Bought a used car with ~60k miles. Turbo failed after 3000 miles of ownership. Delearship refused to repair or refund despite 2 independant inspections proving the fault was present at POS. EH provide... See more
Company replied
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See what reviewers are saying
Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... See more
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Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... See more
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Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... See more
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Company details
- #81 of 90 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Aylestone Road, LE27QN, Leicester, England, United Kingdom
- 0116 490 9880
3.7
Average
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I bought a Toyota Aygo X press from…
I bought a Toyota Aygo X press from here. Thuli Banda who was dealing with my purchase was very pleasant and was supportive throughout the whole experience.
19 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Faizal,
Thuli will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Lack of transparency on pricing
Lack of transparency on pricing. I would never pay for any additional work to be carried out by this garage on principle.
18 March 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello Ian,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Just collected a fantastic Hyundai i10…
Just collected a fantastic Hyundai i10 from Tariq. Thank you so much for your service. Would always recommend asking for Tariq when buying a car.
18 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Carole,
Tariq will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
I’ve bought a car from Tariq
I’ve bought a car from Tariq. Great service as always. Thank you Tariq for everything
18 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Glynn,
Tariq will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
I was disappointed with the lack of…
I was disappointed with the lack of communication. I was told the car would be back and ready in two days, then when I rang to collect, I was told the part hadn’t even arrived.
Service manager wasn’t helpful and blamed being short staffed.
13 March 2026
Reply from Evans Halshaw - Hyundai Leicester
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello Vaughan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Excellent service
I enquired on the Genesis website about a car, before the close of the day, they had replied and put me in contact with my closest local dealer.
Ben called me we had an in depth discussion and arranged for a test drive. On the arranged day I arrived and everything could not have been more professional, the staff were welcoming, polite and attentive.
everything was explained in intricate detail. at no time was any inkling of pressure was directed towards me to choose a particular spec of car.
Ben, was helpful and a delight to discuss things with, he is now attempting to find the car within my specifications and price point. once this is achieved I will have no hesitation in making a purchase.
an all round pleasant experience.
14 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Philip,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
5 star experience
5 star experience - well done Ben Love - Sales Exec.
I bought my car from Ben and it was one of the smoothest and most enjoyable experiences I’ve had. From the moment I contacted Ben he knew what I needed, communication was excellent and never once applied any pressure. He is knowledgeable, patient, and professional, taking the time to explain every detail clearly.
The car itself was presented beautifully — spotless, well‑prepared, and exactly as described. The whole process felt transparent and trustworthy, which is something you don’t always find when buying a car. Even the handover was handled with real care, making the moment feel special.
I drove away feeling confident, valued, and genuinely pleased with my new car. I wouldn’t hesitate to recommend this dealership to anyone looking for great service, great people, and a great car. A truly five‑star experience. Thank you.
13 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Return calls
1 March 2026
Reply from Evans Halshaw - Hyundai Leicester
Hi Marc,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leicester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leicester Customer Services
Mixed experience
I felt confident about the quality of the service, and was able to fix an appiuntment so that could wait. I was disappounted to collect from home service had been ceased with no communication. The check-in service on line did not work for me. Contacting the garage by phone was difficult with calls dropping out frequently after reaching the greeting message.
11 March 2026
Reply from Evans Halshaw - Hyundai Leicester
Hi Tom,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Hyundai Leicester.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Hyundai Leicester Customer Services
Staff were pleasant
Staff were pleasant. Could do with a bit more customer parking for servicing, or better signage.
11 March 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Leicester Customer Services
Just collected my car from Tariq
Just collected my car from Tariq. Excellent service from start to finish. Nothing was too much trouble!!
11 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Terrible after sales care
The "Service Team" at the Leicester branch are impossible to contact; don't answer calls, don't respond to emails, don't call back. But strangely the sales team answer the phone in 2 rings!
Obviously keen to make a sale, but not interested in after care.
1 February 2026
Reply from Evans Halshaw - Hyundai Leicester
Hi Darrin,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Leicester Customer Services
I visited this store today and what can…
I visited this store today and what can I say the car we went to look at had been damaged because there's no parking anywhere there's just car after car .looking over the car noticed that there was condensation in the back light to be told by the manager that he could drill a hole in the plastic so there wouldn't be any more condensation. Who in there right mind would drill a hole in plastic back light.then he said because it was a used car scratches etc wouldn't be fixed just buffed up keys didnt work .dont waste your time going there read the reviews some of them was spot on .never again went to motorpoint in Birmingham so helpful friendly from start to finish
9 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Karen,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leicester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leicester Customer Services
I explained the problems I had with my…
I explained the problems I had with my vehicle and the work was completed in a very professional manner.
28 February 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello Christine,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Dealt with Tariq (sales advisor)
Dealt with Tariq (sales advisor) - purchasing first car for my son - great service from him - straight talking, helpful and courteous - quickly built up trust in him - he did what he said he would.
6 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Found it hard to park
Found it hard to park, had to wait 15 minutes to park for my service.
4 March 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Leicester Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello Rafal,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Bought a car from the Walsall branch…
Bought a car from the Walsall branch and have been passed from pillar to post with the after care until i rung Cat at Leicester branch who couldn’t do enough to get me the help i needed what a star she is shes gone above and beyond to help me what a credit she is and also Will who booked my car in and was very helpful too thankyou guys
2 March 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Julie,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Hyundai Leicester Customer Services
Excellent service again
17 February 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello, Jeff
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
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