Esprit Reviews 

Avoid!

My wife ordered a jacket on 23 February.
On March 1, she received it and was very upset because the "new" jacket was damaged in many places.
It also had strange inscriptions, similar to a bad condition mark.
The workers, seeing the obvious damage, heartlessly sent this product to my wife and made her very upset.

Order : 514196220
Order placed on: 23-02-2023

I received my order on the exact date I was given. All items were amazing. I took a risk with sizing, hence had to return some. I hadn't read the reviews prior (thankfully!). My first time buying from Esprit and I'm super impressed. These items are coming from Germany so expect some delays. Just received my refund too. I will definitely be a returning customer.

Not all happy with this site !! I should’ve have known better not to buy anything from these sites because they said my items will be here on the 14th of February.
Me: I haven’t yet or received anything from them yet and today is the 20th of February.
So whoever is trying to buy from this place don’t waste your time or energy on this place. I promise you you won’t be happy either. I ain’t even lying.

I am a long term Esprit customer and there has been just once an error with the delivered items.
I normally buy their clothing in Sale section and found the quality very good.
Also their online shop is very user friendly. Keep up your good work Esprit Company and many thanks!

Avoid this company. Have returned my order. Two months gone and I still didn't receive my refund. Have to open PayPal case. Still waiting.

Ordered 3 tops in the sale and then read the terrible reviews. So i was pleasantly surprised to receive my order within a week and the tops are really nice quality and absolutely cheap as chips.

Terrible. I have been waiting for over a month for a refund now. They have ignored me, used delay tactics and lied and still no resolution or refund in sight. I would urge you not to use this company as the whole experience has been very upsetting.

Awful. Delivery times don't match. Customer service is non existent.

Poor service, worst customer service, very rude staff. Bought items which were never delivered and contacted customer service who could not resolve anything. 6 weeks later still no resolution and no refund.

Awful customer experience. I ordered three dresses for special occasions with the delivery estimate 3-5 days, there's been very little updates from the company. When I get in touch they basically just say leave us alone. It's now been nearly 11 days and nothing yet. Avoid avoid avoid.

They take your money but fail to deliver the goods! They also fail to give accurate information about when you will allegedly receive your order!

Horrible customer service and poor choice of delivery provider. I'm waiting for a parcel for over a week now and I see today that they've "attempted to deliver" and couldn't find the address. What are you doing in this job if you can't read a postcode right??? Not to mention I've had the worst customer experience today with a person called Kristyna Lauren who was top 3 most useless and condescending people I've ever had the pleasure to speak to. AVOID

I ordered a jacket after seeing one of my favorite DJ's wearing it (Peggy Guo) and i really wanted one.. ordered and although it took longer to arrive (around 10 days) i was very happy with the quality.. by pure chance, got it half price as they were having a half price sale on their website! My only concern was that their was an alarm tag attached to it.. so im assuming it was store stock. i havent tried to remove it yet. So need to figure out a way that wont damage my jacket.. other than that the experience was fine.. id suggest to anyone purchasing from Esprit to be patient with deliveries.
I knew my delivery was shipped outside of Europe so was happy to wait.

Horrible, horrible, horrible.
I have placed the order over month ago, Parcel Force failed to do delivery that was rescheduled. It has been over a week that I’m trying with Esprit customer service to sort the things out. No help at all. The refund was requested if parcel doesn’t reach me Saturday, they ignored my email. I’ve emailed them again, finger crossed I’ll get my money back. I will never ever shop with them again. Highly disappointed as I’m a loyal customer for many years.

I've been using Esprit for nearly 13 years and I've never had any problem with the customer service. Whenever I have some issue, they always sort it out asap. Mayby not on the same day, but it was out of their hands and they do everything that they can to sort it out. For a long time they have been the most helpful team of people.

Thanks Esprit customer service team, well done.

Why to use Parcelforce? I spent the entire evening, waiting a scheduled delivery of Esprit parcel this evening- no-one even knocked on my door and they dared to send me an update saying Nicolas - their driver- left a note ( no note left as no-one bothered to come over) advising that a delivery was attempted and my parcel returned to the depot.

No attempt to deliver, no note left. Someone clearly failed to do tjeir job- Parcelgorce or Esprit by using such a miserable delivery provider?

Incredibly poor service. I have purchased items on two occasions that have not even attempted to be delivered (by Parcel Force) before they go straight back to Esprit. I then have to contact Esprit and go through a ridiculously arduous process where I have to fill out a form and wait 10 days for their 'appropriate' team to look into the matter and wait until THEY receive the items before I can have my money back. They choose to use a delivery company that doesn't actually deliver items and makes this the customer's problem. Outrageous!

The clothes are not bad, but the service in stores leaves much to be desired

I made an order which was returned and received by the company 16 days ago.
I contacted Esprit customer service several times to request a refund, but they kept making excuses.
I have now opened up a claim on PayPal, awaiting the outcome.
Very dodgy company!

Very good customer service :-)
Unfortunately I didn’t receive my item as it was sent to me and then shipped back to the company with no note through my front door of an attempted delivery.
I emailed Espirit customer service as I was upset and concerned that I wouldn’t get a refund after reading the negative customer reviews on here.
They were excellent and very quick at dealing with my issue and refunded me for what I had ordered within 24hours it was back into my account which I was not expecting at all.
I trust the customer service team but I’m not sure about Parcel force, after one attempted delivery to my home address in the UK (not knowing when it would arrive) it was automatically sent back to Germany without any note put through my front door.
The chances are most customers are going to be out at work during the week and won’t be indoors so maybe they could find another postal company to deal with and Espirit would do much better. I only ordered a sweatshirt which could have been pushed through my letterbox but either way I am happy with the customer service and how they dealt with the issue quickly. Many thanks!