Pros: Legit and regulated. Has a lot of stocks, cryptos, etc. Cons: Bad UX GUI. Often unresponsive and inaccurate. Very high commission rate for frequent trades. Service is often down.... See more
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This was a great event with some good topics from the investors and it was fun with the competition before the game. The food was great but by the standards from the restaurant the size was a bit smal... See more
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Friendly and reliable tool to manage efficiently your money. Transfers in and out are fast. Contact person very responsive. Happy customer so far.
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It was a really pleasant afternoon and evening at Jyske Bank Boxen in Herning, featuring great food and a selection of water, beer, or wine. The program included presentations by PI Rasmus Hansen and... See more
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Company details
- #66 of 78 best companies in Investment service
- #5 of 17 best companies in Cryptocurrency Service
- #89 of 98 best companies in Finance broker
- #21 of 25 best companies in Investment company
- #9 of 13 best companies in Stock broker
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
31K reviews
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Reply from eToro
Tack för din positiva feedback!
Confusing for newbies seeking the Cash ISA
For anyone who is primarily looking at eToro for the ISA's my advice is don't bother. It is a slightly convoluted arrangement with a third party (Moneyfarm) with funds totally segregated from eToro (so you fund directly to Moneyfarm not via an eToro account). This segregation has become even less clear as eToro have taken the decision to 'hide' the Wallet tab in the app which shows an aggregatiion of eToro USD, eToro GBP, and Moneyfarm GBP sub accounts. This vital tool for non US investors is now difficult to access. Bottom line - do not send money to your eToro account that is intended for the ISA, send directly to Moneyfarm.
25 April 2026
Unprompted review
Reply from eToro
Hello Michael,
We are sorry to learn that the Cash ISA process has been difficult to navigate, particularly for those new to the platform. To assist you with this, please refer to our guide here: https://help.etoro.com/s/article/How-do-I-open-an-eToro-ISA-powered-by-Moneyfarm?language=en_GB.
We truly value your input concerning fund segregation and accessibility. If you have additional observations or ideas you would like to share, our support team is ready to listen at https://www.etoro.com/customer-service/. We appreciate your feedback!
Best regards,
Maria
Very limited ability to trade in international shares
You do not have the ability to trade in international markets, for instance Norwegian markets. Very limited platform.
25 April 2026
Unprompted review
Reply from eToro
Hello Andrew,
We appreciate you sharing your perspective on our platform's trading options. It is evident that expanding into international markets, such as offering Norwegian shares, is a priority for you. Currently, eToro provides a diverse portfolio of over 6,500 assets, including stocks, ETFs, cryptocurrencies, indices, currencies, and commodities across numerous global markets.
Our users have access to more than 25 international exchanges—including the NYSE, Nasdaq, London, and Hong Kong—along with 24/5 trading on select equities.
We are dedicated to continuously growing our asset selection and value new suggestions from our community. Please visit this link for submission details: https://forms.gle/hx6vGBFdVfj8MitF8. Thank you for being a valued member of our community. We look forward to enhancing your trading experience!
Best regards,
Maria
Do not ever put money in!
Do not ever put money in!! You will not get it out!! I have opened an FCA complaint, had an interview, email confirmation that it will be released, 4 days later, nothing!!
24 April 2026
Unprompted review
Reply from eToro
Hello Christopher,
We appreciate you sharing your details with us. Your case has been successfully escalated to the relevant teams, and we understand that a representative has reached out to you regarding the transfer.
Best regards,
Maria
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Hello Christopher,
We are sorry to learn about the difficulties you are facing regarding your funds. Thank you for bringing this to our attention; we understand how critical it is for you to have access to your capital.
To assist us in prioritizing your case for escalation, we kindly ask that you provide further details. We have previously reached out to you on Trustpilot to request your username or ticket number; please provide that information there at your earliest convenience so we may take the next steps.
Best regards,
Maria
Upsetting
Yes, I'm not like eToro i was forced to make a deposit, which I decided to make a 100-dollar deposit, and i plan to use the ETF option, which i can not, as there no option to withdraw back to a my card , so my money is basically stuck on eToro app.
