EVA Air Reviews 400

The airline itself is fine, but its website and app are complete garbage. Poorly designed and makes it impossible to accomplish anything.

First the flight attendant was extremely rude. I asked for the Asian meal, she said she ran out in her cart and if I don't choose the Western mean, she would need to go all the way to get it. I politely said I'd appreciate it. She rolled her eyes, finally got the meal, and dropped it on my table with an attitude. My wife and I looked at her in shock, speechless. She just walked away. Then, one of our bags got damaged by the EVA. We went back-and-forth with EVA bag damage claim, got nickel and dimed, finally received only half the value ($100) of the bag. When our bag got damaged by United Airlines, they replaced it with one of same value and size, and sent it to our home. We will never use EVA again, and would not recommend EVA to anyone. There are better choices out there with cheaper airfare and better service.

Poor customer service. Six hours into a 12 hour fight, no sugar free soft drinks other than water.

London Bangkok return the worst flight I’ve ever been on £3550 for 2 premium seats we may as well gone with economy no rules on boarding Luke warm food cold coffee and only offered 2 in’s of vinegar wine in a paper cup the return flight was even worse inedible food and handed a chicken type sausage roll served by hand in a paper towel complete waste of hard earned money

They literally have no customer service at all. None. Zero. They don't pick up the phone, answer emails - nothing. I paid $4500 for a Business class ticket and these guys cannot be bothered to even have a simple customer service line. Meanwhile, it was also among the worst long haul Business class food I've had in a very long time, Bangkok to London, including an absurd "breakfast" served at 7pm on arrival in London. Three star airline these days, a big decline.

WORST and HORRIBLE SERVICE !!!! need to confirm the booking as they change the flight schedule, instructed to call reservation center but unable to connect the whole day to their customer service number and office number, recorded message played to have patience as no one is available to answer the call, called after office hour, recorded message played to inform that their office is close

Customer service is one of the worst. My trip is coming up. Try to call the customer service either get hung up or gave me the wrong instructions. Haven’t been able to successfully connect to a live person. This would be my first fly with this airline and has left me a very bad impression already.

The check in service was a disaster. An enormous queue of people waiting to be checked in a bag drop off. 5 counters open , four closed. Stood more than 80 minutes in a queue only for drop off. The machines were not on, never again

If anyone has a lost baggage like I have, I'll let you know that compensation is $20USD per kilogram for cash compensation. My luggage was 20kg, so they were offering $400USD only. Based on my emails they don't seem to care what proof/information you bring to them. I'm currently in the process of pursuing legal action with my case.

This airline has THE WORST customer service, ticket management, communication, IT system and software, and online check in experience!! Don't fly them!!! You'll be completely screwed since you CANNOT GET HELP from them regardless what issues you have!!!

Ticket management - They screwed up by populating multiple tickets of the same flight caused us not able to check in with Alaska and Eva flights for my 90 year old parents!! They can only check in at the airport hoping they can get seats that are closer to the door/ bathrooms for their very long flights!!

Customer serivce - No pickup after waited ~1 hour. Tried calling other regional offices in Chicago, LA, NY, SFO, Taipei directly and hit recordings on all of them! No 24 hour service with only limited working hours where no one will pick up your calls even when you call during working hours. Horrible, horrible recording sound while waiting on the call that makes you want to smash the phone!!!

Online experience - antiquated IT system and extremely poor user experience makes you felt like using a 1960 IBM. You would feel like praying when pressed "confirm" button hoping that your request will go through!

TO EVA Management team, THIS IS 2023, STOP TORTURING YOUR CUSTOMERS WITH SUCH HORRIBLE SERVICES, ANTIQUATED IT SYSTEM, AND EXTREMELY TRRIBLE EXPERIENCE!!! YOU SHOULD GET OUT OF THE BUSNESS IF YOU CAN'T SERVE YOUR CUSTOMERS RIGHT!!!

I traveled with them 2 weeks ago, and they lost my baggage. They don't provide any official information regarding the claim, excusing themselves by telling the customers that they work on a "case-to-case" basis and can't provide "official protocols", so they don't have public protocols or anything official to solve a problem regarding the baggage. They provide you with information, and then, they change the information to the opposite one. Because of that, when my family got their baggage delayed for more than a week, I had to ask several times for compensation to buy the basic clothes as they didn't know where our pieces of baggage were, nor when they would come, or if they would come at all. Finally, they agreed to compensation, but to our surprise, when we sent the tickets, they didn't even cover the 30% of our clothes. We are talking about 2 changes of clothes for a woman and a child, plus a swimming suit for both, on an island trip. Bare minimum. I will avoid Eva in the future at all costs. I had never had such a big headache with a company before. Not to talk about this unprofessionalism.

