Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... See more
Company replied
The girls on the service desk are brilliant. The service is great from start to finish. Easy to book in, they call the day before to check in, everything is done to a high standard and the car... See more
Company replied
This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... See more
Company replied
Company details
- #80 of 89 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Southwell Road West, NG18 4TR, Mansfield, United Kingdom
- 01623 789789
3.9
Great
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Worst car service in 20 years
After collecting car (12/05/2026) from service, not washed/vacuumed (complimentary as promised) and hand brake not on, I was told to return at a later date to fit a temperature sensor. When driving home I noticed 3 diagnostic lights still on. Phoned to complain about all issues. Told all would be resolved when sensor fitted. Took car in (18/05/2026) and asked to leave all day to sort everything including wash/vacuum. Car was in the garage a total of 8 hours. When I collected it, it still hadn’t been washed or vacuumed. So in 8 hours they fitted a sensor that had been delivered the previous week. Might not seem like a big deal but its put me off using for its third service/MOT next year.
18 May 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Blake,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Repair
I have been visiting the previous Evans halshaw on old mill lane for a number of years and pleased to have the same service and staff.
15 May 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Excellent customer service
Very professional. Excellent communication and customer service. Happy to recommend to family and friends
22 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Steve,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Service and MOT
A Very welcoming experience. All went smoothly and efficiently. Thanks again.
8 May 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Malty,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Respectfully & professional staff
Respectfully & professional staff, would definitely recommend
30 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Howard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
A lot off the system want shaking up …
A lot off the system want shaking up they need a good receptionist to answer the telephone when people phone up just try and get though to your service department for a big company it is so bad we’ll I though they were a good company I’m doubts about it now
9 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Trevor,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com, and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Not informed the Peugeot garage had moved
Not informed the Peugeot garage had moved sites, when I turned up for MO T, so was informed where to go.
When I drove to new Peugeot garage, nobody around in reception. After a while was told I needed to go to the Citroen garage next door!
All this could have been avoided if I had been informed of where Peugeot had moved to, and exactly where I needed to take my car for MOT, when I booked it in on phone. Or by email.
29 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
After Sales Non-Existent
I bought my BMW from Evans Halshaw on Saturday, 18th April, after visiting on a whim to see if the car would suit me. After spending a couple of hours with the salesperson, Will, I decided it was the right car for me. We agreed on a price, and I took it for a test drive. Initially, the car drove well, but once I got onto a dual carriageway, it felt slightly sluggish. As I had never driven an automatic before and was coming from a 2.3-litre car, I assumed this was something I would simply need to adjust to. The sales manager and Will also took the car on a separate drive and agreed.
However, after driving the car for a few hours, I began receiving repeated battery fault notifications both in the car and through the BMW app. I contacted Evans Halshaw on Monday, less than 48 hours after purchase, but was initially told they couldn’t inspect the car until Friday. After explaining that I urgently needed the issue resolved as I was going away for the weekend, they agreed to see the car on Wednesday. By 5pm that day, they confirmed it was a battery fault and they needed Sales to approve a battery replacement.
As It was just a simple battery fault I was told it would be complete for Friday tea time. i left the car with them for repair and planned to collect it on Friday. When I called on Friday for an update, I was told the replacement part had been ordered but had not yet arrived, and I was promised a callback within an hour. No one called back, and when I attempted to contact them again at 5pm, despite the dealership being open until 6pm, my calls went unanswered. I ended up taking the train as I couldn’t contact the dealership.
On Monday morning, I called again, only to be told that the battery had not actually been ordered because sales had not yet approved the replacement cost. I explained that I urgently needed the car back as I was travelling for work on Tuesday. Later that day, I was informed the car should be ready by teatime. However, when I arrived to collect it, the same error message was still present. I had no choice but to leave the car with them once more, and I was told they would investigate further on Tuesday.
Because I was travelling for work on Tuesday and still had no functioning vehicle, I was forced to arrange alternative transport. Eventually, I was informed that there was supposedly nothing wrong with the car and that the BMW app was simply unreliable, with the error message expected to disappear on its own.
When someone collected the car for me, it was returned in an unacceptable condition — filthy, covered in dust and tree sap. I had already paid for a full valet on the day of purchase because the dealership had not cleaned the vehicle before handing it over which I was accepting off given the price offered to me, and now I am forced to pay for it to be cleaned again despite barely being driven.
Overall, my experience with Evans Halshaw’s after-sales service has been extremely disappointing. Communication was poor throughout, promises were repeatedly broken, calls went unanswered, and I was left without a reliable vehicle despite purchasing it only days earlier. This situation has already cost me over £200 in travel expenses alone, not including valeting costs, and I am still dealing with the same unresolved app error. Based on my experience, I would strongly caution others against purchasing a vehicle from this dealership.
20 April 2026
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Reece,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Very warm welcoming attitude of service…
Very warm welcoming attitude of service advisor Mr Jason and he kept me updated whole day, and also he finished the required jobs as well during same visit apart from usual service
21 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Khalil,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Citroen Mansfield Customer Services
Take a packed lunch!
I normally have my car collected and returned due to being in constant pain and needing regular meds which then sometimes I cannot drive! My appointment was for 10.50am, arrived early and after seeing several cars coming and going I decided to ask how long my car would be? Was told she would check but never returned, so had to alternate between sitting, standing and walking around in agony for a couple of hours!
20 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
Having to wait over 2 hours late in…
Having to wait over 2 hours late in taking my car in for it's MOT
16 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Alwyn,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Robert,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Had my van for a full day when told…
Had my van for a full day when told would be an hour. Costing full day at work and giving me an 8 mile round trip walk.
And I have contacted Evans Halshaw customer services over a week a go and haven’t had a reply. Awful experience.
2 April 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Stephen,
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
Far far too many cars on site
Far far too many cars on site. Parking ridiculous in the extreme.
Staff nice.
2.5 hours is not my idea of a ‘waiting’ appointment.
And I took my Nissan to a Kia dealer to service . I was sent to a Citroen service centre labelled Vauxhall. Very confusing
7 March 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Ellis,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Judy,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Service was good despite staff settling…
Service was good despite staff settling into new premises.
27 March 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Great Service
Great service - Lee and Brodie done a cracking job.
Keep up the good work !!
27 March 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
having to make an appointment 2 times…
having to make an appointment 2 times before i got one
20 March 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.