17 April 2026
Unprompted review
Reply from eToro
Hello there,
We previously requested your username or ticket number to assist with your case, but we have not received a reply. To facilitate the escalation of your matter, please share these details with our Social Team on X or Facebook, or you may choose to schedule a consultation with our Customer Service team at https://calendly.com/etoro-customer-service.
Best regards,
Maria
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Hello there,
We are sorry to learn about your recent experience. However, please keep in mind that depositing funds is entirely voluntary and remains your personal choice. The specific services we can offer you are determined by local regulations in your area and the information you shared during the verification process.
Regarding your withdrawal, an alternative payment method is required if your original method is currently unavailable. To escalate your case, please provide additional details. We have already reached out via Trustpilot to request your username or tickte number; we look forward to your prompt response there.
Best regards,
Maria
Customer service non existent
Customer service non existent, ai contact only , it’s a joke ,
Invested in a isa April 2026 , with a boosted rate 4.8 , now it’s only 4.38
Tried to discuss with any one from Etoro ,it’s just frustrating, I want the rate advertised , then had the Gaul to send emails still advertising the bigger rate
24 April 2026
Unprompted review
Reply from eToro
Hello Ronnie,
We appreciate you sharing your experience regarding the ISA rate and our customer service. It is essential to us that you remain well-informed and supported throughout your investment journey. For more details, please visit: https://help.etoro.com/s/article/Why-do-my-Cash-ISA-interest-payments-vary?language=en_GB.
If you require additional assistance, you are welcome to book a consultation with our team. You can schedule a call with Customer Service using the following link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
The ability to see different purchases…
The ability to see different purchases in the same stock that allow portion sales of stocks.
24 April 2026
Unprompted review
Reply from eToro
Saheed Adamson, we appreciate your feedback!
My eToro fund manager
My fund manager Austin Hang is always attentive and is quick to give me feedback via email or phone.
Austin has also invited me to sporting events and social events here in Perth.
20 April 2026
Reply from eToro
OsakaD, thank you for sharing your experience!
I am a beginner in the trading field
I am a beginner in the trading field, and my experience with the eToro platform has been quite disappointing. I have two charts from different companies, and they show completely different data at the same time. The platform is very slow and does not reflect real prices accurately. For instance, last night on another platform, the price of oil was $102, while on eToro, the oil chart showed a much lower price.
Regardless, I was able to take advantage of the situation and I am happy about that. However, I don't think this is a good experience for others. In a way, I feel like it might be a scam.
22 April 2026
Unprompted review
Reply from eToro
Hello there,
We are sorry to learn that your experience with our platform was not satisfactory. Please be assured that eToro is a fully regulated and legitimate investment firm; you can find comprehensive details regarding our licensing and regulatory compliance at https://www.etoro.com/customer-service/regulation-license/.
Regarding the rates on our platform, we utilize top-tier liquidity providers rather than generating these prices in-house. Because different brokers partner with various liquidity sources, market prices may naturally vary between platforms.
Best regards,
Maria
Stop-loss orders are suddenly triggered…
Stop-loss orders are suddenly triggered even though the price never came close to reaching the stop-loss level.
And no, there was no margin call, insufficient funds in the account, or any other excuse.
The fact is, eToro sets its own prices and can therefore trigger stop-loss orders whenever it wants.
Go to a real stock exchange; CFD platforms are cheating.
23 April 2026
Unprompted review
Reply from eToro
Hello Anton,
We previously reached out for your username or ticket number to help investigate your situation, but we haven't heard back yet. Since this detail is required for case escalation, please share it with our Social Team on X or Facebook so we can assist you further.
To speak with our Customer Service team, you can book a consultation directly through this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
-------------------------------------------------------------------
Hello Anton,
We appreciate you sharing your concerns about the sudden triggering of stop-loss orders. Please be assured that eToro is a highly regulated and reputable company, and we are strictly prohibited from engaging in any practices that would intentionally place our users at a disadvantage. The rates displayed on our platform are sourced directly from premier liquidity providers rather than being created internally.