We have a flight from Toronto to Taiwan and Taiwan to Manila. Flight from Toronto arrived late and missed our Taiwan to Manila flight. Instead, they move us to Hongkong and then Hongkong to Manila and they didn't move us on the next 3 available flight that day. We arrived 10pm instead of the schedule 10AM. I filed for compensation for delayed flight but they only offer to pay for incurred charges.

Case no. ECSR/TPEWS/23001018

WE WILL NEVER FLY ON THIS AIRLINE AGAIN!

I was a passenger on flight BR197 /22AUG from Narita to Taiwan Taoyuan. The passenger in front of me had many bags and took up space in the overhead and also put her bags underneath the seat in front of me where I was supposed to put my bag.

I called over the only male server on the flight and asked if he can tell her to move her bag so I could put my bag there. He said that he cannot tell her to move her bag. I said that I paid for this seat and the space in front of me and I want to put my bag there.
He continued to say he cannot tell her to move her bag and then he walked away. (His tone was also a bit condescending as if he was amused by my silly request).

The whole flight I had to hold my bag and could not stretch my feet when a selfish person in front of me got to put their bags in my space. A space that I paid for.

Is this Eva Air's Policy? If I pay for space do I not have rights to it? Why do I deserve an uncomfortable flight because a selfish person wants to take all the baggage space that they did not pay for? Is it because the selfish passenger was Taiwanese/Chinese she got treated better than me? Is it because I am of black african descent that I was treated with less value by the staff member?

I feel it is only fair that Eva Air finds a resolution for this. I'm incredibly upset by this whole situation and will warn others to stay away from Eva Airlines if needed.

I paid in full in April of this year to Gateway Travel in Arlington of Texas for my round trip EVA Air tickets of October from Houston International Airport to Taiwan and including EVA shuttle bus services from Dallas area to Houston International Airport, but EVA suddenly announced its shuttle bus service cancelation effective date after August 31st of 2023. Due to the inconvenience for me to have other domestic transfer choices, so I had to ask my travel agent to cancel my flight and refund me what I already paid to EVA. My travel agent Sue Lai (the owner of Getway Travel) demanded me to pay another $35 refund processing fee, otherwise she won't process my EVA ticket refund. So I did write a check of $35 to Getway Travel on August 10, then she processed my refund on August 11th. She texted me a screen print from her office computer to show my tickets status as "RFND". But after three business days, my credit card account hasn't shown the refund yet. 🙃
When I bought my airplane tickets that included my shuttle bus services charge, so they should refund me more than what I paid, not mentioning their inefficiency of refund process and causing me a lot of inconvenience. I'm very disappointed and upset. 😡

Having travelled previously with BA who's service & reliability has been decreasing year on year. I decided to book my flights to Thailand with EVA Air in Nov 22, I was so impressed with the customer service and flight that on my return we booked further flights for Jan 24. Yesterday I received an email from EVA Air to say our return flight had been changed and I could check this online. On doing so I saw the flight had been put back only 5 mins, but that my pre booked seating shown as unconfirmed. So I decided to call Eva Air as I could not select or confirm my seats. And I have to say, I had no IVR to work my way through and after a short wait, I was answered "Hello how can I help you today" - wow I just wish other companies could do this - what a warm feeling this simple thing gave. On relaying my question to the customer service agent, the reply was - ohh yes I see, no problem I can do this now and you can then see it confirmed on the manage my booking online. Straight after the call I checked and yes all confirmed - total customer journey time inc wait was 8 mins - - I cannot praise Eva Air enough and Ryanair eat your heart out, you will never remotely match EVA Air customer care and service. Eva Air 10 out of 10 for customer care/service and to date flight comfort and passenger care. Superb.

I get food poisoning with one of their meal. Spent a terrible time to release from this after my 30h travel time. I was very worried foe my way back and needed to buy my own food.

gave my partner peanuts even though notifying them his severely allergic. lost our luggage. rude and no solution when I complained. air con leaking on me and no change of seat. delayed

Having traveled to Thailand, Korea, Japan, Taiwan, and the Philippines, I happened across EVA Air while looking for a ticket two trips ago. They were substantially cheaper than their counterparts, so I gave them a try.

My advice after trying them? Don't.

Their flight paths and layovers are terrible (27-hour layover outbound in Taipei AFTER a flight delay on my inbound flight). As is their customer service. I will never fly EVA again. I'm now happy to pay several hundred dollars more and stick with Korean Air and ANA, which are fabulous airlines.

I'm giving them two stars only because their flight crews are very kind, courteous, and helpful. The company itself is not.

Terminate Dallas - Houston shuttle bus service abruptly and the Travel Agent in OOJO couldn't reach out EVA ticketing to grant approval of full refund.

cannot order kosher meal,I have been calling the for representative for two long hours but they keep cancelling my call.. worst experience ever..