Eternal Muse Reviews 

I purchased the jumbo bun bons recently. I've used heatless curlers for years and wanted to try a different type. They were a lovely colour, but absolutely did not work on my hair at all! They also left me with strange dents in my hair from where the rollers sat, which I had to use water to remove in the mornings. Also, in their description they said choose this roller for bouncy blow-dry curls. When I emailed them to say that I wasn't getting any results, they said the curler is only for hair that is already thick and curly, so that's why it isn't working! I can't believe they didn't include that vital info on their product description - then I wouldn't have wasted my money on a product that's not even real silk. Very disappointed.

Excellent customer service. My product arrived leaking because of a loosely tightened top. Customer services were excellent and immediately sent a replacement.

I have the best customer experience , I had ordered the wrong item & contacted Jemma in customer service which she corrected straight away but unfortunately due to finishing night shifts & sleep deprivation I had messed the order up completely & wanted the original purchase I had made , Jemma literally went above & beyond to help me responded within minutes to sort the problem that I had created in the first place when they didn’t have to help at all because it was my mistake but honestly the best customer experience I think I’ve ever experienced . Amazing staff , if I could give you 10 stars I would . Thanks again

So I got an original size curler and waited around week or so (Croatia).
I really looked forward to receiving the package.
I have to mention here that I had some random heatless curler from DM (by henkel) so I already kinda had the technique for wrapping the hair.
Than the package arrived. Firstly, the box itself, the whole package looked very very nice, like it was some premium high end product (I now keep the box next to my books!).
Anyways, I tried it and it is so smooth, soft, and seemed very comfotable to sleep with.
So since then I have been using it, and each and every time my technique is better and hair is more beautiful! And it really is comfortable to sleep with!
I used to use steampod every time I washed my hair, but now with this, I really don't have to. My hair is already more healthy!
To conclude, you just need to learn how to do this right, use some light product (like the mist) to keep the curls on longer, and trust me, you won't regret it. Worth of every cent.
I now plan on ordering bun bons, and the pillow as well.
Thank you Eternal Muse for existing!!

Very comfy, stays in, does not curl my hair at all. I’ve tried multiple times and have the spray and followed all tutorials, not a good brand unfortunately I have another that works well so I know it’s not my hair

I am literally obsessed and pleasantly surprised with how amazing eternal muse heaters curlers works and makes my hair look beautiful!! First I’d like to say their customer service is exceptional. When I made my purchase originally, I forgot to put the TikTok discount in and when I message them, they applied the discount. So I was influenced to buy eternal muse, heatless curlers on TikTok. Like everyone else. And after watching the videos, I thought, there’s no way it’s that easy. So I just tried them out and only had them in my hair for two hours and literally guys, it works! Trust the process listen to their videos. Do the smallest sections you can and you will have effortlessly beautiful curly hair. Even my boyfriend was amazed.

Received a product that clearly has been used with deep dents from where hair ties were used on the rod. Very disappointing for the price and quite frankly unhygienic.

Before even testing the heatless curler, Eternal Muse already gave a very positive impression. Accidentally they've send the wrong colour to me. After informing them about the mistake, they happily wanted to solve this issue by sending the right colour towards me. On top - as a gesture of their appreciation and for my understanding through this error - they let me keep the 'wrong' colour, which ofcourse will be passed towards one of my dear friends to try it out.

The heatless curler is really soft and comfortable to sleep with, which was very important to me. The curls last very long and I am very happy with it!

Ordered after Christmas after seeing on YouTube , opened package took 1 out decided it wasn’t suitable would slip out of my fine hair. Sent back and now they claim they’ve been used when they haven’t, 2 rods and 3 caps haven’t even been out of the box, It’s your word against theirs and the attitude is pay for postage back to you or we bin them. For that reason I’d not recommend to anyone because you’re not going to get a refund !