To help us investigate and escalate your case, we require further details. We have already sent a private message via Trustpilot requesting your username or ticket number, and we look forward to your prompt reply so we can assist you further.
Best regards,
Maria
Non existent customer service
Currently with Moneyfarm and was looking into transferring my ISA over to eToro so emailed in a query as wanted some information before doing so.
They closed the query and refused to help because they'll only help if it's from the email registered to my account. If they'd paid attention to my query they'd know I don't have an account yet. If I have a query regarding opening an account and they won't answer because I don't have one, I most certainly won't be giving them any money.
Resubmitted this review as response from Etoro told me to submit a support ticket as a visitor, that’s what I did initially and it got closed.
21 April 2026
Unprompted review
Reply from eToro
Hello Craig,
We appreciate you providing requested details. Your case has now been escalated to our relevant support teams for further support.
Best regards,
Maria
-----------------------------------------------------------------------
Hello Craig,
We are sorry to hear about the difficulties you faced with our customer service while inquiring about an ISA transfer. Your frustration is understandable, particularly when trying to gather essential information before committing to a new account. Please accept our apologies for the inconvenience, and thank you for providing this feedback, which is vital for our ongoing improvements.
We have reached out to you via a private message on Trustpilot to request your ticket number so we can escalate your case and provide further assistance. We appreciate your prompt reply and look forward to help you.
Best regards,
Maria
Imposible to contact any human only Al
Imposible to contact any human only Al. When trying to open a cash ISA asking many questions regarding $ deposits not £. Now trying to close my account and unsubscribe also impossible. Hopeless app.!!!!!
22 April 2026
Unprompted review
Reply from eToro
Hello Graham,
We appreciate you providing your details. Your case has been successfully escalated to our specialist teams for further support.
Best regards,
Maria
--------------------------------------------------------------------
Hello Graham,
We are sorry for the difficulties you have faced with our support services while seeking assistance regarding your cash ISA and the process for closing your account.
Ensuring our users have access to responsive and human support is a priority for us, and we are committed to helping you. To move forward, we have reached out to you via a private message on Trustpilot to request your ticket number or username.
Please provide these details as soon as possible so we can verify your account and escalate your concerns to the appropriate team for further support.
Best regards,
Maria
i sent money to them they kept it wile…
i sent money to them they kept it wile the stock market was low and when markets came back to top released the money to my account. really crap.
i have already mentioned it with your service team and they have replied
"Hi Mehran,
I apologize for the inconvenience.
Please let me know if this issue arises again, and I will be happy to assist you.
Best regards"
18 April 2026
Unprompted review
Reply from eToro
Hello Mehran,
We require your username or ticket number to initiate a formal investigation and ensure your case reaches the appropriate department. As these details are missing, please provide them to our Social Team on X or Facebook for further assistance.
Another option is to arrange a phone consultation with our Customer Service team by following this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
-------------------------------------------------------------------------
Hello Mehran,
To ensure our practices never intentionally disadvantage our clients, we operate as a regulated firm subject to regular audits and strict oversight.
We would like to investigate your specific situation, but we need additional information to escalate your case. We have already reached out via Trustpilot to request your ticket number or username; we look forward to your prompt reply so we can assist you further.
Best regards,
Maria
By now a great app to invest!!!
21 April 2026
Unprompted review
Reply from eToro
Hello Einar,
We are delighted to hear that you are enjoying your investing experience with our app! Your positive feedback is much appreciated!
Cheers!
Maria
What a pain in the butt trying to open an eToro cash Isa
What a pain in the butt trying to open an eToro cash isa, I mean really, if you live in the UK just don't bother, you'll never work it out!!! Surprised nobodies commented on the complicated nonsense they request. Just not worth the stress of answering questions that have totally no connection with the application. I went elsewhere.
21 April 2026
Unprompted review
Reply from eToro
Hello there,
We are sorry to hear about the challenges you faced while trying to open a cash ISA, and we regret that our application process did not meet your expectations. To provide this service, an eToro account is required.
