Eurostar Reviews 

The single most hostile customer service tactics I have ever encountered - from automatically ending the call after referring me to the FAQ (thanks, I never thought of that myself!!) to cancelling last-minute and refusing to start us out on another station (Brussels instead of Amsterdam) because "it's like a plane ticket sir". ITS NOT A PLANE TICKET THOUGH, IS IT? THE DAMN TRAIN ISN'T FLYING NOW, IS IT??

As the title says: I'm honestly convinced this company is run as a strwaman-type of controlled opposion by the airline companies. If there ever was a more dishonest rail company, i've not yet discovered them.

Without notice our connecting train to London was cancelled from Brussels on 28/06/26
No explanation, unable to book another train as only first class available at £325 per head.
Diabolical service , we had to make our own way to Calais then Ferry the following day. Issues happen but this company just leaves you high and dry when they do ,

Trip London to zurich
I can recommend using eurostar for following people:
1. People afraid to fly
2. People with medical conditions and shoild avoid to fly if possible.
3. People that really really really dont want to fly because of the environment.

What you should expect from this trainride:
1.Same security procedures as if you would fly. (Paris-London/ London -paris)
2. Same waitingtimes als if you would fly.(Long security and border check)
3. A much longer traveltime. (By plane less than 2hours, by train it was 6.5 hours traveltime 1.5 hours because of bad connection and swich of trainstations.
4. Higher ticket prices (ca 3x times more)
5. Need of a separate ticket in paris. Because the eurostar arrives/ departes in another trainstation than the tgv lyria.
Please keep in mind that the anoyances stop after boarding the train paris to zurich.
The overall tgv lyria experience was nice but they announced the gate really late which led to a 10min delay. Due to long wait in basel it was on time in zurich.

Horrible experience.
Trains cancelled three days in a row, and they are not offering alternative solutions to reach our destination. We are effectively stranded for multiple days.

Travel frequently. Train cancelled about 50% of the time. Cancelled so often you think their refund system would be top notch. No it doesn’t even work

The train is more than half hour delay, with no cooling or space accommodation for incoming passengers. We were all cramped. With heat and no room.

I am a very experienced Eurostar traveler. Because I live in Paris but have family in The Netherlands I take the Eurostar train often. It’s a lot quicker than the bus. But I have noticed it is almost gambling. You never really know if your train is going at all or if it is going to be on time when it does go. I would say there is a solid 50% chance something will go wrong on your trip! I have taken it many times (and maybe this is just my luck) but I’ve had a lot of troubles. I still give it a two star because when everything goes well it is very nice and fast! But again you’re gambling.

I would give them ZERO stars if I could because they have ZERO customer service. Train canceled 140 min before departure. No trains available in my booking class for the NEXT TWO DAYS. I should just not present at my scientific congress at all then? I had to rebook a Eurostar Plus upgrade ticket to be able to travel the next day. All at my own cost of course. Eurostar cancels trains at will and you pay. They should just go out of business! Europe should fine them for treating customers with no regard. UPDATE: The morning train I took the next day is now racking up delays due to a power cut. This turns out to be a journal from hell to get across the canal! Do better Eurostar!!!!

Simply a shame. Train hour is pushed back again and again without even showing on the app. The train station gives informations in a language you don't know. Eurostar company just lets you die in another country for all they care. This should be illegal but they're a product of capitalism so a joke anyway. Train companies should be controlled by nations, not incompetents.

The train broke down again. (This is the third time this has happened to me now) And like before we got stuck in delay after delay. Nothing is communicated well, nothing is arranged for a direct replacement. Now we are still stuck in some train, hoping we get home in the next 3 hours. We already have a delay of atleast 5 hours and are still not sure how long it will take.

Koln to Brussels .... Now I know it's unusually hot but sitting here waiting at a station, and waiting, and waiting to move on I thought I would take a break from my seat and have an early lunch break. Upon reaching the catering car I asked what they had to eat? Of course seasoned travellers are now I suspect laughing but the pleasant chap pointed to a cardboard box on the counter, the said box revealed a few unpleasant looking " snacks" so I beat a hasty retreat to my seat, still stationary at this station, school report says ... Can do a great deal better. Also why is that the guard making announcements doesn't understand that the vast majority of the passengers can't actually hear what they are saying 🤷

We totally get the extreme weather, but in waiting for our train at Gare du Nord Paris in 40 degrees, there was no complimentary water , and no detailed explanation for our delay. We could not understand why Eurostar staff were blocking passengers from entering the train early in order to clean it ??
There were families with young children- elderly people etc. Who gives a crap about a clean train when you are standing in a 40 degree station?? The whole of Europe knew this weather was coming. Why can’t Eurostar put client comfort and communication first?? Plus as I write this we have finally boarded, but hey! zero A/C on board as we are sitting in our seats. Basically you need to up your staff training game, because no one gives a damn. One star is really generous, as far as we are concerned

Absolutely disgusted with them right now. This is the second time our train was cancelled last minute.

Feel free to rebook for the same train 45 min later than your original booking was but that will be an extra £179 per person

Customer service is yet again not available whatsoever. And getting the money back for the journey is taking 28 days

Poor communication, poor signage, lack of staff and general all round mess. One is enough.

Eurostar: once an innovative high-speed rail service, now just another uncomfortable, run-down train where you can hear every bearing rattling beneath you—and the Wi-Fi doesn't even work properly. But then, that's the UK for you these days

The terminal at St Pancras is not equipped to facilitate a 90 pre boarding wait. No seating available and very crowded. On arrival in Paris we received a message to say our return journey had been cancelled with a link to rebook. No availability for 3 days. We tried to get through to customer service which is impossible and then had to book flights back to Uk at a cost of 1.5k double the price of our train tickets. I raised a complaint and got a generic response which said they are checking if I am eligible for a refund. The whole experience was extremely stressful, costly and ruined what was supposed to be a special weekend for our family. I will never travel with this company again they do not care about their customers

Time: 17:14, 24 June 2026.

Currently stuck in Lille while engineers work on a faulty battery. The train already left Gare du Nord with a delay of around 30 minutes. The external temperature in Paris was 38°C, and it was definitely above 30°C even in the waiting area. Air conditioning has existed for decades—are they really just trying to save money?

To make matters worse, the A/C on the train is also very poor and keeps shutting down. The train is packed, so you can imagine how uncomfortable it feels.

Is this really worth £410? Will Eurostar refund passengers?

As a mum to a non‑verbal autistic child, I cannot thank Eurostar enough for the incredible support we received on our journey. The staff were understanding, patient, and clearly autism‑trained throughout, which made such a difference to our travel experience.

A special thank you to the passport control team from Lille to London who immediately recognised how difficult queuing can be for my son and kindly allowed us to come forward. That level of empathy and awareness meant the world to us.

From start to finish, the support was outstanding. Thank you so much for making our journey smoother, calmer, and genuinely accessible. Your understanding and compassion did not go unnoticed.

Eurostar used to have a very responsive customer team but these days they have the usual useless chatbot, emails that dont get answered (or not for months) and a phone line that often doesn't work. I had a problem with a booking that emerged 20 minutes after I'd made it. It could have been dealt with on the day, but for several days I got a message saying 'there's a technical problem, call back in a few minutes.' By the time I managed to speak to someone (4 days later) it was too late for the problem to be resolved.

Karen was very good at communicating and I was able to book my tickets easily