EuroDNS Reviews 

316
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the intuitive website design, noting that managing domains, navigating the online control panel, and executing bulk updates is straightforward and highly efficient. Many consumers also appreciate the quick setup process and reliable assistance provided by support agents during various technical configurations. However, some customers also noted frustrating experiences regarding slow response times, unhelpful customer service interactions, and difficulties reaching representatives when needed. People frequently mentioned persistent troubles with account verification, complex login procedures, and unexpected domain restrictions that caused major disruptions to their online operations.

What people talk about most

Website

People report ambiguous experiences with website features, as some consumers found the platform clean,... See more

Customer service

Consumers find customer service to be mixed, as while some reviewers reported unprofessional behavior,... See more

Service

Customers consistently note ambiguous experiences with service quality, as some reviewers praise fast... See more

User experience

Users describe ambiguous interactions with user experience, as consumers find the platform clean, intuitive,... See more

Response time

Customers had mixed experiences with response time, as some reviewers appreciated rapid assistance and quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice t... See more

Company replied

Rated 5 out of 5 stars

Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS m... See more

Company replied


Company details

  1. DNS Provider
  2. Business-to-Business service
  3. Ecommerce solution provider
  4. Email service provider
  5. Web hosting company

Written by the company

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Contact info

3.2

Average

TrustScore 3 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(316)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Most of the ladies are very helpful but…

Most of the ladies are very helpful but the Gentlemen can work on their patience skills. There are many people out there who are not as tech-savy, so more patience will help customers get what they need quicker instead of being irate. But over all experience with the support team of EuroDNS has always been a breeze.

20 February 2022
Unprompted review
Rated 4 out of 5 stars

Improving

Gradually the online customer support is improving, beyond simple email during office hours. They appear to now offer online chat out of hours. Which is of course, necessary and most welcome.

1 December 2021
Unprompted review
Rated 1 out of 5 stars

Disappointed. DNSSEC still UNSIGNED

Disappointed. Even though there is a DNSSEC facility, in fact it is checked on whois or on DNS Lookup site if the DNSSEC status is still UNSIGNED and no DS Record is found

17 November 2021
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Benny, we apologize for the inconvenience. If you're open to sharing more details, we'd like to understand the situation better and address any concerns you may have. Please feel free to reach out to us directly at support@eurodns.com.
Best regards.

Rated 5 out of 5 stars

Loved it

Loved it. Straight forward. Simplicity, clarity and ease of use. I enjoyed using it. Whois doesn’t seem to recognize my .fr domain name purchase though.

14 November 2021
Unprompted review
Rated 5 out of 5 stars

Very easy to set

Very easy to set. I first transferred an existing account to EuroDNS. It went well. I also created a new domain, also with EuroDNS. I recently purchased a new email address. So far so good, even for someone with little computer skills.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

Easy access and renewal

Easy access and renewal. 2FA is possible which is appreciated.
The logout via the settings is not plausible, I think that it belongs to the user (ID...).
The translation into German is well done.

28 October 2021
Unprompted review
Rated 3 out of 5 stars

reactivation high cost

I was not able to pay on time to renew my domain so I had to pay twice to renew and reactivate. as an old loyal customer I expect no penalty for late renewal.
May be it was better to have the domain expired then I was able to re-register and activate at half price

6 October 2021
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Mohammad, we understand your frustration with the reactivation costs. Standard procedures for expired domains often incur additional fees. Thank you, your opinion is valuable to us.

Rated 3 out of 5 stars

Excellent service

Excellent service, search and management. The shopping cart to manage the buying itself is most USERUNFRIENDLY not allowing for proper evaluation and de-selection. Go back to the earlier cart.

18 July 2021
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Jorge, thank you for your reply. We appreciate your feedback and will take it into consideration as we strive to improve our service. If you have any further suggestions or concerns, please don't hesitate to let us know.

Rated 1 out of 5 stars

Avoid it at any costs!

They got paid for a domain i ordered, then went ahead and not delivered the ordered domain name and they didn't even bother explaining why they canceled the order.
The domain name they pretended to sell was not even theirs to begin with.
So do yourselves a favor and stay away as far as you could

30 June 2021
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Youssef, we apologize for the inconvenience and frustration caused by this experience. Ensuring transparency and integrity in our domain services is paramount, and we regret that we fell short in this instance. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards.

Rated 1 out of 5 stars

They have no idea what is going on

They have no idea what is going on, they will keep on chasing payment when they already have my card details and even when I made the payment on their website I kept on receiving reminders. Very unorganised I am surprised they are still in business.

30 June 2021
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Nateverlal, we apologize for any inconvenience caused by the payment process. Rest assured, we're actively working to streamline our procedures to ensure smoother transactions in the future. Thank you for your feedback, which helps us improve our services.

Rated 1 out of 5 stars

My experience with them is near to a…

My experience with them is near to a scam plan.
They renew my bill for one more year prior to the due date, and against my preferences opted out for autpmatic renewal.

Very disapointing.

14 June 2021
Unprompted review
EuroDNS logo

Reply from EuroDNS

Dear Dredi Concoort - We have been unable to locate your account in our system. If you contact support@eurodns.com and mention Trustpilot, someone will investigate. On a general note, we alert people before any service renews and the email includes the date we will renew. Depending on the service, we sometimes renew before the anniversary as some TLDs need more time to renew than others. Without having more specifics of your case it's impossible to answer with more precision.

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