EVA Air Reviews 400

Actual flight was fine. Plenty of ok food. However customer service if you have a problem is non existent. We needed to change our flight to get home urgently on a weekend. Could not change on the EVA app and gave the message to phone the ticket office. Ticket office only open Mon - Fri office hours! No other helpline number to phone.

I put a $48 down to hold the itenarary for three days. I was supposed pay for the balance in three days otherwise it will be cancelled automatic. It would be great if Eva can send a email reminder to remind customers for payment. I didn't receive anything and I forgot about it. When I go back to try to find the flight date, it was all booked. Lost $48 for nothing. Very annoying. I booked UA instead. Would not use the service again.

second time flying EVA first time in business class, from Houston IAH to Taipei and onward to Kuala Lumpur business class. have flown many different airlines. this is up there with some of the best and we have flown United Polaris and Singapore Airlines business class , good service. food good. comfortable lay flat seats. airlines issued Jason Wu pajamas, so comfy we wore on both directions coming and going. they will make your bed up for you. no complaints whatsoever. staff in Kualala Lumpur counter was friendly and excellent. did not have to use counters any other airports since we have only carry ons. will DEFINITELY fly EVA again next trip to Asia

This is the WORSE airline ever. I have been trying to call for 2 days to nake a change to my ticket. All the lines are busy, no one can answer the call. Can't make changes online. ABSOLUTELY HORRIBLE

I was extremely disappointed in Eva Airline's lack of accountability and customer service. They notified me 2 days before departure via text message that my flight was going to be delayed by almost 3 hours. This would cause me to miss my connecting flight also through Eva Air. They offered no apology, explanation, or alternative route. Instead, I had to try calling their customer service at least a dozen times (I was constantly getting an automated message that they were busy and to call back later). When I finally got through, I was put on hold for over 1 hour. When an agent finally answered and I explained my situation, I was again given no apology, no explanation, and no alternative solution. Instead, I was told that I need to contact the 3rd party agent that I purchased the ticket from. I would think that they would at least make an attempt to find me an alternate route since it is their fault that they delayed the flight for no apparent reason.

I finally had to call the 3rd party, Justfly, and they were not able to offer any reasonable alternative routes. I therefore had to cancel my ticket, which will not be refunded until up to 8 weeks later (they said this is because that's how long Eva takes to return my money). They also subtracted a $60 seat selection fee for a flight I was unable to take!. I am now left scrambling to find a last minute option for a trip I had planned 6 weeks ago.

I do NOT recommend Eva Airlines due to their terrible customer service and lack of accountability.

So I dont no where to start !!!
We have a trip of 20 hours and the staff is act like robots , the plain seats are so small we look like sardines in cans!! the domestics flights have more space of that , the food was horribel and they dont have enough food for us and our children , they serve everyone and left the kids for last , and in the end no food , we tlking about a plain 15 hours in one go!!!
After we arrive in Paris we need to wait for our lugadge for 2 hours , no sorry no nothing , u pay and u need to be quite!!!! 3 times we travel by eva and all this times we have big problems .
Trying to speak with Eva air and been impossibel . But i want to Tell Eva airline i will not goint to stop here i will put a lawyer and we take you down!!!!

Thailand scams start at the airline. Don't visit Thailand. They scam you everywhere on the streets. On the airport. Even when you go to the police you'll end up getting scammed by their corrupted governance system. My luggage got damaged twice. From Thailand to Vietnam which forced me to buy a new suitcase. The local Thai airline first refused to give refund or some kind of compensation. Then I managed to show evidence of the airport. They finally gave in and wanted to refund 13euro max.. With Eva air from Thailand to Amsterdam my new suitcase got severely damaged. Wheels broke off and the hard case was damaged. Four long months of calls and emails with the airline. They kept me busy with sending pictures and proofs and then no answer. When I call them they tell me they don't have any email and ask me to send it again. They tell me they will contact me or call me but they never did. This went on for 4 months. In the end they sent me a fake invoice telling me they closed the case because they have found this invoice as proof.

On a 12 hour flight from BKK to LHR, as a pescetarian the food was actually inedible it was so awful. I'm not fussy and rarely send food back but I was given the vegan meal which was dry buckwheat with grey coloured veg and half an apple that was bitter. I tried it, but it was disgusting and it would have made me sick. The crew were very good and tried to find something I could eat and finally I got a fish dish that was fine.
They ran out of chicken half way along the plane so the rest of the plane had to have the fish. A disabled chap sitting next to us doesn't eat fish but had no choice because the meat option wasn't available.
The mid-flight sandwich was a focaccia with a pinch of Courgette which was edible probably because it was pretty much just bread. There was no food from the onflight shop either so I could have been in a situation where I didnt have a meal for 12 hours! I have no idea how they have been awarded 5 stars.
For a 12 hour flight, not providing edible food is simply unacceptable. I won't be booking with them again, as being a pescetarian I usually end up with a vegan meal and I'm not going to bet on it being edible with Eva.

Avoid this Airline! They have left me and my children stranded overseas with no flight home.
EVA air cancelled my fight for 3 January, did not advise me of this, kept my money and have left me stranded overseas with two minors.
Customer service is woeful. Shame on you EVA air

Horrible customer service.
They only care about making more money from you. Zero notification on travel requirement or help offered on travel requirement beforehand.
Got to the airport, was told to download an app & obtain a visa online. Meanwhile Flight has left and EVA won’t even help rebook our flight. They won’t even help until we pay NT$6000 to change a flight. Very disappointed on their service.