I rarely write reviews but I LOVE this company! The products are divine and the packaging is stunning. They respect their customers and now have me completely hooked! Thank you x

Medium result. I have been using the kitsch ones so far and they were better. I like the eternal muse ones better in terms of design and flexibility (it feels like they are going to last longer) and they are sodft without a wire . But the wire is to keep them straight. Sometimes they dont get braided straight because of the lack of a wire.
PS. the courier brought my package squized, almost broken. I contacted eternal muse about it and they offered to replace just the box. I explained that its not about the box. Its the fact that i paid for something that came in this condition, let alone squized. Got no reply after that. Companies should reaally pay attention to the couriers. We pay to get broken stuff..

After trying countless hair curlers, I finally found Eternal Muse jumbo size curler that work for my long, thick hair. These are by far the most comfortable I’ve used and super soft for frizzy hair. Packaging was so pretty also.

The customer service was amazing. They were incredibly kind and responded so quickly to my questions.

Do not bother buying at Eternal Muse, as their customer service is non-existent. I bought my daughter the bun bons and the mist for more than £50. She has very beautiful long thick hair, very easy to style. She put them on one night, with the mist, and the next morning, results were 0: even her trick putting socks on works better. She was very disappointed and although I sent 3 emails to their customer services to see what solution they would offer (exchange or return), they would not hear anything and stood behind a hygiene policy they have (which seems to be mentioned in the FaQ, which no one reads). I was as well informed that the bun bons were not doing as many curls as their other products: why isn’t that mention on the product description? All in all, that’s a waste of time and money. Better keep on buying on brands we know and trust, as they can provide with a solution if you wish to return the product.

I am so happy with the quality of the products ordered from Eternal Muse. I ordered the Bun Bons and Midi sized heartless curler. They are soft, comfortable, pretty, and make beautiful curls. The packaging was equally beautiful and such a nice touch..

My package was lost temporarily during the delivery. Jenna and the team at Eternal Muse offered exceptional customer service. They were responsiveness, kind and so helpful in resolving the issue. I will definitely order from Eternal Muse again. I want to try all their products now and will recommend to friends and family. Thank you!

I highly recommend. The heatless curler is great quality. Quick delivery.
Customer service has also been excellent throughout.

I had a delivery problem - nothing to do with eternal muse, however, their customer service was absolutely spot on, very quick at responding. Sorted my problem very quickly. I already have a few of their products & love ordering from this site! Will absolutely continue to order from them!

It is true that these are the softest heartless curlers you will ever get. I got the midi size. I am a side sleeper who turns all night and not once have they been uncomfortable. They are SO soft they feel like part of your pillow !
I got the comb and spray as well and my curls will last days.
Side note: their customer service was fantastic ! I ordered the wrong colour by mistake, popped an email to ask if it could be altered, but it was for next day delivery. I thought it would be unlikely, it’s only colour at the end of the day
I had the nicest response the following day, saying they’d amended the order, shipped it and the whole experience was great

The packaging was made with love and care and it was amazing, literally brought joy into my day. The quality is amazing and comfortable to sleep in! Hands down no regrets on this investment, thank youuu :)

Eternal Muse team is amazing, I am yet to try their product but the team has been such a delight. My pacKage was lost in- transit and I was nervous since it was coming from a different continent so after paying for customs and what not, it was still MIA. Then I reached out to Eternal Muse team and rest assured, they not only provided me with the tracking number and constant monitoring but also offered to look further into it by taking matters in their own hands.

I am excited to try their product but what a great customer service experience.

Good... BUT i bought the jumbo rolls march 2025 recently started using them as was using midi, the jumbo rolls have completely come apart at the end - enternal muse advertise great quality, well these are just awful. I emailed today explaining and they wont do anything which is crazy saying its past the 30 days blah blah blah not even a discount offered to buy again! Ive bought a lot from this website so im so disappointed to see yet another small business make it and then all they care about is money and not customers. Well youve lost another customer (not that they care)