Eurostar Reviews 

Flying is better.

Traveled London to Amsterdam twice this year. The return to London was cancelled on 1 trip and delayed on the other. At least when you take off with a plane you’re on your way. The Eurostar you still have to pray nothing happens on your journey that can create delays or cancellation. Really it’s not worth it.

To anyone thinking to take a Eurostar train… don’t do it, I would rather die then to take another trip with Eurostar ever again (not lying). Basically to sum it all up; the checking-in, security and boarding are horrible crowded experiences, the train is not even in the slightest comfort, the pace the train goes is at the speed of a snail and the space is dogshit.

I had excellent contact with Joe and Marek who resolved a name change issue after 7 days expired. They acted with kindness and grace. Eurostar needs to promote them!

Horrible customer service. If you have a choice, get a plane instead of using the Eurostar which is built on scummy business tactics. Got allocated a time that we asked for and booked another train based on what we requested. They’ve think shifted us to a cheaper time to save themselves money 2 weeks before. The original train is still available but they said it would be £224 to chance back to our time. The app shows the original time we booked was cheaper but they’re trying to squeeze us for more. Scumbags!

Service was very poor. We travelled from Paris to London Saint Pancras with 2 bikes and side bags. You are not allowed to take it as carry on. The security in Gare du nord is a joke and they almost confiscated my tools to repair the bikes. Arriving in Saint Pancras, You have to carry bike and bags in 1 round and you are not allowed to assemble it in the collection point. If like us, you have some luggage with your bike don’t do it. . Too expensive and poor service. My advice rent a bike in the uk or travel by boat.

St Pancras departure lounge has far too few seats, and just a single water fountain (which was out of order) - convenient when your tenants are selling expensive bottled water. Also the three tunnels (London, Kent and Chunnel) have zero WiFi or mobile signal (contrast with Japan and Switzerland). WiFi is generally rubbish.

The speed, friendliness, understanding and caring attitude of your staff

I am a frequent traveller with Eurostar, black card,
The situation is getting worse
Absurd prices
frequent delay
19th century wifi
but he worse is that the staff has now the pleasure to say no, and it's new. For a couple of weeks now they make sure to add frustration to the travel. They have probably received instructions.
Anyway, hopefully the incoming competition will push them to focus on client satisfaction.

Travel multiple times a year, I always select save Advanced Passenger Information for me and my family on my Eurostar account but it makes me complete it every single time. Such a waste of time.

I used to be a big fan of Eurostar, but their terrible customer service has ruined them for me.

My most recent experience:
Tried to amend a booking (cancel outbound journey, but keep the return journey active, because if I don't formally cancel it, they will cancel the complete journey for the reason that I didn't show up to the outbound leg), after which the online system told me to call customer service.

After 13 tries over 3 working days, the automated voice message kept telling me that they are too busy and to call back later.

Tried to submit a complaint/help request via their online contact form, only to receive an automated response to manage my booking in the online system or to submit a new request via their contact form.

Guess what? The contact form doesn't "recognise" my ticket number... So the loop is closed and there is no way for me to contact them...

I don't expect anyone from Eurostar to read this, but if you do: my ticket numbers are 12461774 and 12461980

Wish I had stayed at home. Utter tedious nonsense apparently organised by 5 year olds

This company robs travellers without blinking. Their online ordering system does not inform you that England now requires an “ETA” electronic travel authorisation, which Eurostar does not communicate to you until surprise surprise, happy Birthday, not only am I not going to let you board the train, I am charging you to change your ticket and you get to wait for the next train, at the train station… while boarding you get the news, no ETA? Let me charge you €60 each ticket to reassign you to a later train?! I am not sure why “star” is in the name of this train company. Look at its poor ratings. The lady did not even appologize and showed no empathy while requesting €60 each ticket, €120 more on top of €250 each train ticket. No more train for me, we are flying now.

After a very stressful booking and refund situation with Eurostar, I was very fortunate to speak with Lauren from the UK customer service team. She was kind, patient, professional, and truly caring. She helped me with the refund process and enabled me to make a new booking in time to return home. Most importantly, she helped me through my stress and calmed me down. Thank you again, Lauren, for your excellent customer service.

Absolutely horrible experience. Staff was incredibly rude. Truly have never been treated so poorly by staff anywhere in my life. Was absolutely not okay the way staff talked and treated their own customers. Do not waste your money to be treated like garbage. Will never ever be riding or supporting this business ever again.

The customer care department goes above and beyond to solve any problems. A very big contrast compared to our local train company.

Customer service is excellent. Website very efficient and Eurostar is my favourite way of tracking

I would give them zero stars if i could. They emailed us hours before our departure that the train was cancelled. The customer service number is not a real number or at least is no longer in service. Although the email said we could switch to a new train that was not possible on their website. The next train out was unavailable even though it said it was online. I would NOT trust this company to take out my trash, let alone take me anywhere. This company sucks so bad. Do NOT try and travel with them unless you want to be left with no help at all. I’m trying to process the refund right now but i’m sure they’re mess that up too and try and keep my money.

Cramped claustrophobic so called departure lounge at St Pancras with no free seats. WiFi did not work on the train.

Exceptional service by the Special Assistance Team who were kind, caring, sensitive, helpful, thorough and efficient. They treated us with courtesy, patience and understanding as they went above and beyond to support us in handling our travel arrangements. We were very grateful ... and impressed.

Hopeless help centre and customer service. You just go round in circles with no answers. Useless