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e.surv Chartered Surveyors Reviews 

14,635
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service quality and absolute professionalism demonstrated by the surveyors throughout the entire property evaluation process. Many people note that the comprehensive property reports are exceptionally detailed, well-structured, and very easy to navigate for home buyers. Consumers also greatly appreciate the prompt turnaround times for receiving documents and the exceptionally helpful communication maintained before appointments. Reviewers frequently mention that detailed follow-up phone calls are extremely beneficial for clearly explaining survey findings and addressing any specific concerns. Buyers feel thoroughly supported and well-informed when discussing maintenance recommendations and future steps with knowledgeable staff.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, thoroughness, and... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and well-organized process from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process from booking... See more

Response time

Users describe positive interactions with response time, highlighting speedy communication and quick report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The survey was great for us as 1st time buyers; everything was easy to understand and accessible. Mark Pilling was excellent at answering our questions and provided the full report the same day he vis... See more

Company replied

Rated 5 out of 5 stars

It's more than 20 years since I last commissioned a survey for a house purchase and I was extremely pleasantly surprised by the service provided by e-surv on this house! Our surveyor, Jenni Lees, sen... See more

Company replied

Rated 5 out of 5 stars

I had a level 2 survey carried out a few days ago on a property I’m in the process of buying. The report I received was very detailed, helpful and easy to understand. The following day Trevor Brad... See more

Company replied

Rated 5 out of 5 stars

I can't rate Michael Hole highly enough in the service he recently provided to me after completing the L2 survey he did on a house I'm purchasing. He took the time to call me after the survey had been... See more

Company replied


Company details

  1. #19 of 32 best companies in Chartered Surveyor
  2. #1 of 4 best companies in Appraiser
  3. #12 of 28 best companies in Property valuer

Written by the company

e.surv Chartered Surveyors is one of the UK's leading providers of residential property surveys, homebuyer reports, property valuations and property risk services. Founded in 1989, we help homebuyers, homeowners, lenders and property professionals make informed property decisions with confidence. Headquartered in Kettering and supported by a nationwide network of more than 600 RICS-registered surveyors, e.surv combines local property expertise with innovative technology to deliver trusted residential surveying and valuation services across England, Wales, Scotland and Northern Ireland. Our services include HomePlus Digital Home Surveys, RICS Level 2 Surveys, RICS Level 3 Surveys, independent property valuations, mortgage valuations and residential property risk services. Whether you're buying your first home, moving house, remortgaging, investing in property or seeking professional surveying advice, we help you understand a property's condition and value before making important decisions. Our award-winning HomePlus Digital Home Survey is unique to e.surv. Equivalent to a standard RICS Level 2 Survey, HomePlus provides all the same core property condition information while offering additional benefits designed to help homebuyers make more informed decisions. These include an interactive digital report, condition ratings, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information, creating a more engaging and informative home survey experience. Customers can get a survey quote, customise their survey, book online and pay securely through our website, making the process of arranging a home survey faster, simpler and more convenient than ever. We accept major debit and credit cards through our secure online payment system. At e.surv, we're committed to providing clear, professional property advice that helps customers move forward with confidence.

Property Surveys, Valuations & Homebuyer Reports Nationwide

Written by the company

Buy Your Next Home with Confidence
e.surv Chartered Surveyors provides RICS home surveys, homebuyer reports, property valuations and residential surveying services throughout the UK. Our HomePlus Digital Home Survey, unique to e.surv, gives homebuyers a detailed, interactive assessment of a property's condition, helping identify potential issues before exchange and completion. With nationwide coverage and local surveyor expertise, we help thousands of customers make confident property decisions every year.
FAQ: What is a HomePlus Survey?
HomePlus is e.surv's exclusive Digital Home Survey and is equivalent to a standard RICS Level 2 Survey. It includes all the core property condition information provided in a traditional Level 2 Survey, plus additional benefits such as an interactive digital report, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information. HomePlus helps homebuyers better understand a property's condition before they commit to a purchase.
FAQ: Is HomePlus the same as a RICS Level 2 Survey?
HomePlus includes the core information of a standard RICS Level 2 Survey, but enhances the experience with interactive photographs, digital navigation, energy efficiency information, repair guidance and local area insights to help buyers better understand the property before purchase.
FAQ: Can I book a survey online?
Yes. Customers can receive a quote, book and pay for a HomePlus survey online through the e.surv website, creating a faster and more convenient experience.
FAQ: Are e.surv surveyors RICS qualified?
Yes. e.surv works with a nationwide network of more than 600 RICS-registered surveyors. All surveys are completed in accordance with RICS professional standards, providing customers with confidence in the quality and consistency of the advice they receive.
FAQ: Do I need a survey when buying a house?
A home survey helps identify defects, maintenance issues and potential repair costs that may not be visible during a viewing. A professional property survey gives homebuyers a clearer understanding of a property's condition and can help avoid unexpected costs after moving in.
FAQ: What areas does e.surv cover?
e.surv provides residential surveying and valuation services throughout England and Wales, through a nationwide network of local surveyors.
FAQ: How long does a home survey take?
The time required depends on the size, age and condition of the property. Once your survey has been booked, your surveyor will arrange the inspection and your report will be issued after the property visit has been completed.
FAQ: What is the difference between a Level 2 and Level 3 Survey?
A RICS Level 2 Survey is typically suitable for conventional properties that appear to be in reasonable condition. A RICS Level 3 Survey provides a more detailed inspection and is often recommended for older properties, unusual construction types, properties that have been significantly altered or homes requiring renovation.
FAQ: Can a survey help me negotiate the purchase price?
Yes. A property survey may identify defects or issues that could affect the property's value or require future repairs. Buyers often use survey findings to negotiate with sellers or budget for future maintenance costs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15k reviews

