Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more
Company replied
What made my experience great was the amazing customer service we received from Tyler Evans. He was super patient, kind and allowed us review cars at our own pace plus freely test drive. I didn’t feel... See more
Company replied
Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
505 Newport Road, CF23 9UE, Cardiff, United Kingdom
- 029 2049 0511
3.5
Average
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book appointments very polite…
Easy to book appointments very polite andalways helpful
7 February 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Debra,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
great service and attention to detail
Had great service and attention to detail from Wesley Holt, the salesman who dealt with us including getting the valet guy to do an AC ‘bomb’ to get rid of the smell of smoke in the car. He also went to the Post Office to sort out the car tax for us because it was a Motability car. Above and beyond!! Brilliant and highly recommended.
2 February 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Phil,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Stuart and Mark.
We hope to be of service to you again!
Evans Halshaw Customer Services
Great Experience
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I had a great experience, and couldn’t be more helpful. Friendly from the moment we walked in, all the way through to hand over. Thank you so much for a great car buying experience!
27 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Liam,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Zak,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Superb help and advice from Will…
Superb help and advice from Will Whippe. Will be returning to buy the car.
22 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Joan,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Will.
Enjoy your day!
Evans Halshaw Customer Services
Amazing and friendly service
14 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Janet,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Good service and I’m satisfied with…
Good service and I’m satisfied with Taylor the dealer
14 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Midhilesh,
Thank you for reviewing us!
Taylor will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Sales team first clIstass
Sales team first class. Dealt with Wesley Holt. Very knowledgeable prompt and courteous. Thank you. Very pleased with vehicle. This is our second purchase in a year. Wouldn't go anywhere else. Pleased with the quality and value for money servicing. Thank you team.
11 January 2024
Reply from Evans Halshaw - Ford Cardiff
Hello Martin,
Thank you very much for taking the time to leave us this positive review!
Wesley's aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Far exceeded my expectations.
I needed the car a day earlier than scheduled. Although very busy, Will was able to accommodate this and helped the purchase go through smoothly. All staff were very professional. I was also very happy to see how many checks were carried out on the car and issues rectified before collection. It came with a brand new service too.
4 January 2024
Reply from Evans Halshaw - Ford Cardiff
Hello,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Will.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Great customer service!
Tyler was so helpful and explained everything as he went along so polite and so friendly thank you to him! would recommended lovely customer service!
4 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Meg,
Thank you for your positive review.
Tyler and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Purchased a vehicle from the dealership…
Purchased a vehicle from the dealership today, absolutely delighted with it. Was looked after throughout the process by William. He had a great understanding of the vehicle in question. He was very prompt in responding to any queries I had. Overall fantastic service.
29 December 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Rhys,
Thank you so much for taking the time to review your experience with us.
William will be absolutely thrilled that you have rated them so highly!
Kindest regards.
Evans Halshaw Customer Services
Def recommend
Tyler was absolutely fantastic. Would def recommend you use him. Great knowledge and patient with us
20 December 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Stan,
Tyler loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
505 Newport Road - Jules Robinson
Just bought a car from 505 Newport Road and Jules Robinson was a lovely man. I have just passed my test and since he knew that he explained every detail about what each piece of paper work explains and how to contact them if I needed too. Couldn’t be more thankful for this
19 December 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Amy,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
CarStore Customer Services
Great customer service
Purchased from the used car dept.
Nothing was too much trouble,a lovely car was sourced,and prepped in no time,
Wes did a great job for us,organising everything really quickly,and the car was immaculate,and looked as new on collection,
Great experience from start to finish.
15 December 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Jason,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Quick and Easy Car Sale!
Quick and easy car sale by Tyler. Really helpful and polite. Professional team. Great value for part exchange. Very happy with new car!
18 December 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Helen,
Thank you for your positive review.
Tyler and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Richard,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Tyler was outstanding
Tyler was outstanding. Amazing customer service. Bubbly personality. Handled the sale very professionally
23 November 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi James,
Thank you for reviewing us!
Tyler will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
different people say different things…
different people say different things re amount of fuel in courtesy car, only 26 miles of fuel is not away to give a so called courtesy car to a customer. Also not told report fully until I found fault still on screen when I went back to car.
21 November 2023
Reply from Evans Halshaw - Ford Cardiff
Hi Alan,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Excellent service
The sales person Will Whippe was excellent enjoyable experience would highly recommend this showroom
9 November 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Helen,
Thank you for reviewing us!
Will, will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Tyler evens
Good customer service & very approachable & all made very easy to buy car
8 November 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Will,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.