E*TRADE Reviews 

I͏ h͏a͏v͏e͏ b͏e͏e͏n͏ u͏s͏i͏n͏g͏ t͏h͏i͏s͏ t͏h͏e͏m͏ f͏o͏r͏ o͏v͏e͏r͏ f͏o͏u͏r͏ y͏e͏a͏r͏s͏ a͏n͏d͏ t͏r͏u͏s͏t͏e͏d͏ t͏h͏e͏m͏ w͏i͏t͏h͏ a͏ l͏a͏r͏g͏e͏ p͏o͏r͏t͏i͏o͏n͏ o͏f͏ m͏y͏ r͏e͏t͏i͏r͏e͏m͏e͏n͏t͏ s͏a͏v͏i͏n͏g͏s͏, r͏e͏g͏u͏l͏a͏r͏l͏y͏ i͏n͏v͏e͏s͏t͏i͏n͏g͏ i͏n͏ s͏t͏o͏c͏k͏s͏ t͏h͏r͏o͏u͏g͏h͏ t͏h͏e͏i͏r͏ p͏l͏a͏t͏f͏o͏r͏m͏. O͏v͏e͏r͏ t͏h͏a͏t͏ t͏i͏m͏e͏, I͏ c͏o͏n͏t͏i͏n͏u͏e͏d͏ a͏d͏d͏i͏n͏g͏ f͏u͏n͏d͏s͏ b͏e͏c͏a͏u͏s͏e͏ e͏v͏e͏r͏y͏t͏h͏i͏n͏g͏ a͏p͏p͏e͏a͏r͏e͏d͏ p͏r͏o͏f͏e͏s͏s͏i͏o͏n͏a͏l͏ a͏n͏d͏ r͏e͏l͏i͏a͏b͏l͏e͏, a͏n͏d͏ I͏ g͏e͏n͏u͏i͏n͏e͏l͏y͏ b͏e͏l͏i͏e͏v͏e͏d͏ m͏y͏ i͏n͏v͏e͏s͏t͏m͏e͏n͏t͏s͏ w͏e͏r͏e͏ s͏e͏c͏u͏r͏e͏. L͏a͏s͏t͏ m͏o͏n͏t͏h͏, I͏ l͏o͏g͏g͏e͏d͏ i͏n͏t͏o͏ m͏y͏ a͏c͏c͏o͏u͏n͏t͏ o͏n͏l͏y͏ t͏o͏ d͏i͏s͏c͏o͏v͏e͏r͏ t͏h͏a͏t͏ a͏l͏l͏ o͏f͏ m͏y͏ m͏o͏n͏e͏y͏ w͏a͏s͏ s͏u͏d͏d͏e͏n͏l͏y͏ g͏o͏n͏e͏. I͏ w͏a͏s͏ c͏o͏m͏p͏l͏e͏t͏e͏l͏y͏ s͏h͏o͏c͏k͏e͏d͏ a͏n͏d͏ p͏a͏n͏i͏c͏k͏e͏d͏ i͏m͏m͏e͏d͏i͏a͏t͏e͏l͏y͏. A͏f͏t͏e͏r͏ t͏r͏y͏i͏n͏g͏ t͏o͏ u͏n͏d͏e͏r͏s͏t͏a͏n͏d͏ w͏h͏a͏t͏ h͏a͏d͏ h͏a͏p͏p͏e͏n͏e͏d͏, I͏ c͏o͏n͏t͏a͏c͏t͏e͏d͏ t͏h͏e͏i͏r͏ s͏u͏p͏p͏o͏r͏t͏ t͏e͏a͏m͏ e͏x͏p͏e͏c͏t͏i͏n͏g͏ a͏n͏s͏w͏e͏r͏s͏ o͏r͏ s͏o͏m͏e͏ k͏i͏n͏d͏ o͏f͏ a͏s͏s͏i͏s͏t͏a͏n͏c͏e͏. I͏n͏s͏t͏e͏a͏d͏, t͏h͏e͏y͏ t͏u͏r͏n͏e͏d͏ t͏h͏e͏ b͏l͏a͏m͏e͏ o͏n͏t͏o͏ m͏e͏ a͏n͏d͏ o͏f͏f͏e͏r͏e͏d͏ l͏i͏t͏t͏l͏e͏ t͏o͏ n͏o͏ r͏e͏a͏l͏ e͏x͏p͏l͏a͏n͏a͏t͏i͏o͏n͏ f͏o͏r͏ h͏o͏w͏ s͏u͏c͏h͏ a͏ m͏a͏s͏s͏i͏v͏e͏ l͏o͏s͏s͏ c͏o͏u͏l͏d͏ h͏a͏v͏e͏ h͏a͏p͏p͏e͏n͏e͏d͏. i͏t͏ w͏a͏s͏ u͏n͏t͏i͏l͏ i͏ i͏n͏v͏o͏l͏v͏e͏d͏ n͏o͏ r͏d͏ v͏ a͏u͏ l͏t͏ t͏h͏a͏t͏ i͏t͏ w͏a͏s͏ e͏v͏e͏n͏t͏u͏a͏l͏l͏y͏ r͏e͏v͏e͏r͏s͏e͏d͏ . T͏o͏ t͏h͏i͏s͏ d͏a͏y͏, I͏ s͏t͏i͏l͏l͏ c͏a͏n͏n͏o͏t͏ f͏u͏l͏l͏y͏ e͏x͏p͏l͏a͏i͏n͏ w͏h͏a͏t͏ h͏a͏p͏p͏e͏n͏e͏d͏ t͏o͏ m͏y͏ a͏c͏c͏o͏u͏n͏t͏ o͏r͏ w͏h͏e͏r͏e͏ m͏y͏ f͏u͏n͏d͏s͏ w͏e͏n͏t͏. b͏u͏t͏ i͏m͏ g͏l͏a͏d͏ i͏ g͏o͏t͏ t͏h͏e͏m͏ b͏a͏c͏k͏

