European Watch Company Reviews 

143
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for their remarkable product knowledge and professionalism during every single interaction. Buyers consistently appreciate the seamless online purchasing process, noting that communication from the team is remarkably fast and transparent. Some people also felt that receiving very fair trade-in values made the entire exchange exceptionally smooth and satisfying. Collectors mention that luxury timepieces consistently arrive accurately described, beautifully packaged, and completely matching their high expectations. Enthusiasts note that working closely with dedicated representatives creates a trustworthy, respectful, and deeply rewarding environment overall.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that timepieces frequently arrive in... See more

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Service

People report overwhelmingly positive experiences with service, highlighting a complete lack of pressuring... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional support and helpfulness.... See more

User experience

Consumers find user experience to be fantastic, smooth, and remarkably easy from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I EWC experience is first rate. I do recommend you contact your FedEx account rep as the delivery as promised on or before 1:30 pm did not arrive until after 5pm. I assume you are a fairly high vo... See more

Rated 5 out of 5 stars

I only deal w/ EWC. My experience has always been first class all around: professional, courteous, highly responsive, fair. I've dealt w/ Joshua in the past and Zack. In this case - I reached out to Z... See more

Rated 5 out of 5 stars

I am a repeat customer of European Watches, as always, the quality of their watches and selection is outstanding. The delivery is perfect and the level of knowledge and respect towards the customer... See more

Rated 5 out of 5 stars

I enjoyed working with European Watch Company to obtain a very lovely Everose Daytona. Zach G. was flexible on the pricing and helpful in working with me on pulling together the financing. He also... See more


Company details

  1. Watch shop
  2. Jewelry and Watch Insurance Company

Written by the company

Founded in 1993 and headquartered in Boston's historic Back Bay on Newbury Street, European Watch Company is one of America's leading full-service retailers of fine timepieces. We buy, sell, and trade fine watches, specializing in pre-owned and vintage pieces from the world's most respected manufacturers, including Patek Philippe, Rolex, F.P Journe, A. Lange & Söhne, Audemars Piguet, Vacheron Constantin, Jaeger-LeCoultre, Omega, Cartier, IWC, and many more. Whether you are looking to acquire your first luxury watch, add to an established collection, or sell or trade in a timepiece, our specialists are here to guide. Integrity is at the heart of everything we do. We don't think of ourselves as simply selling watches; we build lasting relationships and treat every customer as we would a dear friend. Our flagship showroom houses a full in-house restoration and repair department, where each timepiece is meticulously tested, serviced, and, when appropriate, sympathetically restored before sale. Every watch we offer is prepared for immediate overnight shipment and backed by a one-year warranty. For more than three decades, we have had the privilege of helping thousands of customers find the right watch and build meaningful collections, and we remain committed to earning your trust with every interaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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1-star

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4.9

All reviews

(143)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had the best experience buying from…

I had the best experience buying from European Watch Company, and Zachary G was great to work with.

Responsive, accommodating, and very knowledgable. The watch arrived fast and in perfect condition.

My only regret is not being able to purchase the watch in person and experience European Watch Company firsthand. Even remotely, the process was smooth from start to finish. I’d definitely recommend Zachary and the team if you’re looking to buy a watch.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable Service

The service was impeccable: overnight shipping, excellent communication throughout, and exemplary professionalism from start to finish.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

WOW1

The most straightforward, pleasant, and positive watch buying experience I have ever had.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Highest Recommendation

I’ve now worked with Michael multiple times on acquiring new timepieces and each time the watch has been even better than advertised. Trade in offers are also extremely fair. This is a great company to do business with!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience

I had an outstanding experience purchasing a watch from European Watch Company. From start to finish, the customer service was exceptional—everyone I worked with was knowledgeable, responsive, and genuinely helpful throughout the process.

On top of that, they offered a great price, making the entire purchase an even better value. The transaction was smooth, communication was excellent, and the watch arrived exactly as described.

I highly recommend European Watch Company to anyone looking for a luxury timepiece. I'll definitely be a returning customer!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Tony was absolutely awesome to work…

Tony was absolutely awesome to work with as always. This makes number three! The 16570 Explorer II was the first, followed by 214270 MK2 EXP I and now, a 116660 D-Blue dial! Thanks again for a flawless experience Tony! He is definitely my go-to guy from my go-to place. EWC is just the best!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick to respond to my questions…

Quick to respond to my questions regarding the watch I was looking at buying. After a few messages back and forth I purchased the watch. They shipped the watch to make sure it was delivered on the exact day I requested the watch to be delivered as I was traveling when I bought the watch. Will do business again.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Amy Reddy is ready to help

Amy Reddy is the poster child for integrity. She is honest and a top professional which also includes after sale assistance. It never isn't a treat to spend the rent money on another watch.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Another Exemplary Experience with EWC

Taking a moment to share another absolutely exemplary experience adding a very special watch to my collection through Zack and EWC. I have so much continuing appreciation for the level of enthusiasm, trust, and service.

Every step of the process, from initial inquiry to delivery, was so attentive, well supported, transparent, stress-free, and secure. Zack went above and beyond, keeping an eye out for a rare watch to mark a special occasion, taking care of every detail along the way to make the process as easy and comfortable for me as possible.

EWC is the best of the best. I
massively appreciate all of their scholarship and I have learned so much browsing the curated offerings and enjoying their content over the years. The specialists have such a vast, broad ranging blend of passion and knowledge. The level of enthusiasm, taste, and range of watches is truly astonishing.

I have been active in the watch community for over a decade and EWC service is truly world class. I’ve added a diverse range of my most favorite watches through the team at EWC. Experiences with sales, trades, and support/advocacy for servicing have also always been unparalleled.

I would never consider purchasing watches of this caliber from anyone other than EWC. I will certainly be back for more and cannot recommend them highly enough.

EWC continues to be a core contributor to my enthusiasm for watches and an extraordinary resource for the watch community at large. 

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Trust European Watch

European Watch is a group you can trust, collectors that want to assure you have the best buying experience and that ultimately it is a win/win, appreciate the quick follow-up and the consistent effort to make sure the customer is satisfied. I have literally had dozens of interactions and never been disappointed, thank you EW!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Christopher Ong

Ms. Ashley coordinated everything. She booked the Fedex from Philippines to USA. When it arrived at their store, in a matter of hours, it was already repairs.

When it was repaired. I gave just gave Ms. Ashley the return address. When i checked my email it was already shipped out! Talk about Class Service whoever you are.

From pick up, repair to delivery, it only took from June 25 to July 9. Really Class all the way.

My Audemars Piguet QP skeletonized watch was good as new.

When they say they will handle everything, they did.

When they say we will honor the warranty, they did.

Going back and forth of shipping! I did not paid anything!

Would you expect that to happen?!

Talk about customer service!

Class all the way.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

DON’T PURCHASE YOUR WATCH ANYWHERE ELSE

Easy to work with. I made a mistake and my salesperson was kind enough not to simply say the watch is working as designed.

If you want to work with a real professional I encourage you to ask for Philip Decicco. Incredible product knowledge and a straight shooter.

6 July 2026
Unprompted review

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