eSpares.co.uk Reviews

429,237

•

4.7

Appliance parts supplier

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Review summary

Created with AI, based on recent reviews

Evaluating 16,578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of finding genuine replacement parts and the quality of products, which often fit perfectly and extend appliance life. Many people highlight the fantastic service, speedy transactions, and efficient delivery, noting that orders arrive promptly and are often well-packaged. However, some customers also noted issues with products arriving broken or damaged. A few other people also felt that they received incorrect parts or found the ordered items were not suitable for their needs. Additionally, some reviewers experienced problems with delivery, including delays or non-receipt of their orders.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the ease of finding the correct part... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and overall... See more

Quality

Consumers find quality to be positive, with many reviewers praising the exact fit and good quality of... See more

Reviews shaping this summary

The ease of finding the genuine replacement part I wanted. The fact we could phone up & actually speak to a very helpful human being (a refreshing change as it feels as though no company wants to spea... See more

Fantastic service from start to finish. I've used these guys before and they offer a great service. Easy to locate the correct part and very useful practical videos if your not quite sure of... See more

Bought a replacement fan motor for my Indesit oven. Exact model as described and arrived promptly. Works just fine. Only thing I would recommend is having more secure packaging as the motor was in... See more

Bought part online but ordered wrong .Sent item back with app collected by post office with label.When recieved part full refund .Thanks !Have allways used e spares for all electrical appliance parts... See more

Company details

#12 of 30 best companies in Appliance parts supplier
#28 of 47 best companies in Battery shop
#9 of 25 best companies in Electronic spare parts
#55 of 136 best companies in Kitchen supply shop

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:

Over 1 million replacement parts and accessories for appliances
An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner

Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
www.espares.co.uk

4.7

Excellent

429k reviews

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All reviews

(429,237)

15,676 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

2 days ago

Prompt service delivered on time

16 July 2026

2 days ago

Does a good job!

Prompt delivery
good quality.

16 July 2026

2 days ago

Awful company to deal with

Awful company to deal with. Would not recommend. Despite giving the serial number for my cooker they did not manage to send the correct element. We eventually ordered the correct one, but we had to then arrange the first one to be sent back using a special link. Refund didn’t arrive, contacted them twice to chase and was ignored. Then they said they hadn’t received it. Thankfully I had the tracking number and information on file. You simply cannot speak to these people on the phone either !! This is not the first time we have had issues with this company, we will not be using again, which is a shame as they are quite handy.

16 July 2026

2 days ago

Item arrived days before estimated…

Item arrived days before estimated delivery time.

23 July 2026

2 days ago

22 July 2026

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