Eternate Reviews 1,027

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many customers are delighted with the beautiful products and high quality of the jewelry, often exceeding their expectations. People frequently praise the efficient ordering process and the quick delivery of their items, with many noting that their custom-made pieces arrived promptly. The customer service is also widely appreciated for its helpfulness, excellent communication, and quick resolution of issues, making the overall experience very positive. However, some people were dissatisfied with the quality, reporting issues like stones falling out, tarnishing, or the jewelry being more delicate than described. A few other people also felt that customer service was poor, citing slow responses, generic replies, or difficulty resolving problems like incorrect birthstones or unfinished items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the beauty and design of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Order

Users describe positive interactions with order, with many finding the online ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more


Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Jeweller
  4. Jewellery manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,027)

263 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good job

It looks well made, she likes it, the main features I wanted lol. But it was shipped way before it said it was suppose to so I was pleasantly surprised.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality and Modern Minimalist Design

I was looking for a design that would reflect personal meaning for a friendship ring. No small task since it was a relatively unique set of criteria and had been searching for some time with no luck. Eternate had exactly what I was looking for in a modern minamilistic design that would fit my friend's style. I appreciate the flexibility of a custom design and quarter sizing being available as a lot of people do not fit whole sizes or even half sizes. All around a very good experience and I would recommend Eternate.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I just adore it.....

I am so excited with this purchase. My ring arrived earlier than I expected and it was absolutely beautiful. It fits nicely and it shines so lovely. This is an upgrade for me and I feel like I did when I got my initial engagement ring, 40 years ago. I just keep showing off my hand.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The overall experience was fantastic

The overall experience was fantastic! I received my order, which was a bracelet with 6 stones in it (for all 6 grandkids) for my stepmom as a gift. It was absolutely beautiful; however, the chain seemed a little too short and I panicked. I reached out and very quickly got a response from Eternate that they can either process a return and make the chain longer, or send a FREE two-inch extender chain. I opted for the two-inch chain and it arrived right on time. my stepmom cried when she opened it. She loved it!!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

I got a piece of jewlery from here

I got a piece of jewlery from here, it stained after a couple of uses and it 14k. Their customer service has to be one of the worse ones I've ever had. Stay away from this brand, I will tell anyone I know to never buy from this brand.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't recommend purchasing from…

I wouldn't recommend purchasing from this company. Read other online reviews before purchasing. This company looks like it's based out of New York but they ship their products from Turkey. When you need to make a size exchange, they will charge exorbitant fees which are nearly 1/4 price of the item.

Lesson learned in shop local!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Nice affordable wedding band

My husband recently passed and I had a beautiful diamond wedding band. I fell broke 2 fingers on my left hand and my wedding would not fit, I am normally a size 7, so I knew I would need a ring for my left hand and this ring looked simple but it was beautiful.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Misleading shipping times

Misleading shipping times. When ordering website gives arrival date that is on average one to two weeks earlier than the actual arrival date. Beware if you're on a time crunch fir a gift.

4 October 2025
Unprompted review

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