Flight arrived LHR one hour late......left two hours late to BKK.
Late arrival at BKK missed connection and no further flights that day.
Put up at an airport hotel that was 35 mins from the airport with no restaurant or services.
Had to eventually fly to a different destination and a 3.5 hour transfer by bus (self paid) to final destination.

CANNOT CLAIM SELF PAID BUS TRANSFER VIA EVA SITE AS PROMISED.....JUST ROUND IN CIRCLES ON THEIR USLESS WEBSITE

Still on hold for customer service for over an hour so far…

EVA Air as has as many airlines changed during the CCP virus... for the worse. I had wonderful flights in March 2020 and just returned from a trip to the Philippines. The food quality has went down.. although it's still better than any American airline- or the worst Lufthansa. What pissed me off, was I was put on an Airbus 330 from the Philippines to Taipei in a seat that had no legroom whatsoever. I'm 6'5". The plane was only 2/3rds full and 6 seats in front of me were open with legroom. Mid-flight I asked the flight attendant if I could move...she spoke to her supervisor and said sorry.. they could see I was tall, but those were paid seats?? In the past on EVA if seats were open attendants would automatically offer people to move..for me always to an exit row. Sad! It's not like I can lose weight and become shorter..

My wife and I, we are really outraged by the way we have been treated by the EVA AIR – BR75 team.
The flight times have been moved up to 5 times. Finally it was the next day.
In the meantime we received 2 food vouchers, which could be used at a limited number of shops.
The route from the gate to the shops was a fifteen minute walk and then back.
We are an elderly couple and not very mobile. By the time we got to a snack shop, there was already a queue of 50 people.
Reason: many of those shops were closed due to renovations. So we had to walk even further.

At the end of the day we had to go to another gate; we had to wait again, without further information.
Finally, we followed the whole group of people to the immigration gate, we had to hand over our passports. It is therefore forbidden according to the Dutch government to hand over your passport. Only if there is legal approval for this.
A copy of our passports was not accepted. If we refuse, they wouldn't help us any further. We had to do this.
After a 30 minute bus ride we arrived at a hotel. Waiting endlessly again. We got a very basic room, no hot water. And no luggage, still in the plane.....
We got a meal, went to bed exhausted at 11 pm, got up at 3 am, because we had to take the bus to the airport at 4 am.
Waiting again, no one from EVA AIR was there to explain anything. 500 passengers, in small groups, searched for information or help.
The flight was not listed. And only around 08:00, there were staff and boarding could begin. We had to wait a long time for our passports, because a pile of numbered passports had been dropped.
We are regular customers of EVA AIR, but we don't recognize the service anymore. This was so bad and customer unfriendly. This brings down the reputation of the company way down.
We have submitted a complaint to EVA AIR Amsterdam, but unfortunately, have not received any response.

Everything is poor. Old planes, rubbish tablets and movies, bad service, awful food (I know food on planes isn't great but this one is especially bad), rubbish alcohol which is watered down

As an addendum to my Dec. 4 post I managed to cancel my EVA reservation, thankfully, within the 24 hour window which is government law and rebook with Cathay Pacific. My flight immediately appeared on their website and I was easily able to seat select, order meals etc. Communication is the essence of a well-run business. Cathay has it. EVA does not.

Went to BKK from USA an back with EVA Air. On the trip to BKK, there was a question about a carry on item being too long for Taiwan transition. I opened the item and showed them the items bag holding a tripod along with other items. Showing that the tripod was only so big and within expectable limits. They were ok and let me thru no issues. On the way back I needed wheel chair assistance and again in Taiwan I was asked about the tripod, explained that I was able to pass thru no issues 30days ago. Kindly asked to speak to someone about the issues they are having with me bringing it thru. Note: Im in a wheel chair with assistance and pushed back thru the metal detector's to the EVA Air counter to speak to them about the same tripod. During this encounter the EVA Air Staff (two of them within arms length of my tripod package) allowed the bag to fall, after I had explained that the items were fragile and needed to be handled with care. The female standing next to a male stood the bag up on its end and just let it drop.

Further more another item with my that I was forced to pay and $230 extra charge to have it checked was again dropped by the agent who was assisting me while in a wheel chair. There was close to $15k in camera equipment in this case and he just let it drop. There is no excuse for this type of mishandling and harassment's of customers.

I have not had time to check if all of the lens's to know if they are fully functional at this time however they are not designed to take that type of abuse. The agent knew what was in the container because I had told him and he had seen it on the xray machine twice (both times it went thru). The drop was unnecessary and intentional he just let go of it.

I would avoid this airline 100% they mistreat the handicap and mishandle baggage.

Well the flight went according to plan. There was nothing exceptionally good about it, but it was at least better than BA. The food was average, and they served drinks with the food only. I managed a half plastic beaker of wine for the whole trip.
So I think this is what you get nowadays. This is classed as a five star airline.

5 hours delayed flight that caused me to miss my connecting flight. When I arrived at my destination, my luggages are missing. I had to pick it up 3 days after. Called and emailed their customer service but no feedback received. I will never book a ticket to this airline again!!

I flew on my return journey from BKK to LHR and paid for a preferred seat @£140. Just after take off another passenger behind me requested to be moved to a preferred seat and they were accommodated and no extra charge.
As not to cause a scene or to have conflict with the other PAS I didn't say anything as its not the PAS fault but I did contact EVA Air about this an they said its allowed... really ? Because when I was on my outbound journey I asked about moving and was told 'additional fee' payable.

I've pointed this out to EVA but as yet have not had a response