Evans Halshaw - Kia Hull Reviews 

I came in to view a used vehicle and what can I say my experience was just dreadful from start to finish. I thought I was doing the right thing booking an appointment but clearly they do not keep to their commitments after sitting in the showroom for over an hour I was finally seen to. I kept being approached by the used manager Brian who kept telling me to wait patiently in an overly energetic but sarcastic manner at first I thought this was just his character and tried to ignore this however I then glanced across to Brian and saw him laughing and jesting to other members of staff whilst pointing at me what is even more concerning as Brian is a not a quiet individual I had also overheard numerous times him using different racial remarks (which I can not write on this review) in the showroom which I felt can only be directed at me. After the longest wait possible I was finally seen to and all that time just to be insulted with a part exchange figure that quite simply they plucked out of thin air. After expressing my disappointment with this I then found out Brian is not an over energetic person but I feel is struggling with some sort of psychotic issues as he came storming out his glass office and started using pressure tactics (now in a clear aggressive manor) on me telling me he is valuing my car less because I am not buying products and if I am not happy I can just leave. After hearing this i said I was leaving. He walked back in his office and I again overheard him saying how he would gladly throttle me if he saw me in the streets at first I thought of raising a complaint but I feel as “he is the most senior person” my complaint will go nowhere but his psychotic behaviour is a serious concern and after the way I have been treated and reading more 1 star reviews it is clear this is an ongoing issue I went to SG petch in York offered me £2000 more for my car amazing service and couldn’t thank them more

A total of 11 hours in showroom

Charged for four tyres at MOT, which had been told by a mechanic two weeks before were only going to be advisory.

Opted for cheapest tyres to be charged on arrival for the premium tyres. A lot of confusion then ensued whilst the staff established what I should be charged.

Lack of communication throughout the day on my cars status and when I could pick up, and then poor communication when handing me the car back.

Was told the car exterior had been cleaned as part of the MOT, and it was just at dirty on pick up as when I had left it.

Disappointing based on this being a main KIA dealer, work needed on communication.

Easy to arrange booking, work carried out satisfactory and car returned within agreed time.

Very long story , when buying the car I had issues that kia hull refused to deal with took 2 weeks of emails to sort out

Then had issue with car drifting to right had the alignment done twice at Halfords but did nothing

Update

The car is now veering to the left rather than right and kia hull do nothing

They say they will deal with issues internally what sort of answer is that to customers ?

Needless to say I'm left with a 23k paper weight on the drive so will you star what you will do so others can see , will you answer my calls or emails ? Will you give me my money back ?

Spoke to kia hull they said that will be a months wait but I couldn't drive car and they wouldn't give me courtesy car for any of that period so I phoned kia uk who said that isn't good enough by this point kia uk was speaking to them as they had stopped answering there phone

I then got told to take the car in as kia uk had spoken to kia hull wanna say about 10th August so I took it in and kia say why have you brought it in it won't be seen until the 26th so I said well someone here is lying to me to which service guy laughed and said it will only be the 26th now again no courtesy car so I took the car home and phon d kia uk again

After I complained via email to numerous people I then had emails off branch manager he then said he will get it booked in for the 18th to have it looked at so I took it on on the 18th the staff was rude at end of day I got a phone call stating there was a 160 pound bill I was like what about the hassle you've caused me but they wouldn't budge so that along with 60 in taxis to kia hull and to and from work I'm bout 300 pounds in the hole

The manager insisted o take it to them when I could of taken it somewhere else got it sorted sooner with better service

All you get back from these complaints os Evans halshaw stating thanks for feedback when reality is they don't want to speak with you pu deal with you

If I was you go further than kia hull for any warranty issues

My air conditioning was given a full bill of health despite it not working when I dropped off the car and me having left a comment explaining this. No explanation was given for this. My additional comments/ requests on the booking form were ignored and not mentioned.
The video of my car health check was very useful and staff were lovely.

excellent service from halshaws kia in hessle,
good price on the a1 audi and great friendly service/help
from Sophie Wright.

