hairs on pizza
Half way into eating the pizza, i found hairs, this is disturbing and disgusting and honestly i had a child eating im not happy at all
7 April 2026
Unprompted review
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Company details
Written by the company
Eskimo Pizza is a proudly Irish food company specializing in delicious handcrafted pizzas, burgers, chicken, and a range of comforting sides. With years of culinary experience, our passionate team is dedicated to innovation and flavor, constantly crafting new recipes to bring you the true taste of real Irish pizza. Whether you're braving a cold night or just craving comfort food, Eskimo Pizza delivers a warm, satisfying experience every time.
Contact info
3, Main Street, Bantry, P75 E304, P75 E304, Bantry, Ireland
- +3532752811
- marketing@eskimo.ie
- www.eskimo.ie
2.7
Poor
11 reviews
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eskimo Greystones excellent customer…
Eskimo Greystones excellent customer service, very friendly and helpful. Very quick and efficient
1 April 2026
Unprompted review
Food is awful prepared and horrible
Food is awful prepared horribly and have been overcharged more than once and gotten the wrong order or the straight up cheep out on it like if you get a mixed kabab it’s just a normal kabab with a chicken nugget in it awful food couldn’t even eat the burger for how awfully made it was
11 January 2026
Unprompted review
Horrible customer service and service…
Horrible customer service and service in general. Ordered online and it didn’t go through so I rang after an hour and placed the order over the phone, grand.
Got a phone call regarding the delivery and he was at the end of the road with the wrong order yet the correct receipt. Ran back with the food to realise it was the wrong food. Eskimo said the drivers on the way. Called Eskimo again, apparently the initial receipt wasn’t theirs, even though Eskimo Pizza was the only place we called. So paid twice for what we ordered, and in actual fact what we received would be fed to my dog. Never again.
Avoid at all costs
12 December 2025
Unprompted review
Absolutely terrible from Eskimo in Ballybofey
Absolutely terrible from Eskimo in Ballybofey.
€7 for a taco chip and the portion was tiny in a small box. The chips were extremely undercooked and rock hard.
I had to bin it.
Very disappointing.
Never again.
28 November 2025
Unprompted review
Extremely helpful
Delivered our food to the wrong address then doubled the order and sent it to us absolutely amazing service they were extremely helpful on the phone. Amazing service, amazing food 10/10 would recommend. 💯
24 October 2025
Unprompted review
Overpricing XXL
Absolutely everything is massively overpriced.Stay away there. Our first order was the last. We go back to our previous takeaways in Dunmanway and Skibbereen
23 August 2025
Unprompted review
Reply from Eskimo
Hi Thorsten Steinbach,
Thank you for sharing your experience—we’re truly sorry to hear that your first order didn’t meet expectations. We understand how disappointing it can feel when something doesn’t deliver the value you hoped for, and we take that feedback very seriously.
At Eskimo Pizza, we’re constantly reviewing our pricing and quality to ensure we’re offering the best possible experience. Your comments have been shared with our team, and we’re actively looking into how we can improve.
We’d love the opportunity to make things right and show you the warmth and quality we’re known for. If you’re open to it, please reach out to us directly at marketing@eskimo.ie —we’d be happy to offer a gesture of goodwill and hear more about your experience.
Thanks again for helping us grow. We hope you’ll give us another chance to serve you better.
Warm regards,
Eskimo Pizza Ireland
Pizza was delicious kebab was amazing…
Pizza was delicious kebab was amazing highly recommended to everyone
21 August 2025
Unprompted review
Reply from Eskimo
Thanks Murad.
Neither reliable nor trustworthy.
Neither reliable nor trustworthy.
This store does not understand its own menu, nor does it grasp the company's Customer Service Philosophy.
If the menu says an item is served with chips, homemade sauces, and fresh salad, it means that those things come automatically with the item. There is no need for the customer to specify they want chips and salad with the meal. It certainly does not mean that the store should expect, and ask for, the customer to pay extra to get the things that their item is served with. And to tell the customer the menu displayed on the website is outdated is an abandonment of responsibility. The customer accepted the offer on the website and ordered accordingly. The restaurant must fulfill that offer. To do otherwise, as this restaurant has done, is, in the writer's opinion, fraud, as well as ignorant and rude. To add to the frustration, attempts to contact Eskimo Pizza's Customer Service Team were met with silence. I will certainly not do business with Eskimo Pizza again.
UPDATED 12-SEP-2025: Eskimo Pizza replied about a month after my review. I emailed them as they requested and waited over 1 business week to hear back from them. There was no reply. As before, it is utter silence from the so-called "experienced" Customer Service Team. I stand by my original statement that Eskimo Pizza is neither reliable nor trustworthy.
4 August 2025
Unprompted review
Reply from Eskimo
Hi Sean Alexander,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the confusion and frustration you encountered—it’s clear that we fell short of the standards you rightly expected, and for that, we sincerely apologize.
Your feedback regarding the menu clarity and communication is extremely important to us. We understand how misleading it can feel when expectations based on the website aren’t met, and we’re actively reviewing our digital listings and internal training to ensure consistency across all branches.
We also deeply regret that your attempt to reach our Customer Service Team went unanswered. That’s not the experience we want anyone to have, and we’re taking steps to improve our responsiveness and accountability.
We’d appreciate the opportunity to speak with you directly and make things right. If you’re open to it, please contact us at marketing@eskimo.ie —we’d be grateful for the chance to learn more and offer a gesture of goodwill.
Thank you again for your honest feedback. It helps us grow, and we hope one day to earn back your trust.
Warm regards,
Eskimo Pizza Ireland
I ordered through Uber eats
I ordered through Uber eats. The first two times I called when it was late, they said my order was on my way and 3-5 minutes tops. The third time I called, they said they didn’t have an order under my name and do nothing to try and fix it. I sat outside at 2:00 in the morning for 40 minutes waiting on an order that never showed up. Horrible service.
23 July 2025
Unprompted review
Reply from Eskimo
Hi Anna Copp,
We’re truly sorry for the experience you had—especially at such a late hour. Waiting outside at 2:00 a.m. for an order that never arrived is unacceptable, and we understand how frustrating and disappointing that must have been.
Your feedback has been shared with both our team and our Uber Eats liaison so we can investigate what went wrong and ensure this doesn’t happen again. Clear communication and reliable service are non-negotiables, and we regret that we didn’t deliver on either.
We’d really appreciate the chance to make this right. If you’re open to it, please reach out to us directly at marketing@eskimo.ie so we can look into your order and offer a gesture of goodwill.
Thank you for helping us improve. We hope to earn back your trust in the future.
Warm regards,
Eskimo Pizza Ireland
Stay away
Stay away, Firstly The food was crap, second it took so so long to make and finally unfriendly Staff, Try Dominoes instead
9 June 2024
Unprompted review
Reply from Eskimo
Hi Nollaig,
We’re really sorry to hear that your experience didn’t meet expectations. It’s disappointing to know that the food, service time, and staff interaction left you feeling let down—that’s not the standard we aim for, and we take your feedback seriously.
Every customer deserves great food, prompt service, and a warm welcome. We’re reviewing what happened during your visit to ensure this isn’t repeated, and we’re working with our team to improve both speed and friendliness.
If you’re open to it, we’d love the chance to make things right. Please feel free to reach out to us directly at marketing@eskimo.ie—we’d be happy to offer a gesture of goodwill and hear more about your experience.
Thank you for helping us grow. We hope one day you’ll give us another chance to show you the true Eskimo Pizza experience.
Warm regards,
Eskimo Pizza Ireland
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