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4.8

All reviews

(14,635)

3,289 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

Paul and Lee were really great, very informative and thorough with the survey and discussion afterwards.

5 August 2026
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Reply from e.surv Chartered Surveyors

We're so glad to hear that our team was great, informative, and thorough with the survey and the discussion afterward. Thank you for your kind words!

Rated 5 out of 5 stars

Quick and Informative

Quick service and very informative when speaking to surveyor Rob after the report had been produced.

6 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your positive experience with our quick service and that our surveyor was informative after the report was produced.

Rated 5 out of 5 stars

Very good service

Very good service, did exactly what was asked and I recieved a very comprehensive report.

6 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you received very good service and that we were able to provide exactly what was asked. It's wonderful that you found the report comprehensive!

Rated 5 out of 5 stars

Second time I’ve used this company

Second time I’ve used this company
Highly recommend
Very punctual and informative
Andrew rang me several times
Would use again

10 August 2026
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Reply from e.surv Chartered Surveyors

We are so happy to hear you had such a positive experience with us again! It's wonderful to know our team was punctual and informative, and we appreciate your recommendation.

Rated 4 out of 5 stars

Great experience with e-surv

In all honesty, this is one of the best companies I have come in contact with. Staff are committed to discharging their duties with professionalism. I must say that the services they rendered to me was top-notch. The survey report was presented in a very simple language devoid of technical jargons. Discussing the report with the surveyor who signed off the document was another wonderful experience. It also came as quickly as I wanted it. I will always recommend e-surv to anyone who needs their services.

10 August 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear that our staff's professionalism and top-notch service left such a positive impression. It's wonderful that the survey report was presented clearly and that discussing it with our surveyor was a great experience. We appreciate your recommendation!

Rated 5 out of 5 stars

House Survey

Quick and thorough report. Follow up phone call to ask if we had any questions about the report. Brilliant service.

11 August 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're so pleased you found the report quick and thorough, and appreciated the follow-up call to address your questions. Thank you for your brilliant feedback!

Rated 5 out of 5 stars

Very good

Very good, informative

6 July 2026
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Reply from e.surv Chartered Surveyors

Thank you for your feedback, we appreciate it!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Service

⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended

I had a fantastic experience with e.surv Chartered Surveyors and their HomePlus service. From start to finish, the whole process was professional, efficient, and very well organised.

The survey was thorough and clearly presented, giving us a much better understanding of the property and providing valuable information and reassurance during such an important purchase. The report was detailed but easy to understand, highlighting the key areas we needed to be aware of without making things unnecessarily complicated.

Communication was excellent throughout, and I really appreciated how smoothly and promptly everything was handled. Buying a home can be stressful, so having a reliable and professional surveyor makes a huge difference.

I’m extremely pleased with the service we received and would happily recommend e.surv Chartered Surveyors and HomePlus to anyone purchasing a property.

Thank you for providing such a professional and reassuring service. ⭐️⭐️⭐️⭐️⭐️

5 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear you had a fantastic experience with our HomePlus service. It's wonderful to know that the process was professional, efficient, and well-organised, and that the detailed report provided valuable reassurance during your home purchase. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Survey was done on the date planned

Survey was done on the date planned. Report was made available to me on the same day. Surveyor called me the following day to answer my questions and discuss the findings.