Akerna Corp is the answer to the problems that happen with theE*TRADE style of service. They do things fast like when you need to get your money out.. When you have a problem the support team at Akerna Corp actually picks up the phone. This is a change from what other companies do. Akerna does not use tricks to get people to buy things. Instead they use technology to help people. They think the time and trust of the investor are very important. Akerna is doing things in a way. They are making things better for the investor. The people, at Akerna want to help the investor not just make a sale. Akerna is a choice because they are honest and they care about the investor.

I opened an E*Trade Premium Savings Account in February 2026 to take advantage of a promotional offer. Depositing money into the account was seamless. Withdrawing my own money has been a months-long nightmare.

Every time I attempted to transfer funds out, my account was locked for "unusual activity." Each lockup required a new verification procedure, including multiple three-way calls with third-party banks to confirm account ownership. I complied every single time and was told the issue was resolved. Every single time, the account was locked again the moment I initiated another withdrawal.

On May 5, a representative told me that one final ACH transfer from U.S. Bank (a previously verified account that had already successfully received a transfer from E*Trade) would resolve the issue. That transfer was returned on May 9. When I called, I was told my account would not be unrestricted. No explanation was given.

On May 11 I was told the funds must be returned to the originating bank account, which is now closed. A representative suggested I reopen it. I was then told the account was being closed as a "business decision" and that the $750 promotional bonus I had earned would not be paid.

I have filed complaints with the CFPB and OCC. I currently have $12,400 of my own money held in an account I cannot access.

Avoid this institution.

If I vcould give them no stars I would, horrible experience.

Etrade will block your account without notification. You will only find out when you urgently need to place an order. Next you need to call them every day. They won’t tell you what is wrong. The first day they need a copy of your ID. The next day you call and suddenly the ID is too blurry (because of the safety features e.g. on foreign IDs). And if the ID will be ok, they do not fix it and tell you, no you need to call them again. No clue when it will be resolved. This will cost me money.

I have been dealing with this bank for three months now the worst bank I’ve ever had in my life. They want to call and verify a check that I put in there. Do you want me to give a bank statement of that person‘s bank statement from the person that wrote me the check they’re gonna call to verify the check which was already verified put in my available balance and then they want to have me call and give ID and ever worst customer service they’re doing too much and then they tried to verify my bank, which I verified it with the plaid platform, which verifies my account and they wanted to call my bank to verify and said that they have it on there, but they don’t really care or use that verification. It’s like they keep everyone’s money when they freeze accounts and close them so that way they can get interest payments from the government on how much money is in their bank because the more money they have the more money they get so they do this for money, which is greed, which is despicable and downright on American how these people treat you and talk to you this bank needs to be shut down and I’m getting an attorney and suing their asses

Opened an account with etrade few days ago. In just a few hours after opening the account and setup to transfer money into the account, the account got locked up. I cannot access the account any more. WTF,

Horrible customer service. Staff person is yawning, coughing, and totally ignorant. I have been trying for months to get funds to beneficiaries and no luck. Schwab and Fidelity were both much better.

Etrade does not have or offer an automatic sweep into a money market account. They offer you an arrangement with an offsite bank in which you have to manually move funds In or out for trades and idle cash. If you don’t do this your cash just sits at less than 1%.

