eSpares.co.uk logo
Visit website

eSpares.co.uk Reviews 

429,081
•
TrustScore 4.5 out of 5

4.7

Appliance parts supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 16,578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of finding genuine replacement parts and the quality of products, which often fit perfectly and extend appliance life. Many people highlight the fantastic service, speedy transactions, and efficient delivery, noting that orders arrive promptly and are often well-packaged. However, some customers also noted issues with products arriving broken or damaged. A few other people also felt that they received incorrect parts or found the ordered items were not suitable for their needs. Additionally, some reviewers experienced problems with delivery, including delays or non-receipt of their orders.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the ease of finding the correct part... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and overall... See more

Quality

Consumers find quality to be positive, with many reviewers praising the exact fit and good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease of finding the genuine replacement part I wanted. The fact we could phone up & actually speak to a very helpful human being (a refreshing change as it feels as though no company wants to spea... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. I've used these guys before and they offer a great service. Easy to locate the correct part and very useful practical videos if your not quite sure of... See more

Rated 5 out of 5 stars

Bought a replacement fan motor for my Indesit oven. Exact model as described and arrived promptly. Works just fine. Only thing I would recommend is having more secure packaging as the motor was in... See more

Rated 5 out of 5 stars

Bought part online but ordered wrong .Sent item back with app collected by post office with label.When recieved part full refund .Thanks !Have allways used e spares for all electrical appliance parts... See more

Company details

  1. #12 of 30 best companies in Appliance parts supplier
  2. #28 of 47 best companies in Battery shop
  3. #9 of 25 best companies in Electronic spare parts
  4. #55 of 135 best companies in Kitchen supply shop

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
  • A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • www.espares.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

429k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(429,081)

15,524 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordering of replacement product

I ordered a washing machine Paddle and requested the express delivery..
I ordered at 5pm on the friday and the following day around lunch time I received said product...very pleased as i was able to fix my washing machine in less than 24 hrs. Product was as described and had no issues installing. Very happy with Product service and delivery time scale.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I initially struggled to find a replacement door for my oven, but after speaking with a very helpful adviser at eSpares, the issue appeared to be quickly resolved. I was provided with the correct part number and placed my order on 13 January 2026.

On 28 January 2026, I received an email informing me that the part was expected to arrive at eSpares’ distribution centre on or around 12 June 2026—approximately five months after my order was placed. Although disappointed, I understood that delays can occur. However, this meant I would be without the use of my bottom oven for an extended period.

Unfortunately, the delays continued:

* 30 March 2026 – I received another email advising that the estimated delivery date had changed to 26 June 2026, 76 days after placing my order.
* 6 May 2026 – 113 days after ordering, I was informed that the estimated delivery date had been pushed back again to 10 July 2026.
* 1 June 2026 – 138 days after ordering, another update confirmed the estimated delivery date remained 10 July 2026.
* 18 June 2026 – 156 days after placing my order, I received yet another email confirming the same estimated delivery date. At this point, I was about to go on holiday for two weeks and expected the part to arrive shortly after my return.
* 29 June 2026 – While on holiday, I received another email advising that the delivery date had been delayed yet again, this time until 31 July 2026. This was extremely disappointing.
* 15 July 2026 – 182 days after placing the order, I received another confirmation that the estimated delivery date remained 31 July 2026.

Having waited almost seven months, I emailed eSpares on 30 July 2026 to confirm that my order would indeed be arriving the following day. I was genuinely looking forward to finally receiving the replacement door.

Instead of a reply, or any notification that there was a problem, I received no communication until 31 July 2026, when I was informed that my order had been cancelled by the refund department not customer services. I was simply asked to provide my bank details so that a refund could be processed.

After waiting almost seven months, enduring repeated delivery date changes, and receiving no meaningful communication from customer services, I was left with no replacement part and no working bottom oven. A simple refund does not compensate for the inconvenience, frustration, and time wasted throughout this process.

This experience has been extremely disappointing and falls well below the standard of customer service I would expect. The lack of proactive communication, the repeated postponements, and the eventual cancellation on the promised delivery date are simply unacceptable.

Based on my experience, I cannot recommend eSpares. The handling of this order has been a complete let-down and not the level of service any customer should have to endure.

31 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look