10 August 2026
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Reply from e.surv Chartered Surveyors

We're so happy to hear that our surveying process, from timely reports to the follow-up discussion, met your expectations. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I had the level 2 survey done with…

I had the level 2 survey done with them,

Dean Stewart great surveyor explained well in detail each part all queries answered great customer service.

Thanks e.surv

16 July 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your positive experience with your Level 2 survey. It's wonderful that our surveyor explained everything clearly and answered all your questions, providing great customer service.

Rated 5 out of 5 stars

Highly recommended

Fiona was excellent. Incredibly efficient and thorough. Very much appreciated the direct phone call to discuss survey as this isn’t usually done by companies. Would certainly use again and recommend.

15 July 2026
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Reply from e.surv Chartered Surveyors

We're so pleased you found our colleague to be incredibly efficient and thorough. It's wonderful to hear that the direct phone call to discuss the survey was appreciated and helpful, and we thank you for your recommendation!

Rated 5 out of 5 stars

Excellent service

Fiona was excellent, provided a h detailed and clear report and very helpful follow up call afterwards.

11 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found the report detailed and clear, and that the follow-up call was very helpful. Thank you for your kind feedback!

Rated 5 out of 5 stars

Recommended

My experience with esurv was a positive one. From the outset I received the utmost courtesy and profesionalism. Would not hesitate to recommend them in the future.

30 July 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear your experience was a positive one! It's wonderful that you received such courtesy and professionalism from the outset. We truly appreciate your recommendation!

Rated 1 out of 5 stars

Completely disconnected valuation from the market!

0 stars if I could. Absolutely shocking valuation.

e.surv valued our 3-bedroom apartment at £650,000.

We genuinely cannot understand how they arrived at this figure.

For some very simple comparisons in the same development:

• Our apartment was bought for £730,000 only 2 years ago.
• Our next-door neighbour is currently selling a 2-bedroom apartment for £685,000, with a smaller terrace.
• A friend recently bought a 3-bedroom apartment in the same development for over £800,000, despite having no terrace.
• We have 3 bedrooms and a larger terrace.

And e.surv’s valuation? £650,000.

So apparently our 3-bedroom apartment is worth £35,000 less than the 2-bedroom apartment next door, and around £150,000 less than another 3-bedroom apartment in the same development.

This isn’t a minor difference. It’s a huge discrepancy, and it has a direct impact on our mortgage and finances.

We understand that valuations can differ from asking prices. That’s not the issue. The issue is how a professional surveyor can arrive at £650k when the actual evidence from comparable properties in the same development points so clearly in a different direction.

We are extremely disappointed and, frankly, have very little confidence in this valuation.

I would not recommend e.surv based on this experience.

24 July 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

Thank you for leaving a review for e.surv.

We are sorry to hear that you are unhappy with our service. Unfortunately, as we were acting on behalf of the mortgage lender in this instance, we are unable to provide any further comment on the report findings.

We would respectfully suggest that you raise a valuation challenge with the lender to whom you submitted your application. They may then choose to refer the matter to us directly for further review.

Rated 4 out of 5 stars

Not alot of contact but they get the…

Not alot of contact but they get the job done quite well and send you all the information you need - happy with the service!

4 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear you're happy with our service! It's great that we were able to provide you with all the information you needed and get the job done well.

Rated 5 out of 5 stars

Detail oriented and relevant.

It was very thorough and the comments felt relevant and appropriate to what I wanted out of the survey report. There was enough context that I was able to pass along to my legal advisor for clarification.

3 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that our survey report was thorough and that the comments were relevant to your needs! It's wonderful that the context provided was helpful for your legal advisor. Thank you for your kind feedback!

Rated 5 out of 5 stars

Good communication so far

Good communication so far. Thought survey was thorough and laid out in an easy to evaluate layout. Awaiting follow up from surveyor in next day or two.

7 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found the survey thorough and clearly presented. We hope the follow-up from the surveyor provides all the information you need!

Rated 4 out of 5 stars

Stress free & positive experience

My experience was positive, really easy booking process, competitive prices & quick availability. My surveyor called before the appointment to check if I had any specific concerns about the property & after the appointment to provide a summary of the findings. The final report was sent to me same day & the Surveyor was available to discuss it further & ask any questions. Overall a really positive experience & I would recommend e.surv to others.

4 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your positive experience, from the easy booking process and competitive prices to the quick availability. It's great that our surveyor was proactive in checking your concerns and provided a timely summary and report. We appreciate your recommendation!

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