ETQ Amsterdam Reviews 

1,604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, premium materials, and stylish design of the footwear and clothing items that feel truly luxurious. Consumer feedback often highlights the very fast delivery service and incredibly comfortable fit that makes wearing them all day an absolute pleasure. However, some people mentioned difficulties regarding unexpected sizing inconsistencies and frustrating return policies when items do not fit properly. A few reviewers also noted that sending packages back can be quite expensive and experienced communication issues during the exchange process. Others found that certain garments lacked warmth or that initial stiffness required a brief break-in period before becoming comfortable.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent leather quality,... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent materials, meticulous... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently quick and efficient... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Service

Consumers find service to be positive, highlighting quick query responses and helpful support. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Altijd goede ervaringen met ETQ. Uitstekende website, makkelijke checkout, altijd snelle levering en mooie/comfy sneakers. Enige suggestie is om halve maten te overwegen.

Company replied

Rated 4 out of 5 stars

Very good quality products, bought the LT 01 Court Lite, nice style, nice materials, and very nice fitting: it is rare on the market. The only downside is that the laces unravel very badly, very... See more

Company replied

Rated 4 out of 5 stars

I’ve been really impressed with the overall quality of ETQ products. The materials feel premium—solid, durable, and clearly chosen with care. Everything from the stitching to the finish has a refine... See more

Company replied

Rated 4 out of 5 stars

After mutipile change, finally the good size. Products are really good. Logistics good be bit more sharp. I received the box with 45 but the shoe was 47. Nothing to do with the quality. This is perfec... See more

Company replied


Company details

  1. Shoe shop
  2. Ecommerce solution provider

Written by the company

We design wardrobe essentials with a strong silhouette, in tonal colorways. Our style never changes. It evolves. Continuously.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,604)

851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good clothes

Good clothes, good customer service

9 February 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Mike. Great to hear that you are happy with both the clothes and our customer service. That combination is exactly what we strive for every day. We appreciate you taking the time to share your experience.

Groet,
Team ETQ 👟

Rated 1 out of 5 stars

STOLE MY MONEY

They secretly added "order protection" to my order automatically that I did not realise until the order had gone through. I contacted support immediately and was told this is always added to orders and not possible to have refunded. So watch out, I have reported them to my credit card company and UK trading standards.

8 February 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for your review and for the 1 star, Harry. We are sorry to hear that your experience was not satisfactory. Order protection is clearly displayed during the checkout process and forms part of the order overview before payment is completed.

We regret that this has caused frustration and appreciate you sharing your concerns.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Great service love the clothes and…

Great service love the clothes and trainers

1 February 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Tom. Great to hear you love both the clothes and the trainers, and that the service matched your expectations. That combination is exactly what we aim for. We appreciate you sharing your experience.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

The trainers are amazing

The trainers are amazing, I’ve always struggled with size and style but these are perfect plus they came next day!

Amazing, have bought 2 pairs now.

23 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Olly. Great to hear that you finally found the right size and style and that the trainers feel perfect for you. Even better that they arrived the next day and that you have already added a second pair. We really appreciate your enthusiasm.

Groet,
Team ETQ 👟

Rated 1 out of 5 stars

ETQ's proactiveness is a mirage

ETQ are proactive at replying to negative reviews here, appearing to be proactive but in actuality do not progress the topic beyond the public response. I provided all necessary details at ETQ's request when responding to my review 2 weeks ago and have heard nothing since.

22 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for your review and for the 1 star, Martin. We are sorry to hear that your experience was not satisfactory. We take this feedback seriously, especially when it concerns follow up communication after a public response. That is not the experience we aim to provide.

We stand by our intention to handle cases thoroughly and will internally review how this has been handled to ensure our communication is consistent and complete.

Groet,
Team ETQ 👟

Rated 1 out of 5 stars

Impossible to return

Impossible to return: Beware

We have paid for a return label and it does not even work. We attempted to contact ETQ assistance but had not received any correspondence from them.

I am now stuck with an item which is not needed.

1 February 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for taking the time to leave review, Zaid.

We are sorry to hear that returning your order felt difficult. We have checked our system and did not receive any direct contact from you prior to this review, but we have now located your order and confirmed that the return label was correctly created and active. We have sent the return label to you again by email so you can proceed with the return as intended.

If you have any questions or need further assistance, you can reply directly to that email and we will be happy to help.

Take Care,
Team ETQ 👟

Rated 5 out of 5 stars

Quality products and great service

Quality products and great service

2 February 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, RF. Great to hear that you are happy with the quality of our products and our service. We really appreciate you taking the time to share this. Hope to see you again soon.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Great quality sweaters pants and shoes

Great quality sweaters pants and shoes. Pants are very neat and still very comfortable. Will buy again. The return process is a bit opaque though.

20 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Max. Great to hear that you are happy with the quality of the sweaters, pants and shoes, and that the pants feel neat while still being comfortable. Thanks as well for sharing your feedback about the return process, we appreciate you pointing that out and will take it into account. We are glad to hear you would buy again and hope to see you back soon.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

The loafers LS01 Suede and LS02 Suede

The loafers that I bought, 4 pairs of different colors, look premium, they are comfortable to wear and they are light, in the summer the foot breathes in the loafers ☺️ and they completely fit my foot. Thank you for your creation. Sincerely, Anton

15 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Anton. Wonderful to hear that the loafers look premium, feel comfortable and light, and that they breathe well during summer while fitting your foot perfectly. It means a lot that you chose multiple colors and appreciate the design and comfort so much. Thank you for your kind words and trust in ETQ.

