Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to... See more
Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No o... See more
Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection poin... See more
Company details
Information provided by various external sources
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
Contact info
The Thomas Cook Business Park, Coningsby Road, PE3 8BL, Peterborough, United Kingdom
- 08458035434
- product@essentialtravel.co.uk
- www.essentialtravel.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday Insurance Sorted!!
Bought Holiday Insurance from Essential Travel again. Went to them last year, and found the process easy and quite painless. Every thing so easy to understand and well thought out, even I could do it! Just looking forward to my holiday with no worries about anything. If I need holiday insurance next year I know where to go.
Regards Geoff Ball. Ilminster.
Great service, easy to use and understand. Thanks.
The website was easy to use and very clear options were displayed. Straight forward and with a great price too.
Quick, simple and good value
Very quick and easy to get a quote and arrange cover
Excellent personnel; friendly, helpful and extremely pleasant.
Website easy to use and understand and when dealing with an actual person they could not have been more helpful and friendly.
simple and easy in completion of the forms
purchased cover for my likely needs. questionnaire very transparent and relevant. good value
so simple to book the insurance you require.
I would use essential travel time and again its very reasonably priced.
Good offer for diabetics
I liked the way I was treated on the phone. The offer I received was fair compared to other suppliers I had spoken to. You should not be punished for having regular checks that show up related illnesses.
Good cover, excellent value.
Easy to set up, good cover, excellent value. Didn't need to make a claim.
Easy to follow website.
Straight forward booking process and covers numerous sports and activities at a reasonable price.
essential in every way
Once again essential travel insurance has provided the best levels of cover at the best rate for going to the usa, never needed to make a claim yet so don't know what the customer service is like, but the ease of use on the web is second to none.
Excellent value for money
Slight disappointment that the premium as gone up since last year although it is good that you have the option for scuba diving
Customer Service has been very helpful on policy changes
I have only contacted them for policy changes so cannot comment on any claims assistance
Easy to get quote, and see what is available on each level. Easy to apply
I've used Essential Travel for a few years now. Although I haven't had to claim on it as yet, I've heard from other people that they give an excellent service when required. The site is very easy to use, and explains in detail what each level of cover contains. Also very easy to apply for.
Easy as ABC
I'm going on a weekend break that includes a day trip to France; Boulogne. According to the paperwork, I need to have travel insurance otherwise I can't go. Which company was the first I went to for a quote? Essential Travel. Being over 50, I did try Saga, but their website wouldn't let me put the right year for my birth. I looked at prices for annual insurance and Essential Travel was £40, yes £40 cheaper than Saga. I think they hiked the price up because I had to declare I had broken my wrist last year. It's fine now, so why was their insurance so much more expensive. They also rang me up to find out about my experience.
Over 70 silver surfer managed without problems.
Easy access, easy to navigate, good prices quick responses. I have been using Essential Travel for over 10 years and I always go back to it after a web search of other sites.
Ok in the mornings!
Tried in vain to use the website in the evening. Would not allow me to put in both beginning and end dates of holiday, just one or the other. Also when I got around that one it would not allow me to do a final confirm in a medical screening. Also found this problem last year.
Tried following morning and everything fine!
The service was easy to access and exactly what we needed.
We wanted Insurance to cover our Grandchildren over an Easter Holiday and found it so easy with essential travel.
Very easy to use!!
The website was really to use and the quote was very reasonable compare to other sites!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






