Chester branch Absolutely hopeless saw a ford ranger on auto trader went down to see if we could test drive the salesmen said sorry it is awaiting prep can we have a look inside sorry I can’t find t... See more
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See what reviewers are saying
We decided to sell our car to Evans Halshaw.. I can honestly say the whole experience from start to finish was effortless.. we made an appointment online with an indicative figure. We were met by Jam... See more
Company replied
Rachel was super in the way she looked after us. She sent us possible vehicles she could get in for us. Knowledgeable about the car we ended up buying. Helped as consider different specs without being... See more
Company replied
Received fantastic service from Phil when purchasing a used Fiesta. He made sure the deal was right for me. I would highly recommend.
Company replied
Company details
- #81 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Sovereign Way, CH1 4QJ, Chester, United Kingdom
- 01244 389500
4.2
Great
601 reviews
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Ford chester
They messed up my service plan done an mot 2 mths early & poor washing of car. Also Very expensive
4 February 2025
Reply from Evans Halshaw - Ford Chester
Hi Derek,
We understand your frustration with the recent service you received.
We strive to provide excellent service to all our customers, and we are disappointed to hear that your experience did not meet your expectations.
We appreciate your feedback and will use it to improve our processes and ensure that all customers receive the best possible service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Chester
Hi Gordon,
Thank you for your kind words!
We appreciate your feedback.
Evans Halshaw Customer Services
Great Service from Evans Halshaw
Car collected and returned in good time, even given a clean
4 February 2025
Reply from Evans Halshaw - Ford Chester
Hi Mr Duggan,
Thank you for your kind words.
We're glad to hear that you had a positive experience with our service.
Evans Halshaw Customer Services
Went above and beyond to help
Several unexpected issues were found with the vehicle during the appointment, and the techncicians worked together to sort them out on the same day. I cannot thank the team enough for this, and I especially appreciated the customer service contact throughout.
31 January 2025
Reply from Evans Halshaw - Ford Chester
Hi Mrs Astbury,
Thank you for your kind review and 5-star rating.
We are delighted to hear that you were impressed with our team's dedication to resolving the unexpected issues with your vehicle.
We appreciate your feedback and are glad you found our service helpful.
Evans Halshaw Customer Services
I would never use Evans Halshaw again…
I would never use Evans Halshaw again following my experience at the Chester branch. After being sold a defect new vehicle, the new car sales team lacked knowledge and urgency in resolving my concerns.
The customer relations department is yet to reply to my requests after 3 months at time of review. It is no surprise that the branch has such poor customer services.
After 8 weeks of chasing Evans Halshaw Chester, the vehicle manufacturer thankfully terminated my contract a provided a full refund, allowing me to find a dealership that valued their customers.
1 November 2024
Reply from Evans Halshaw - Ford Chester
Hi Kevin,
We understand your frustration and apologise for the issues you've experienced.
We are disappointed to hear that you had a negative experience with us, and we strive to provide a positive experience for all our customers.
We appreciate you bringing this to our attention and will take your feedback seriously to improve our processes.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Chester
Hi Brian,
We're so glad to hear you had a positive experience.
Evans Halshaw Customer Services
Fast and efficient service
Fast and efficient service. Kept up to date with everything. Would highly recommend.
17 January 2025
Reply from Evans Halshaw - Ford Chester
Hi Derek,
Thank you for your kind words.
We're pleased to hear you were happy with the service you received.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Chester
Hi Lynne,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Awful experience
Awful experience. Bought a car in August 2024 and was sold a faulty car. Made to pay for a hire car?! £30 a day while they fixed it. Tried to contact head office multiple times with no success.
29 August 2024
Reply from Evans Halshaw - Ford Chester
Hi Isabelle,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Good overall service but not up to date…
Good overall service but not up to date with offers. There was an offer of £500 more for a PX with no T&C’s, only when we questioned this did they say it only come with conditions which didn’t apply to my vehicle. Very disappointed !!
10 January 2025
Reply from Evans Halshaw - Ford Chester
Hi Colin,
We understand your disappointment regarding the advertised offer and the subsequent clarification of its terms and conditions.
