'Super sales team' Ryan went above and beyond to sort out some minor issues couldn't do enough for us many thanks David and Mandy.
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See what reviewers are saying
I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... See more
Company replied
Bought a £14k car from here, electrical issue started about a week afterwards. Been sent from pillar to post to try and get the car fixed, promised calls back and let down on 3 occasions. Consistently... See more
Company replied
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... See more
Company replied
Company details
- #81 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 374111
4.3
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My first experience of buying online
My first experience of buying online, extremely satisfied, thank you
7 February 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Mr Couper,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Clive,
Thank you for reviewing us!
We appreciate you taking the time to do this and hope you have a great day!
Evans Halshaw Customer Services
Tyrone has been brilliant from start to…
Tyrone has been brilliant from start to finish for me and the wife acquiring 2 vehicles
1 February 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thank you for taking the time to write this wonderful review.
I am very glad to hear that you were pleased with the level of service that you received and will ensure Tyrone receives the recognition they deserve.
Many thanks,
Evans Halshaw Customer Services
I'm very happy with the service
13 February 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Monika,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
Love my new car
1 February 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Hannah,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
5 star review from returning customers
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying journey such an easy one! Matthew worked really hard to help us find the perfect car and kept us informed throughout the process. We've recommended Evan Halshaw to family and friends as we've always been impressed with the quality of the cars they sell and the service they provide!
8 February 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Gemma,
Thank you for your review.
We're very happy to hear that you had a 5* experience!
We appreciate your positive feedback and recommendation and we hope to see you again in the future!
Have a great day,
Evans Halshaw Customer Services
Go somewehere else
No communication and impossible to contact them. Will never take a vehicle of mine back there. Will use another Ford dealer even if it means travelling to do so
19 January 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mark,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Adam,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
All good thanks
5 February 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Peter,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Great Improvement Required
1. Your automated answering is not clear or loud enough.
2. No one EVER answers the phone in your service department.
3. Rude and patronising member of your staff when I was forced to speak to sales as no answer with service department.
4. No up-date provided to the service of the van.
5. The receptionist was very polite and professional but when I walked into reception to collect the van, her colleague was yawning and leaning back in his chair.
Might I suggest you move him to the service department where he can answer the phones and keep customers up-dated.
31 January 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Frances,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
HONESTY AND RELIABILITY
30 January 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
I would highly recommend Evans Halshaw Merthyr
I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make my own informed choices. I was kept updated well with any queries/questions answered promptly. I wouldn't hesitate to return in the future... well done all!
13 January 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Claire,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Great service
Great service, Tyrone extremely helpful, definitely recommend
22 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Jason,
Thank you very much for leaving a 5* review.
Tyrone will really appreciate it!
Have a great day!
Evans Halshaw Customer Services
Excellent.
18 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Elle,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
From 10.30am until 2.30pm for 2 wheel…
From 10.30am until 2.30pm for 2 wheel alignment is too long sorry.
16 January 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi David,
I’m very sorry to hear that you feel this way and I do apologise for length of time it took for the dealership to carry out the repairs on your vehicle, I can appreciate your disappointment with this.
I will certainly ensure to pass your feedback onto the relevant leadership team to make them aware of your experience, so that this can be addressed and improve our services moving forward.
Again, I do apologise for any inconvenience this may have caused.
Thank you,
Evans Halshaw Customer Services
Great service!
15 January 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Marc,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Easy and truthful experience
12 January 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Darren,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Superb customer experience
Superb customer experience! big thanks to Adam, Very happy.
28 December 2023
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mike,
Adam loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
Very efficient
17 May 2023
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Kira,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Excellent service
15 December 2023
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Neil,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
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