Europ Assistance España Reviews 

you will need to write to the Spanish ombudsman ( use google translate to write it in Spanish-its simple to use)

if you get chance write your story as a journalist and send to Ryanair media ( they say only journalist can use this email post-so be the journalist of your story-also copy in your auto reply from address below

servicedeskdotdgsatminecodotes

please note my written use of dot and at-you use the symbols of course

email address are not allowed to be used on here

love to know how you get on
petermcparlinatyahoodotcom

the whole thing can be done in five minutes-and its worth-lets face it your journey in your claim has been hard so far

now is the last lap- easy and down hill

Lousy on the phone, took three attempts to log breakdown. Received text an hour later to say pickup would be there at a certain time 15 mins later than the text. 20 minutes later, the local agent phone to find out where I am and where I'm gping - and has definitely not set off on the 45 minute trip time.

Very bad service, denied our claim due to not getting in touch with them within 24 hours when my grandson was sent to hospital during our holiday. Its ridiculous if somebody is really ill the last thing on your mind is calling somewhere other than the Dr.

Is it possible to make a review without giving a star? There should be that option because they should not have one. The worst insurance company I have been dealing with. And I can not understand that they are used by SAS!! That must be very bad for SAS to be connected with such a company. Normally I am to lazy for giving review. But this time I just must varn people out there. Not use them! Bad! Really bad!

They do not deserve even one star.
They have refused to reimburse trip cancellation due to urgent surgery. This is an absolute scan. Such a pity I didn't see the rating of this fraudulent company

They will do anything to avoid paying. First of all, if smth happens to you( you get hit by a car, you have a heart attack) you have to call them FIRST. Only if they agree, then you can be seen by a doctor. Thats not just a bad joke, is their policy. They are not easy to be reached by phone, of course. Just save your money, don't get involved with them

Don't buy this scam, read well "SMALL PRINT".

One star is one too many. The insurance claim was failed according to the procedure described in the insurance policy. After 2 months waiting I am supposed to submit additional documents, which are not mentioned in the policy. Very rude staff in the call center. Stay away!!!!!

This is the worst insurance company I've ever came across. We paid for the insurance when booking the flights in case we couldn't flight the days we booked them and had been advise by Ryanair that with a no show letter and receipt of the flights will be enough to get the refund. After a month and a half still waiting for someone at Europ Assistance to review the claim. It's frustrating because there is no way you can talk to a customer service operator or anything like that to explain the situation they just have a voicemail answering the phone and referring you to their website. I will search further advise on this case at it seems like a fraudulent situation.

The company they use at Center Parcs for their travel insurance (Europ Assistance) is a joke, just google them for a review. Please don't buy any of their insurances. We bought the Multi risk thinking it would cover everything, including accidents and trip interruption). My daughter had an accident over our holidays. Fell down and broke her wrist, just 1 day and a half after the beginning of our 8 day trip. All expenses were paid. We decided to return home early since she couldn't go swimming, pony riding or go to the playground at a recreation center in France (Center Parcs) due to her cast that she had to keep for 3 weeks. We were sure this was covered under their policy (very false policy) they came back to us with a denied claim. this is what is ridiculous about their policy claims: "Interruption d’activités In the event of an accident you are refunded in proportion to the unused days. Interruption de séjour If you need to curtail your stay, you are refunded for the unused days" this could not be more false. Please beware of this company, they are just taking your hard earned money!!!! Moreover, in order to file a claim, it was a COMPLETE nightmare!!! I called 4 different countries in Europe to find out how to file a claim. NOBODY could give me the right information. It took me over 2 months to file a claim in the right place (because I just kept getting the wrong information) just to be denied later. This company needs to be evaluated by some kind of business bureau in Europe. They are scamming people!!!!

My personal experience is ludicrous. My items had been stolen and they denied reimbursement stating the reason *left unattended in a public place. It was stolen and I was shocked to see how they operate, avoid by any means

absolutely unreliable and unhelpful. had to tackle absurd customer service just to claim back the car rental that was attached to the flight reservation, and after receiving replies from them in spanish (literally) and several email chains only then managed to get claim. just the absolute worst.

Hassle for nothing
if there was a zero, I would give them a zero.
It's all a very unnecessary hassle. For nothing. They are not reliable and they refuse to pay. I have been waiting since November last year.
I had to go to a hospital in Colombia, i did everything they asked me: call them beforehand to get a case number, got confirmation documents from my home insurance provider, then provided all documents via email and also send them by post - and still nothing. I have not heard from them and when I call i am rudely transferred around.
Also, it is not sufficient to send scans, for some reason, they need papers, even if the documents are not originals but copies.
It's just...bad and annoying.
Go with a different insurance, avoid Europ Assistance or Chapka.

Worst Company ever. I had to cancel a trip because I got pregnant. I have the certificate of the hospital and the paper of the rent apartment that got cancelled. I am discussing with the insurance since January and they don´t want give me the money back without giving me any reason. I hope they will loose all their customer!!

This a terrible company. In my view they shouldn't be allowed to trade. They are an insurance company of the old school. They look for any and every possible way to find an excuse not to pay. They demanded documentation in support of our claim which they must have known was going to be impossible to obtain. Don't touch them. You will be wasting your money.

Waited in total 4 Months for my refund. No answers via mail that requests were received. Bad customer service with sentences like "please read your contract, that is not a service" and so on. If you can avoid them: do so!

I bought travel insurance for a trip to North America on IcelandAir and my partner had to cancel a day before leaving due to an illness in the family. No chance to get reimbursed without a Doctors certificate, cancellation certificate from the vendor, no show certificate from the airline... Even though I called the airline directly and cancelled the flight with them ahead of time its not good enough. Immoral and bad service. Do not give these crooks any of your money!

Can't even reproduce the information given in the form correctly into the proof of insurance, 2 days of waiting for an answer to a simple request to modify said errors on their end, not asking for a refund or anything, just that they correct the error made on the proof of insurance. I sent a couple of emails and even made a request through the contact form. 2 full open days without an answer for such a simple task goes to show that if i indeed needed an urgent matter to be solved noone would be there to answer in due time.
I had the Europ Assistance for a while never had an issue with them and on top of it on their site i could correct their mistake myself through my account but this schengen Europ assistance subsidiary is really horribly managed and poorly made makes a very bad name for Europ assistance main house. The only purpose schengen europ assistance serves is to have the paper of proof of insurance for visa requirements and even that can't be accomplished if they make a mistake in said proof which makes it void for visa services on top of void in terms of insurance eventhough on that part given the general reviews not like it would make any difference since they do not seem to insure much anyways.
Very poor customer service, definetly wouldn't recommend to anyone.

This is a fake company Don't waist your time and your money with those people you never going to get refund for your money or get better service