Europesure Travel Insurance Reviews 

587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very simple to navigate, making it fast and straightforward to arrange travel insurance online. Consumers also appreciate the very competitive prices and the clear, easy-to-understand policy choices designed to suit different destinations and personal needs. However, some reviewers were not happy with the claims process, noting unexpected rejections or difficulties when trying to get reimbursed for travel disruptions. Some people also mentioned that handling claims is often outsourced to external groups, which can make the overall reimbursement procedure quite frustrating.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and exemplary support.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Claim

People report ambiguous experiences with claim, as many consumers note they have not actually had to file any... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and competitive rates.... See more

Website

Reviewers highlight positive aspects of the website, describing it as informative, very easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the easy to understand comparison charts when choosing between bronze, silver, platinum etc. The communication before policy expiry is good. And so far, there have not been big changes in the... See more

Company replied

Rated 5 out of 5 stars

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product coveri... See more

Rated 5 out of 5 stars

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peac... See more

Rated 5 out of 5 stars

I had to cancel my trip because of illness and file claim to reimburse not refunded amount for tickets and hotel. I was surprised how easy process was and it took less than a month to receive compensa... See more

Company replied


Company details

  1. #122 of 176 best companies in Insurance broker
  2. #19 of 27 best companies in Health insurance agency
  3. #2 of 2 best companies in Student Insurance Company
  4. #36 of 66 best companies in Travel Insurance Company

Written by the company

Europesure offers Annual Multi Trip and Single Trip travel insurance to expats and local nationals based in the EU, the rest of the EEA, UK, Gibraltar and Monaco aged up to age 79. Standard covers include Medical Expenses, Cancellation and Baggage. A number of optional covers complement the standard travel insurance benefits available with three levels of cover . Options include COVID-19, Winter Sports, Golf, Business, Terrorism Disruption, Gadgets, Weddings and Car Hire Excess. The policies are underwritten at Lloyd's and Lloyd's Insurance Company. All quotes and purchases are made online with a debit of credit card with instant email policy issue.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(587)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

We needed extra health insurance for a trip to Morocco. My Insurance agent found this and we thought it was great value for money. Thankfully we did not need to claim on it so I cannot comment on that side of things.

30 April 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Renewal Was Efficiently Handled

My renewal was efficiently handled and the documentation was quickly received.

6 August 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

That you are liked sort of cared for in such a potential incident occurring to you or a loved family member

Ease of purchasing the insurance and what it would cover in the eventuality of an emergency or medical situation arising to you whilst travelling.

1 July 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and we are very pleased that you felt more comfortable having 24 hour medical support. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very easy to apply

Very easy to apply. Clearly presented for all options

23 July 2025
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Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

The process was very simple and quick…

The process was very simple and quick and everything was sorted out without hassle.

19 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

The online process was clear and…

The online process was clear and streamlined. Fortunately, my trip went well and I did not need to file any claim.

13 June 2025
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Reply from Europesure Travel Insurance

Thank you for your very kind review and we are pleased to hear your trip went well . We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

All was so easy

All was so easy, and instructions very well given

10 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Forgetful …

Apart from forgetting we bought it and send reminders, Great.

3 July 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 4 out of 5 stars

The site was easy to find and easy to…

The site was easy to find and easy to use. There was no problem with signing up.

26 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very simple procedure to renew my…

Very simple procedure to renew my insurance. All details explained in an easy to understand way and no hidden charges

26 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

I recently purchased Europesure Travel…

I recently purchased Europesure Travel Insurance for my trip, and I was genuinely impressed by the level of service and support I received.
What Made My Experience Great:
Clear Communication: Everything—from policy coverage to the claims process—was explained clearly and without confusing jargon.
Responsive Customer Service: I had a few questions before traveling and their team responded quickly, patiently, and with real care.
Hassle-Free Claims: When I needed to make a claim, it wasn’t the stressful ordeal I feared. The process was straightforward, and I got my reimbursement faster than expected.
Comprehensive Coverage: The policy included all the essentials—medical, trip cancellation, lost luggage—and even some extras I hadn’t considered.
What This Company Is Doing Well
User-Friendly Website and App: Managing my policy and uploading documents was refreshingly easy.
Transparency and Fairness: No sneaky exclusions or fine print surprises. What they promised is what they delivered.
Empowering Travellers: I felt protected and informed, which let me focus on enjoying my trip instead of worrying "what if?"
A Constructive Note:
If there's one area for improvement, it might be expanding their coverage options for adventure activities—many travelers (myself included!) would love that added peace of mind.

30 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and for the time and effort you have put into it - this really means a lot to us. We have passed this review to the relevant people who you dealt with and they wished me to thank you for your kind comments. With regard to your last suggestion, this is actually a project we are currently working on to increase the activity list going forward. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

It was an easy solution.

It was easy. cost effective and includes winter sports.

25 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

A proper insurance

A proper insurance, gives peace of mind

17 May 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy process

7 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

A little different from most companies.

I’ve not made a claim with this company but I love that they are very sensible about pre existing conditions. There’s no need to list anything that you’ve ever been to the doctors with, and that some conditions where there has been no change for over five years, drop of the pre existing list. This is the way it should be done, so full marks for that.

5 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and your positive reaction to the pre-existing condition clause. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

renewal of policy

The experience was made great by quickness and easiness of the renewal

5 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

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