch until delivery of of my package. specially ! the service rendered by Nikhil was awsome and i would like to Thank him for his remarkable help he personally provided me as my package was got stuck due to some customs issues. Nikhil is an asset to the company who works for their growth and be professional and responsible providing valuable service needed by customer.
A big Thanks again !!!

Nice experience with this international shipping

It was a great experience with them , india to canada delivery made easy and hassle free.

Thanks again

I started a small business and wanted a more affordable way to ship my products. It took several tries to get a sales call booked from their website. I should have taken that as a sign. After getting the eshipper option integrated into my website, I saw that the USPS option was not available, which is the primary method my clients want to use. I had one contact person (Husein), who often took weeks to respond to emails and didn't respond to phone calls at all. I tried to use the general customer service number and even the tech support contact from the website integration meeting. They all referred me back to the one contact person that infrequently responded to me. In over 1 month, the USPS service option issues was NEVER RESOLVED. I then requested to have the eshipper integration removed from my website because clearly this was not going to work out. I can't even get clear instructions on how to do that. And my one contact person still has not responded even after I requested to have the service removed. I know I'm a small business and not as much as a priority as larger customers. But I was shocked that there was no other option for getting customer service than through one person that was unresponsive.

Please do not ever use!!! Please do not ever use!!!

They are the worst shipping company, the way my Christmas was disappointing because of you guys, you company will get disappointed.

They don’t reply emails, they never pick up their calls nor reply dms

My first time using this service and I have no complaints. This shipping service was amazing. My product came in mint condition. I will be using this service again.

I recently worked with eShipper, and I want to take a moment to truly appreciate Nikhil for his exceptional support and professionalism. He is one of the most helpful, kind, and caring customer service representatives I have ever come across — qualities that are truly hard to find these days.

From start to finish, Nikhil went above and beyond to assist me. He provided me with all the correct tracking details, explained the right process for handling shipments, and guided me on how to manage my future shipments properly to avoid any issues with CBSA. When my shipper from India was being unclear and trying to conceal information, Nikhil patiently took the time to explain everything and ensure the process was transparent and smooth.

He spent so much time on calls with me, answering every question with patience and kindness. His calm attitude, deep knowledge, and genuine care turned what could have been a stressful experience into a seamless one. If it weren’t for his help, my shipment could have easily gotten stuck — but thanks to him, everything went perfectly.

eShipper is truly lucky to have him, and I sincerely hope the company recognizes his value and retains him at any cost. Nikhil is an absolute gem and a perfect example of what exceptional customer service should look like.

I would also like to mention Aaksha, another wonderful representative I had the pleasure of working with. She was incredibly polite, patient, and very helpful every time I spoke with her. Even though she has now left the company, she always greeted me warmly and handled her work with great care and dedication. Her kindness and professionalism truly stood out as well.

My experience began with a shipping disaster courtesy of Atlantic International — undoubtedly the most negligent and misleading company I’ve ever dealt with. They advised us to include Ghee in our shipment from India to Vancouver, which led to a CFIA rejection and a CBSA hold. What followed was a five-month ordeal filled with silence, stress, and shattered expectations. I received a chilling notice from CBSA indicating: if I didn’t self-clear the shipment in one month, it would be destroyed—and I’d be liable for the destruction charges. Communication from Atlantic Courier vanished, and my hopes were hanging by a thread.

Enter E-shipper, the absolute gold standard in Canadian logistics. Aksha was my first point of contact, and from the start, she was gracious, highly knowledgeable, and incredibly thorough. She walked me through every step of the process, helped me prepare the right documentation, and even coached me on how to handle CBSA officers—who are often terse and quick to reject anything questionable.

When the situation demanded deeper intervention, Aksha brought in Nikhil, whose strategic brilliance and proactive coordination with a third-party broker ultimately led to the release of my shipment—despite the CFIA rejection. Their teamwork was seamless, their dedication unwavering, and their empathy deeply human.

Aksha and Nikhil are not just employees —they are irreplaceable assets to E-shipper. Their professionalism, responsiveness, and genuine care set a benchmark that no other logistics firm in Canada even comes close to. If you're looking for a shipping partner that combines elite expertise, stellar customer service, and unmatched reliability, look no further than E-shipper.

They didn’t just save my shipment—they restored my trust in the entire shipping industry.

Absolutely impressed. Fast, reliable, and super easy to use. My package arrived on time and in perfect condition. Great customer service, too! Will definitely be using them again. Highly recommend!

Great service! The team was responsive, helpful, and made the process smooth. Highly recommended.

I really like the E shipper company.very friendly and helpful staff.
Whenever I need to ask they response right away especially Mr Nikhil .He is very great person always helps me and solve my questions.
Iam very satisfied with their services the rates are also very reasonable and we get our stuff on right time .Thsnku so much Mr Nikhil and the eShipper company .

I spoke with Nikhil during a support call. He was a very calm representative and answered all of my questions patiently.

Aksha was the best to provide end to end guidance on retrieving this package. The shipping service mishandling the details and it was very hard to get to bottom of this without her help. 5 star for this service!

It was a great experience with them, more helpful with all the details. Thanks

There service in regards to shipping handling and delivery was earlier than the expected timeline and also their customer service agents are very helping specially Aksha she is very cooperative in addressing customers queries and concerns .

Great rates, user-friendly platform, and responsive customer service. We've saved time and money on both domestic and international shipments. Highly recommended!

My order has been stuck at "shipment generated" for the past three days now! Even Canada Post wouldn't take this long to move a parcel!

Good service