We value your business and are committed to improving our communication of offers to ensure such misunderstandings are avoided in the future.
We'll review our processes to ensure all promotions are presented with complete and readily accessible terms and conditions.
Evans Halshaw Customer Services
Very poor customer service would not…
Very poor customer service would not recommend. Phil in sales was initially great. On taking the car for a test drive tyre warning light came on dash. Reassured by Phil problem would be sorted. A week after having the car wing mirrors did not move inwards on central locking and tyre warning light reappeared. Have made contact with Chester who failed to return calls on several occasions and then advised as Wrexham was my closest branch they may be able to help. Car was taken to Wrexham, problems not resolved. Further calls made to Chester, Phil has now passed the problem to Ahmed the manager,after 3 months car was seen in Chester, wing mirrors partially fixed, advised by Cara in services the tyre was damaged and that was why warning light came on. 3 weeks later still waiting for authorisation from Ahmed for this problem to be resolved. In the meantime tyre loses pressure and needs air before every journey! Not a happy customer and will not be recommending them. Ahmed even had the cheek to blame my mum for phoning the garage and requesting that I take the car to Wrexham, when my mum is estranged and would not know that I have even changed my car! Very poor service and no sign of improving either. Would give 0 stars only that isn’t an option.
10 January 2025
Reply from Evans Halshaw - Ford Chester
Hi Sioned,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Rapid Brake Light Replacement
I took in my vehicle to Evans Halshaw, as the right rear brake light has failed. This was replaced within 20 minutes. I would like to thank Isobel Jones, Cara Maxwell, and the Team at Evans Halshaw Chester for such excellent service and a rapid response.
8 January 2025
Reply from Evans Halshaw - Ford Chester
Hi Tom,
It's wonderful to know that the brake light issue was resolved quickly and efficiently.
We truly appreciate you taking the time to share your feedback and highlight the excellent service provided by Isobel, Cara, and the team.
We value your business and hope to see you again soon.
Evans Halshaw Customer Services
Car service
Reception staff very friendly and helpful, nice cup of coffee whilst waiting, car service carried out to a good standard and on time. Will definitely use again
7 January 2025
Reply from Evans Halshaw - Ford Chester
Hi Sue,
We appreciate your kind words about our friendly reception staff and the quality of service you received.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Great work
Great work , done on time, even cleaned the car. Customer service was on point as always. Highly recommend.
3 January 2025
Reply from Evans Halshaw - Ford Chester
Hi,
We're delighted to hear you were happy with the service you received and that your car was returned to you clean.
We strive to provide excellent customer service and are glad that you found our team to be helpful.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Chester
Hi Derek,
We appreciate your kind words and are thrilled to hear you trust us with your vehicle.
We strive to provide the best possible care for every customer's car.
Evans Halshaw Customer Services
Great experience with Jamie at Chester
Great experience with Jamie at Chester, thanks!
17 December 2024
Unprompted review
Reply from Evans Halshaw - Ford Chester
Hi Martin,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Jamie.
Evans Halshaw Customer Services
Service quality good Labor cost high
Service and staff response is good but the Parts replacement labor cost is quite high.
9 December 2024
Reply from Evans Halshaw - Ford Chester
Hi Sivakumar,
We appreciate you taking the time to share your feedback.
We're glad to hear that you had a positive experience with our service and staff.
We understand your concern about the parts replacement labor cost.
We strive to provide competitive pricing and will take your feedback into consideration as we continue to evaluate our services.
Evans Halshaw Customer Services
Simple and fair
Selling my car to Evans halshaw was really straightforward. Jamie was excellent, really friendly and professional. The whole process was easy and I got fair a price for my car, the money was in my account by the end of the day. I can't recommend them enough.
12 December 2024
Unprompted review
Reply from Evans Halshaw - Ford Chester
Hi Ian,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience selling your car.
We are proud to have such a friendly and professional team member like Jamie.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Chester
Hi Sean,
We appreciate your feedback.
We're glad you were pleased with the service and the quick completion of your project.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Chester
Hi,
Thank you for taking the time to leave us this positive review.
We're glad to hear you had a great experience.
Evans Halshaw Customer Services
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