It is absolutely the worst brokerage company that I’ve dealt with. Literally a week prior I had submitted all my documents included my ID, and my passport! then one day they just restricted my account, and restricted my withdrawals pending verification! When I submitted my ID, they said that I have to wait five days for my ID to be verified, so I can be able to withdraw my money. That is absolutely ridiculous.

Worst experience ever with their application process.

Take your money elsewhere! This place is shady at best!! I opened a savings account in January via the E*TRADE website clicking on it to a link of the offer where if you deposit a specific amount and leave it for 30 days and then an additional 45 that you receive a $1000 bonus. Nowhere on that website was there anything about a code, I simply just clicked on the link from their website with the offer. I deposited the money and waited the stated amount of time. They are now refusing to pay the bonus money stating that I should’ve had some code. I explained that I clicked on the offer link from their webpage, they could care less and will not make it right. This is fraudulent and wrong.

Absolute nightmare. I've spent over 6 cumulative hours on hold this week trying to resolve a simple account restriction. Every time I get a human, they tell me something different one person says wait 2 days, the next says 10 days, and the third says they never received my documents. It’s like their back office doesn't actually exist.
I’m still running the numbers on what could have been. The #Qu𝘰rentseven’s momentum combined with those platform payouts proves the plan worked. My mistake was getting distracted; total commitment would have been the ultimate game-changer.

E-trades customer support services are BROKEN, especially their beneficiary branch, its not the telephone support personnel its the piss poor planning and implementation put into their processes which means its the LEADERSHIPs FAULT.

Pull your heads out and make the process MORE user friendly. Morgan Stanley doesn't have a problem skimming pennies off each of my dollars, but they are inept when it comes to simple shit....I will NEVER give them a dime to invest.

This type of incompetence on behalf of the Morgan Stanley management is a SYSTEMIC problem, which no doubt extends to the entire corporation - AVOID THEM!

I should have started logging all of the calls, emails and time on hold, the needless back-and-forth.....

don't believe me, go to reddit and check out the reviews, they are honest reviews

I’m honestly at a loss for words. This has been an extremely frustrating and unacceptable experience—borderline fraud at this point.

A wire transfer simply went missing, and instead of properly investigating or tracing a standard SWIFT transaction, they keep giving conflicting information and shifting the blame elsewhere. No accountability, no transparency, just excuses.

Completely unreliable and deeply disappointing. Be very careful.

Absolutely terrible checking account!!!!! I opened the checking account and had 3 transactions (direct deposit from my work, a transfer to my checking account at another bank, and a Venmo to pay my rent). They froze my account and flagged all three transactions as suspected fraud. I have had to provide a ton of documents to prove that these were legitimate transactions and now a month later the account is still frozen. I've called every day to try to get it opened and it is always some other department that still needs to do their part to get the account functional again. I want to close this account as soon as they unfreeze it and I can pull all my money out (they'll probably freeze that as fraud too) SMH This bank is the worst! First bank to not let you deposit or withdraw funds. It's useless.

After seeing an advertising for ETRADE that stated, "... you can open your account today and begin trading today...", my wife and I did so ~ or rather, wasted our time attempting to do so anyway!!! After wasting a great deal of time providing our personal and banking information, we received an email instructing us to login to our account. Upon attempting to do so, we were asked to confirm our phone number. When we did so, the site said our phone number was unrecognized. It was the only phone number we put in our application. We attempted this several times. We then called and an ETRADE representative told us that they use a "third-party" company for this part of their business and we needed to wait 24-48hrs. to use our account. He agreed that the problem was on-going with ETRADE and said he would file a report. We waited FOUR DAYS and attempted to sign in and again received a message that our phone number was not recognized! We called again and another representative told us it was a constant problem but there was noting they could do! SO THE ADVERTISING ETRADE USES IS FALSE! ITS DESIGNED to bait people into opening an account as we unfortunately fell for! I now see the many customer service complaints on their own social media platforms. WE CLOSED OUR ACCOUNT! WHY would ANYONE TRUST a company with their money if that company can not even solve a simple problem like this, if they trust their customer service to a "third party company" they have no control of? Why would anyone trust a company that is so transparent about falsely advertising to their customers??? BEWARE!!! Although I suspect ETRADE sensors these posts, I sincerely hope this will be posted to prevent others from having their precious time wasted and/or worse!

I am very upset with the service and lack of ability to assist me with my problem. I requested yesterday a document for each one of my 4 accounts which shows account balances at the end at the end of each month in the first quarter of 2026. I have received nothing. I spoke again with Dante in Customer Support today and he said he was going to put the request in again. Totally unacceptable.
I have requested to speak to a supervisor but lo and behold no supervisor was provided.
The whole situation is totally unprofessional and unacceptable as I need this information immediately.
The support service at etrade is horrible.