Evans Halshaw - FordStore Wolverhampton Reviews 

Highly recommend Evans Halshaw Wolverhampton. We were very well looked after by Liz, she was knowledgeable, patient and extremely helpful. We are both very happy with our new Ford Puma. Had a nice chat with all the staff there today lovely people.

This company is extremely unreliable and unprofessional. I bought a car from them and have had non-stop issues with it ever since. What makes it even more frustrating is that one of the issues had apparently been repaired just two weeks before they sold me the car, yet they are now refusing to fix it.
My experience dealing with Kate Ford has been particularly disappointing. I found her to be extremely unprofessional, unhelpful and completely lacking in empathy when dealing with the problems I’ve experienced.
I would never buy a car from this company again. Based on my own experience, I would strongly recommend avoiding this dealership unless you’re prepared to deal with the same kind of problems I have unfortunately experienced.

Honestly, a bit of a sh*t show tbh. I booked in for my MOT & major service 2 weeks in advance online, had my confirmation to hand, but when I arrived, my booking wasn't in the system. Becky was very helpful though and got me booked in, which, whilst she was helpful at all times, it was clear that there was not capacity for fitting in my car.
Firstly, on day one, I noticed that on the tracker, work wasn't started until between 16:00 and 16:30, which is fine, after which at 17:30, Becky ring to inform me of the MOT failure due to needing a new coil spring, which is also fine. What I do find suspect though was that I was told the MOT and service had already been done, which in no more than 90 minutes for both, I highly doubt the service was done thoroughly.
Becky discussed with me the repairs needed and that she would ring me in the morning with prices, which she did, great, saying it should be ready by the end of the day, which again, is fine. What wasn't, was me having to wait around until half hour past closing for the car to be ready, which again, suggests the work was rushed to fit in at the end of the day, thanks to the failing with the booking system, and also, again, leaves me concerned that the quality of the work may have suffered. Not to mention, the complementary car clean I selected in my original booking, wasn't done.
In all, I can't fault Becky on anything, but I'm not at all impressed by the unreliable online booking and apparent rushed nature of the job, which still somehow took 2 full days.

Easy to book, collected and returned on time, driver was extremely pleasant and efficient, car cleaned on return

I have been a loyal customer of this dealership centre for over five years, and I have even purchased my car from them, which makes this recent experience on 8th June even more disappointing.
I originally booked my car service after being quoted £169, only to find out on the payment that would actually cost £220 — with absolutely no prior warning or explanation regarding this price increase.
Secondly, I dropped my car off at 8:00am and was told it would be ready by 12:00pm. However, by 11:00am, I checked the progress tracker and saw that no work had even started on my car. It was only after I complained shortly before midday that work finally began. In the end, my car was not ready until 2:15pm, over two hours later than promised. This caused me unnecessary travel expenses and made me late for work as I had to make alternative arrangements.
To make matters worse, despite paying more than originally quoted and receiving delayed service, I never received the usual vehicle health check video or report, which is normally an important part of the service and helps customers understand the condition of their vehicle.
I emailed customer service the same day requesting a refund and asking for the missing inspection documents. It has now been nearly a week, and I have been completely ignored. The lack of communication has been shocking.
It is very clear this site is overbooking service slots and relying on customers’ goodwill, regardless of the inconvenience caused. While I was there, I noticed several other customers also waiting far longer than expected for their cars to be completed.
Overall, this was an extremely disappointing experience with poor management, poor communication, and unacceptable customer service. After five years of loyalty, I will not be returning, and I would strongly advise others to think twice before using this location.

Don't go near them. Great at selling you thousands of pounds worth of car (where they obviously get the high commission), useless at helping you with a problem.

Ordered a key blade over a week ago, phonesd today and got rold by another bloke they don't do them but if they did they'd need log book, license ID etc. All fair enough, but he refused to give me any option on how to get the process started.

He then put the phone down on me because I said it was a joke (admittedly I did use an expletive but I'm Autistic and this unfortunately does in my case means I get over emotional sometimes.)

Spend your hard earned cash elsewhere and get better service.

I experienced issues shortly after purchasing the vehicle two years ago, and unfortunately another serious issue has only recently come to light following a tyre blowout. When attempting to access the spare wheel mounted underneath the vehicle, I discovered it was secured with a locking mechanism for which no key had ever been supplied.

Given that I was assured the vehicle had undergone a thorough inspection prior to sale, I find it very concerning that an inaccessible spare wheel was apparently never identified. A spare wheel is of little use in an emergency if it cannot actually be accessed.

What has been even more disappointing is the response from the dealership. Despite the issue clearly existing at the point of sale, I have now been quoted £240 + VAT to remove the lock and have effectively been told this is my responsibility. At no stage during the purchase, handover, servicing, or MOT appointments was I informed that a separate locking key even existed.

I also continue to pay for the service and MOT package sold to me by the dealership, which makes the lack of accountability and customer support even harder to understand.

Overall, this experience has left me with very little confidence in both the vehicle preparation standards and the aftersales customer care provided. As a result, I now intend to sell the vehicle and avoid both Ford and Evans Halshaw in future.

If anyone would like further information about my experience, feel free to leave a comment and I would be happy to provide an update. i would advise DO NOT DEAL WITH WOLVERHAMPTON EVANS HALSHAW in particular their commercial vehicles manager trust me I have extensive experience. THIS COMPANY SHOULD NOT BE TRUSTED POST SALES.

