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eSpares.co.uk Reviews 

431,566
•
TrustScore 4.5 out of 5

4.7

Appliance parts supplier
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Review summary

Created with AI, based on recent reviews

Considering 17,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful website guidance, making it exceptionally simple to locate, identify, and successfully order the correct spare parts for repairing various domestic appliances. Consumers also deeply appreciate the remarkably fast delivery service, noting that their packages arrive promptly, securely packed, and ready for immediate use. However, some customers mentioned that certain ordered items did not fit properly, lacked compatibility, or occasionally turned out to be the wrong replacement part. A few reviewers also noted occasional delivery delays, minor carrier issues, or communication problems regarding tracking updates and dispatch notifications.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive promptly and fit their... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order processes, describing them as simple and straightforward.... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent consensus of satisfaction and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Helpful guidance to find the fridge/freezer model number ‘hidden’ inconspicuously inside the fridge! 2. Easy to identify and order the parts wanted. 3. Prompt dispatch and delivered next day by... See more

Rated 5 out of 5 stars

What an unusually honourable company. I have used espares a great deal, but my last order was delivered by Royal Mail into my bin. The inevitable happened. I chanced an email via espares website. The... See more

Rated 5 out of 5 stars

I bought a battery charger for a old Dyson vac. which was not original equipment but proved perfectly good for purpose. Delivery as promised and sensible price. Much more reliable than Chinese items... See more

Rated 5 out of 5 stars

Easy to locate part, pump seal, and delivered in 2-3 days as stated. Reasonably easy to fit with 3rd party online videos to help. Has resolved leak and associated E15 error. Only observation was th... See more

Company details

  1. #13 of 30 best companies in Appliance parts supplier
  2. #26 of 47 best companies in Battery shop
  3. #9 of 22 best companies in Electronic spare parts
  4. #57 of 133 best companies in Kitchen supply shop

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
  • A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • www.espares.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

432k reviews

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4.7

All reviews

(431,566)

16,678 reviews in the last 12 months

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Rated 5 out of 5 stars

Very fast service

Very fast service, easy to use web site, very good prices and the product I received was the right one and very good quality, well done team I will be using your services again,
Best wishes
Wayne

2 September 2026
Rated 5 out of 5 stars

I would recommend eSpares to anyone…

I would recommend eSpares to anyone trying to fix an issue with their domestic items. I could not find the part I required and emailed for assistance. They were quick to answer, and although they did not stock the required part, they managed to source it for me and delivered it quickly. Excellent customer service and genuine parts.

2 September 2026

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