Esprit Reviews 

My previous experience of buying Esprit and EDC was generally positive however my most recent order I received the wrong style trousers. It was a bit of a hassle to return and then I had to wait for the replacement. Thankfully all was well 2nd time around.

Terrible experience shopping on the Esprit website. I ordered several items, one of them was sent in the wrong size (label on the bag said M but the tag on the sweater was an S) I sent it back and immediately ordered the right one. By the time I received the new one and sent back the wrong one, I did the bank transfer, within the deadline they specified. I sent back the package on February 12th, they only reacted to it on February 18th, saying it would take a few more days to open the package and process everything, due to Corona and bla bla bla (number 1 excuse now in Germany, anytime a company's inefficiency becomes apparent). On February 25th, I received an email saying I should immediately pay for the second package, although I already did. Later that day, I received another email with the processed return. It showed that I had a credit for the same amount they were requesting from me. Please note that on my bank transfer I had indicated the 2 different invoice numbers as requested. I sent an email attaching copy of the bank transfer plus their email with their processed return. I received, as a reply, an email saying they understand that on these hard times they understand it can take longer for me to send back the goods I won't keep etc. and that I should pay anyways in the mean while. Basically, nobody read my email or checked the current invoices/payment/returns situation, they just sent an automated reply. I called today the customer service to explain and the guy told me he could do nothing and that I should send back the same email. I did it and received again the same automated reply. So, now I have to pay again and hope that they will then refund me. This is so pathetic, I can hardly find the words. I will never buy again from their website. If they are understaffed and unable to process order, returns and payments, it's not my fault and I don't want to have to pay for it.

Bad tailored wear! Overpriced and made in China. Absolutely not worth a price!

I am so surprised to read some of the reviews. I placed several orders during the past 2 years and was satisfied with the products most of the time. Whenever I had to return an item, I always received a refund very quickly. I only wish that Esprit would have an option for international shipping like most European companies have now...

... it would have saved me both time and money, not to mention my sanity.

It took them over 2 months before I finally got my refund, meaning after numerous phone calls and emails.

The worst thing is though, after verifying with the postoffice, that Esprit had closed my case the same day they received my returns. Coincidence?

I was a loyal Esprit customer for many years.

Negatives: The online store does not have consistent sizing. Beware that their US/UK/Canada sizes are one size bigger than their French/Italian sizes. They do not mention this or give customers a sizing chart. Plus, their women's clothing is one size bigger than most brands in Europe (ex.zara and mango) while their men's sizes are one size smaller than most European brands. So, unless you have shopped with them before and know your size, finding the right size of clothing will be like betting on the lottery. From experience, I've encountered wrong sizing about 40% of the time from their online store and I've been buying clothes from them since 2006 but from their physical store. I have never sent back mis-sized clothing because their return policy is laborious and takes much longer than their delivery.

Shipping is VERY SLOW. I have tried out their different shipping options including the next day delivery option and nothing arrives less than 7 days. Plus, they do not update orders on their app on weekends so orders could "skip" a few steps and be marked as order received to order on the way over the weekend.The app never gives free shipping despite how much you spend on the shop. Don't order if you don't have patience.

Positives: I'm a big fan of the quality of their clothing. I've bought jackets and sweaters from Esprit for over 20years. They have stores all over Asia and the quality of their sweaters, jackets, and coats have always been good.

Extremely bad customer service and loooong delivery time. Placed an order, got the email that my order is going to be delayed, which I was completely fine with. Haven’t got any updates regarding my order for 10 days. Needed to call customer service three times and they were not providing me with any additional information either then that they are trying to allocate the order and treating it as a lost parcel. They were supposed to get back to me within 48h but they never did. Luckily, the tracking link started working and the parcel reached me within 3 days. Wouldn’t recommend ordering online from them.

Quite frankly if I could give this company minus stars I would !!
Initial delivery very slow. Product quality very poor. Getting a refund was an absolute joke and was only obtained after completing a form which was nothing more than a delaying tactic. Getting a refund took numerous emails and phone and took 23 days !! I just wish I had read all their awful reviews before I placed my order.

TO AVOD STRESS DO NOT DEAL WITH THIS COMPANY !!!

I have given Esprit another chance after appalling customer service... and they have done it again!!!

They simply do not care.

I returned a scarf and a coat, all in one box, and they have acknowledged the return of the scarf only.
When I asked what has happened to the coat, nobody could let me know.

After some time they completed a full refund.
I still don't know why they have not processed it swiftly.

I have put a few things in my basket but was afraid to buy because of past experience (plus another one, when they refused to refund ca. £350 for returned goods) I asked again for the explanation why are there issues with refunds.

They offered to call me, God knows why not advise via email, and they didn't.
I was expecting a call at 9am and by 920 had to get on with life.

A bunch of time wasters and thieves.

AVOID!!!

You are risking having to fight for the refunds for your returns.

I went to Berlin and shopped in a big Esprit shop. They had an offer that told you to buy for 75 Euro and then they would give you 20 back. I think they called it Happy 20. I bought for 47 Euro and went to the cash register where I saw the offer. I said to the nice lady at the cash register that I would purchase for 30 Euro more to get the 20 Euro discount.......

But when I had bought for 80 Euro she said I couldn't get the 20 Euro discount as some of my purchase was already reduced items. The only thing is that I didn't know that - but all exemptions where written with very small letters on the poster :-(

What a scam!

Ordered an item but i never received it ! The item was a 70$ watch. Probably they shipped the item but with the cheapest delivery and it was never delivered the same is true for expensive stuff !
The answer from the store was it is a calculated risk and they pass it to the customer.

PAYED AND NEVER RECEIVED THE ITEM!
NEVER AGAIN THEY ARE UNSERIOUS!

Habe eine 70 CHF Uhr bestellt aber sie nie erhalten!
Wahrscheinlich haben Sie sie verschickt aber sie ist nie angekommen da sie es uber die billigste versand option verschickt haben und es gibt keine anderen optionen nicht mal fur teure sachen !
Nach meiner anfrage wieso Sie alles als postparc ohne einschreiben verschicken bekam ich die Antwort es war ein "Kalkuliertes Risiko" nur das es der Kunde traegt.

Esprit is one of my favorite brands and I've ordered a tons of times there. I LOVE the free delivery, but their shipping could be a little faster. But if that's what it takes to get free delivery, then it's totally fine by me!