Groet,
Team ETQ 👟

Rated 4 out of 5 stars

Very good quality products

Very good quality products, bought the LT 01 Court Lite, nice style, nice materials, and very nice fitting: it is rare on the market.

The only downside is that the laces unravel very badly, very annoying. Bought them in September 2024.

Convinced by the brand I will follow them for a long time I think !

29 January 2025
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the positive review and the 4 stars, Kevin. Great to hear that you are happy with the quality, style, materials and the fit of the LT 01 Court Lite, especially since a good fit can be hard to find. Thanks as well for sharing your feedback about the laces, we appreciate you pointing that out. We are glad to hear you are convinced by the brand and hope to see you with ETQ for a long time to come.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Excellent footwear will buy time and…

Excellent footwear will buy time and time again !

28 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Drew. Great to hear that you are so happy with the footwear and that you would buy again time and time again. We really appreciate your trust and look forward to welcoming you back.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

The quality? ⭐️⭐️⭐️⭐️⭐️

The quality of the shoes I have bought, which in the meantime are about 12 pairs of low tops, is very -very high. They last for several years and than they still look nice. The most recent buy of a pant was again satisfying. Though a button was loose, I got it fixed and I love it: the fit, the fabric and the looks.

16 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Bedankt voor de 5 sterren, Cees. Wat geweldig om te horen dat je inmiddels zo’n uitgebreide ETQ collectie hebt opgebouwd en dat de kwaliteit van onze low tops je al jarenlang blijft bevallen. Fijn ook dat de broek ondanks de losse knoop helemaal naar wens is en dat je tevreden bent over de fit, de stof en de uitstraling. Dank je wel voor je vertrouwen en je loyaliteit, dat waarderen we enorm.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Very good quality

Very good quality, nice fit

24 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars. Great to hear that you are happy with the quality and the fit, that combination is exactly what we aim for. We appreciate you taking the time to share your experience.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

I bought a pair of grey suade sneakers…

I bought a pair of grey suade sneakers 👟 from ETQ for the first time and can’t fault them. Amazing quality, they look great and arrived promptly. Will definitely be back.

24 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Andrew. Great to hear that your first pair of grey suede sneakers made such a strong impression, from the quality and look to the fast delivery. We love knowing they hit the mark on all fronts. Looking forward to welcoming you back.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Fantastic company!

Fantastic company! Brilliant customer service, fast delivery and quality and fit are second to none! Please introduce more colours in your trouser range.

12 December 2025
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Mr alan hunter! Great to hear that you are so happy with the customer service, fast delivery and the quality and fit of our products. We also appreciate your suggestion about adding more colours to the trouser range and will be sure to pass this on to the team. We hope to welcome you back again soon.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

One of the best pair of shoes I own

One of the best pair of shoes I own. Stumbled upon them a few years ago and didn’t know what to expect. Since then got two more! Really happy how they hold on.

22 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Dmitrii Malyshev! Great to hear that the shoes have become some of the best you own and that they have held up so well over time. It is always nice to read that your first experience led to coming back for more. We hope you continue to enjoy them for many years to come.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Fantastic quality and extremely fast…

Fantastic quality and extremely fast delivery service.

12 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Zachary Lewin! Great to hear that you are happy with the quality and that the delivery was extremely fast. That is exactly the experience we aim to deliver. We hope to see you again soon.

Groet,
Team ETQ 👟

Rated 2 out of 5 stars

Item delivered later than expected so…

Item delivered later than expected so didnt get its use for when I needed it. A few days later the item dropped in price. I have emailed twice and tried their contact number several times without any success. As a returning customer, as the product is good, I feel let down by lack of customer service. my order number is #219432, feel free to contact me to fix the current issue I have.

9 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for taking the time to leave a review and for sharing your order number, RomP. We are sorry to hear that your experience was not satisfactory, especially with the delayed delivery and the lack of response afterwards. We understand how disappointing it is when an item arrives later than needed and then drops in price shortly after, particularly as a returning customer.

We would like to investigate this further and help you as best we can. With order number #219432, we can review your case together with our team and look for a suitable solution. Thank you for bringing this to our attention and for your patience while we look into this.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Excellent service an great quality…

Excellent service an great quality shoes ;DS1)

14 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Joseph Shead! Great to hear that you are happy with both the service and the quality of the shoes. That is exactly what we aim to deliver every time. We hope you enjoy wearing them and look forward to welcoming you back.

Groet,
Team ETQ 👟

Rated 5 out of 5 stars

Excellent quality products with a…

Excellent quality products with a minimal aesthetic at reasonable prices. Purchased some white nappa leather sneakers which look and feel premium, as well as some smart bamboo socks for work that are great for any climate but work particularly well in the heat. Highly recommended!

17 January 2026
Unprompted review
ETQ Amsterdam logo

Reply from ETQ Amsterdam

Thank you for the 5 stars, Naweed Darr! Great to hear that you appreciate the minimal aesthetic and feel of the white nappa leather sneakers, and that the bamboo socks work so well for you too. Nice to know the quality and comfort come through across different products. We really appreciate the recommendation and hope to welcome you back again soon.

Groet,
Team ETQ 👟

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