Recently purchased a used car from Evans Halshaw, Wolverhampton. I don't change my car very often, in fact the last time was 10 years ago, so I was concerned about any pitfalls or issues. The sales executive, Liz, was extremely helpful without being pushy, explaining the process which had changed since my last purchase. There was a minor fault on the vehicle and Liz arranged to get it repaired sooner than expected. Liz had a good knowledge of the cockpit and explained various aspects of the instruments. Overall the experience was good and if all the sales executives at EH are that efficient I wouldn't hesitate to recommend.

I recently purchased a car from Evans Halshaw Wolverhampton and even though I live over 100 miles away everything ran smoothly.
I had several conversations with Liz who kept me posted with regards to the minor cosmetic repairs that needed carrying out prior to the car being 'customer ready'.

I have used Evans Halshaw for three previous purchases and have always been happywith the service.

My New MSRT van had replacment shocks while in their garage had £2000 damage to door cill and spoiler, they ignored my enquiry into damage and now im left with the bill. Don't use them.

Sadly the sales “gentleman” felt the need to state that the car I was looking to purchase “wouldn’t be feasible” and that I would be “hard pushed to be accepted for finance or a loan” despite not knowing my financial situation or even enquiring about my income/doing any finance checks. Not sure if this was to do with me being a woman and looking at a sports car?

Bad service very crap service thats my firay ford vehicle which is ford mustang mac-e , heating is not working, recall update went wrong dramatically, male staff in service section proudly lie and want me take my car away without fixing the problem poor service

The staff are amazing especially pav and John they helped me pick out my dream car and helped massively with the price !!!

Despite unfortunately being unable to complete the transaction with yourselves at Evans Halshaw Wolverhampton we would like to thank Jordan and Jon so much for going above and beyond in an attempt to "make it happen." Neither of you were pushy and totally professional.
We are very disappointed that we were unable to go ahead with the car.
Jordan, we would like to wish you every success with your future career and cannot recommend you highly enough,
Jon, thank you so much for your input too both of you could not do enough for us and made the whole family feel very welcome!

Evans Halshaw arranged collection of my vehicle and the service driver called me the day before the booking with a time to expect him to arrive, during the MOT and inspection I was informed what extra work was suggested by the service team, and I was quoted for the work, I was informed when the MOT was finished, also when the extra work was carried out and when my car would be returned to me, really pleased.

Stay away from this place if you have any disabilities and looking to purchase a car on motor bility … I will be taking this as high as possible and contacting PIP to inform them of how derogatory their one particular member of staff is at Ford Wolverhampton … as a person visiting this show room with my husband we were looking forward to hopefully purchasing a vehicle from here … these days cars are hybrid electric etc and we have never used a car like this so was hoping to get some insight into them … as soon as we walked into the garage we were met by a man no morning etc which ok isn’t a big deal … we went on to say which car we were thinking of looking at he pointed ‘over there’ … as soon as we mentioned Motorbility his demeanour was worse than when we walked in he stood at his laptop eyes on that not even giving eye contact my partner asked what deposit a certain car required his reply “you’ll have to wait I’ll look’ I walked away not wanting to ask him where his manners were … my partner joined me the sales guy didn’t follow … my partner went over to the desk and started telling him quickly about the difference bombarding him my partner asked him a question and he rolled his eyes and said ‘I’ve just told u’ I joined my partner seeing my partner looking distressed .. I just said how long would it take to get the car his reply ‘this month’ I said so if we wanted the new plate (I no this comes out 1st March) but wanted to continue with does it take longer as it’s a new plate etc his reply ‘well be next month wouldn’t it!’ At this point I was going to lose my rag so I walked out letting him know he was rude… Not every illness is visible if you talk to someone who is looking for your professional opinion you take time effort and manners this is when dealing with anyone you come into contact with absolutely disgusting

I bought a car in September 2025 from Evan’s Halshaw Wolverhampton. At first the customer service was good and there was no problems with buying the car. When I bought the car there was an interior part missing which was spoke about when purchasing and I even signed something to make sure I would get the part as part of the purchase. I have rang multiple times getting told multiple mixed messages and it is now 5 months later and I still don’t have the part and no update from the company. I got told they couldn’t source the part to which I told there was multiple online to purchase and even had to send a link to the eBay for them to purchase but yet still no part. This has really disappointed me as I paid a high amount of money to not get a part I was promised. The part that is missing costs over £100 which is a large amount of money for me to purchase myself when it was promised as part of the car.
The customer service since purchasing the car has been really poor when contacting the company which has ruined the experience and put my off using Evans Halshaw again.
I have also just had the service light come on my car, which was never mentioned when purchasing the car as I was under the impression it had just been serviced which is now another expense after only 5 months.

Efficient and Professional

Dropped car off for a service. Text came through with results of health check and car was ready to pick up very quickly.

I had a second outstanding experience with the service at Evans Halshaw Ford Wolverhampton. This time, I was dealing with another serious coolant leak after breaking down on the M5 late at night. My car was towed to Evans Halshaw, and the following morning I went to the garage, dropped off my keys, and asked that they be handed to the service team on Monday when they reopened so they could diagnose the coolant issue.

They quickly identified the problem and replaced the thermostat within just two days, which really impressed me with their efficiency. I had explained that I have carer responsibilities, and they kindly escalated the priority of my repair.

For the second time, Amy offered me a six-month interest-free payment plan, and when I asked whether there was any possibility of reducing the overall cost, she said she would see what she could do. In the end, a discount was applied, which made me feel genuinely valued as a customer.

When I collected my car, I was greeted warmly and all the paperwork was ready. I also learned that during my previous visit they had changed my brake fluid, which further impressed me.

The customer service I received on my second visit matched — and even surpassed — my first, which was already fantastic. Amy and every team member I interacted with were approachable, empathetic, and highly professional. I do have one more issue to resolve, so I will be returning to the dealership in the new year.