As a regulated firm, we must conduct a Know Your Client (KYC) verification process for all users. This regulatory requirement helps us understand our clients, determine service suitability, and contributes to global efforts to prevent fraud and money laundering. Consequently, all new users are asked to complete an Economic Profile on our platform to help us identify the most appropriate features for them.
We hope this overview has clarified our procedures and provided further insight into our service offerings. We wish you great success in all your future endeavors.
Kind regards,
Maria
Great platform and excellent support…
Great platform and excellent support from the eToro team. The interface is intuitive, API is great initiative. A special thanks to my account manager, Austin Hang, for the guidance and responsiveness. Highly recommend!
20 April 2026
Reply from eToro
Thank you for your kind words!
Not great really.
Not great really.
Forced to make a deposit in order to verify the account but it won't let me put those funds in an isa and to withdraw the funds it wants to charge a fee.
Customer service no reply after contacting them twice.
They're basically the anti-Nutmeg so far.
Edit: contacted by Christian from Etoro who kindly explained that Moneyfarm are the ones not getting back to me. However the whole association between the 2 is still somewhat misleading and no solution was offered to my funds stuck in etoro with the 5 dollar ransom (a small ransom to be sure except when viewed as a proportion of the funds held)
16 April 2026
Unprompted review
Reply from eToro
Hello Alexander,
We appreciate you sharing your details. Your case has been escalated to the relevant departments, and we are pleased to note that they have already reached out to you.
Should you require additional assistance from our team, you may schedule a consultation directly through the following link:
https://calendly.com/etoro-customer-service.
Warm regards,
Maria
---------------------------------------------------------------------
Hello Alexander,
We value the feedback you provided, and we are sorry to learn of your disappointment. Please be aware that eToro does not require deposits before an account is verified; rather, the decision to fund an account at that stage is left entirely to the client's discretion.
To see the options for adding funds to ISA check out the following link https://help.etoro.com/s/article/How-do-I-add-funds-to-my-ISA?language=en_GB. For more information, we recommend visiting our dedicated ISA resource page: https://www.etoro.com/investing/isa/.
Our withdrawal fee is a flat $5 regardless of the amount withdrawn. You can access detailed information on all the fees that are set on our Fees Page at this link: https://www.etoro.com/trading/fees/.
We apologize for the delay in receiving a response from our Customer Service team. To assist you further and ensure your case is properly escalated, we require additional details to verify your account. We have reached out via Trustpilot to request your username or ticket number; please provide this information at your earliest convenience so we can support you.
Warm regards,
Maria
The overall experience was great
The overall experience was great. Nice hosts, amazing food and beat possible seats to view the match.
13 April 2026
Reply from eToro
Vishwas Parameswaran Iyer, we’re delighted you enjoyed it!
• Overall Good but some regions better
• Overall Good but some regions better
• Would be nice to have Options Trading in Germany
• Lacks some Portfolio export data features. Would be nice to be able to export the current Portfolio state into .csv format for instance
• New Fees are hurting smaller investors -> 1 dollar per Stock Trade is a lot in percentage for smaller positions
• Benefits come and go without official notifications to clients
20 April 2026
Reply from eToro
Hello there!
We truly appreciate you taking the time to outline your experience and share your thoughts with us. While it is great to hear that your overall impression of the platform is positive, we recognize there is room for improvement. We value your input and invite you to share further suggestions through this form: rb.gy/43s4tw.
We also acknowledge your concerns regarding the updated fee structure and its effect on smaller investors. The updated commission on stock trades is essential for the enhancement of our local and global services. That said, you can still invest in our Smart Portfolios without any management fees, and both copy trading and ETFs remain commission-free.
Finally, we understand that changes to benefits can be frustrating without official notification. Please be assured that we treat every service modification with the utmost importance, aiming to give our users as much advance notice as possible in accordance with regulatory mandates. Your perspectives are essential as we work to refine our communication strategies. Should you have more specific feedback to share, we encourage you to contact our support team at https://www.etoro.com/customer-service/. We sincerely value your continued presence in our community.
All the best!
Maria
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