'Super sales team' Ryan went above and beyond to sort out some minor issues couldn't do enough for us many thanks David and Mandy.
Company replied
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See what reviewers are saying
I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... See more
Company replied
Bought a £14k car from here, electrical issue started about a week afterwards. Been sent from pillar to post to try and get the car fixed, promised calls back and let down on 3 occasions. Consistently... See more
Company replied
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... See more
Company replied
Company details
- #81 of 90 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 374111
4.3
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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great service and very helpfull
18 March 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Theresa,
We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services
I would recommend ford service
I would recommend ford service, as I personally had a positive experience with my car service & mot. The staff where very helpful organising and keeping me informed via email/text of the progress made & any work required.
1 October 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Richard,
Thank you for your kind review and 5-star rating!
We are delighted to hear that you had a positive experience with our service.
We appreciate your feedback and are glad you found our staff helpful.
Evans Halshaw Customer Services
The couldn't careless attitude of my…
The couldn't careless attitude of my complaint at merthyr branch
10 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Robert,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Tyrone Burt
Great customer service received from Evans Halshaw, and Tyrone inparticular. Tyrone, made us feel welcomed and valued as a customer and fellow human. No pressure and great guidance and advice received through every step of the purchase. I would highly recommend that you ask for Tyrone.
2 October 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
We are delighted to hear that you had a positive experience and appreciate your recommendation.
We are proud of our commitment to providing excellent customer service and are glad that Tyrone was able to make you feel welcome and valued.
Evans Halshaw Customer Services
Excellent service buying a car
Really good service from Tyrone who was very patient and answered all our queries and questions. Tyrone was an excellent sales advisor who was very attentive to our needs. Will be coming back for our next car.
1 October 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Sioned,
Thank you for your kind words about Tyrone.
We are delighted to hear you were happy with the service and experience.
We appreciate your feedback and are glad you found the process efficient.
Evans Halshaw Customer Services
Booked my car in for a service
Booked my car in for a service, dealt with staff member Poppy who was friendly and extremely helpful. Would highly recommend for a fast and smooth process from start to finish.
11 September 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Lianne,
Thank you for your kind review!
We're delighted to hear you had a positive experience and found Poppy helpful.
We appreciate your recommendation.
Evans Halshaw Customer Services
Fantastic experience
My car recently underwent extensive repairs at Evans Halshaw Merthyr. The works have been completed to a very high standard, and the staff were all excellent to deal with.
1 July 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Rachel,
Thank you for your kind words.
We are delighted to hear that you were happy with the quality of the repairs and the service you received.
Evans Halshaw Customer Services
Phone kept ringing off on the 20+ times…
Phone kept ringing off on the 20+ times I rang the service garage. Communication unacceptable, only one member of staff could be bothered to reply to emails. Long delay for parts and poor customer service.
10 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mr Howell,
We understand your frustration with the communication and service you received.
We strive to provide excellent customer service and are disappointed to hear that your experience fell short of our standards.
We will use your feedback to improve our communication and service processes.
Evans Halshaw Customer Services
Repair/service dept
Repair/service dept.
Long delays in getting parts (not Evans' fault) during which time had to chase updates as frequently got no response on phone or to emails.
OK when did get through.
No personal feedback from mechanic at diagnostic or at pick-up, post repair.
Work done seems OK - have to see.
20 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
We understand your frustration with the delays in getting parts and the difficulty in reaching us for updates.
We strive to keep our customers informed throughout the repair process and apologise for any inconvenience caused.
We appreciate your feedback and will use it to improve our communication and service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Alun,
We apologise for the inconvenience you've experienced. Your feedback is valuable, and we are feedback will be addressed internally in regards to the delay and communication.
Thank you for bringing this to our attention.
Evans Halshaw Customer Services
Pleasant reception when arrived .
Pleasant reception when arrived .
Car then passed MOT no trouble at all .
Thanks Andrew
21 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Andrew,
Thanks for the 5 star review of Ford Merthyr.
We appreciate your kind words.
Evans Halshaw Customer Services
Awesome service has usual would…
Awesome service has usual would definitely recommend the dealership to someone else
24 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Andy,
Thank you for your kind words!
We're thrilled to hear you had a positive experience and would recommend us to others.
Evans Halshaw Customer Services
Excellent service
Excellent service! Matthew Jones was friendly, professional and very helpful! Answered all of our questions… and there were lots! Neil Evans also gave us lots of inside info on the Mach E we were purchasing. Couldn’t recommend them enough! Thank you for making the process so easy 🤩
19 September 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Leanne,
Thank you for your kind review and 5-star rating!
We are thrilled to hear that you had a positive experience with Matthew and that you are happy with your purchase.
We are proud of our team and appreciate your recommendation.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Skye,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Good reception listened to what I…
Good reception listened to what I wanted and help search over there website. Offered refreshments every time I was there
13 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi David,
We're so glad to hear you had a positive experience!
We appreciate your kind words about our reception team and their willingness to help.
Evans Halshaw Customer Services
Merthyr
Sorry don't rate this company . Stupidly high prices I don't know how they get away with it
10 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Stephen,
We understand your frustration with our pricing. We strive to provide high-quality products and services, and our pricing reflects that commitment.
We value your feedback and will take it into consideration as we continue to improve our offerings.
Evans Halshaw Customer Services
Great experience with both matthew and…
Great experience with both matthew and Tyrone. Easy sale.
14 September 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thank you for your positive review.
Matthew, Tyrone and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Service records
Answer calls and, if digital records are the way forward, update accordingly.
23 August 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Shaun,
Thank you for leaving this review.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Nice a polite salesman (Tom). Frustrating the car was sold to us with a faulty door handle.
Nice a polite salesman (Tom) . However the car was sold to us with a faulty interior door handle. Very disappointing.
5 September 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Christopher,
Thank you for your lovely comments about Tom.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mr Chisholm,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
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