Arrived to drop car off, Staff in office talking, waited for 5 or so mins before I was seen, Customer Service is not what it used to be

Sophie was extremely efficient, patient and worked hard to make our car purchase as easy as possible. Top marks and thank you

Excellent service. Not pushy with any additional packages etc. services was very professional and friendly

Met salesman Tony in the yard whilst we were browsing,Tony was not pushy,just said feel free to look at all cars get the key tag and he would sit with us.Got what we needed and he went through the finance deals and we bought a car hassle free true gentleman

Sophie was absolutely amazing , I have never bought a car from a dealership before and she made sure the whole experience was extremely easy and quick and was happy to answer all my questions. Would definitely recommend

Carlos and Tony who I dealt with was very helpful and friendly when purchasing my new car. Very satisfied and would recommend 😁

Disgraceful Service — A Deeply Distressing Experience From Start to Finish

My mother’s experience with Evans Halshaw Kia Hull was nothing short of disgraceful. What should have been a straightforward vehicle purchase turned into months of stress, disruption, frustration and repeated failures in customer service.

My 77-year-old disabled mother purchased a Nissan Leaf from this dealership, only for it to develop a serious charging fault within weeks. She returned the vehicle and was assured that the problem had been repaired. However, after taking the car home, it became clear that the exact same fault was still present. The vehicle had to be returned immediately, and the dealership then kept it for approximately seven weeks.

During this entire period, my mother was left without her car and was refused a courtesy vehicle, despite her age, disability and reliance on transport for everyday life and medical appointments. The consequences were significant: she was forced to cancel appointments and became dependent on family members for basic transport. The complete lack of compassion, understanding or practical support shown to a vulnerable customer was deeply upsetting and unacceptable.

The fault with the car was bad enough, but the way my mother was treated throughout the process was far worse. Communication was consistently appalling. She was repeatedly forced to chase the dealership for even the most basic information. Calls regularly went unanswered, some were disconnected, and promised callbacks repeatedly failed to happen. She was left in the dark for weeks and made to do the work that the dealership should have been doing as a basic part of its customer service.

We later discovered that the dealership had failed to take the vehicle to Nissan for its booked diagnostic appointment. This avoidable failure caused further unnecessary delay and prolonged the period during which my mother was left without transport. There appeared to be a serious lack of organisation, communication and accountability.

Once Nissan eventually identified the charging unit as the cause of the fault, my mother was told that the repair might not be covered. She was then asked whether she wanted to look at another car instead. After weeks without her vehicle, repeated failures in communication and the dealership’s own delays, this response was completely unacceptable. Rather than taking responsibility and providing a clear solution, the situation appeared to be pushed back onto the customer.

Even obtaining a refund became another exhausting and unnecessarily prolonged ordeal. My mother was repeatedly asked for her bank details despite having already provided them. Once again, she encountered unanswered calls, poor communication and a complete lack of urgency. After everything she had already experienced, this was yet another unacceptable failure.

After months of disruption, stress and frustration, my mother has finally received her refund. However, receiving her money back does not undo the distress, inconvenience and loss of independence caused by the way this situation was handled.

Vehicles can develop faults. What separates a responsible dealership from a poor one is how it responds when those faults arise. In this case, the response was consistently inadequate. My mother was left without transport for weeks, forced to cancel medical appointments, repeatedly ignored, made to chase for updates and given little confidence that anyone was taking responsibility for resolving the situation.

The entire experience demonstrated what we believe to be a serious failure in customer care, communication, organisation and accountability. The treatment of a 77-year-old disabled customer throughout this ordeal was deeply disappointing and, in our view, completely unacceptable.

Based on this experience, we would strongly advise anyone considering purchasing a vehicle from Evans Halshaw Kia Hull to think very carefully before doing so. We would not recommend this dealership to anyone and would never choose to deal with it again.

Shocking Customer Service

My mum purchased a Nissan Leaf from Evans Halshaw Kia Hull. Within weeks it developed a charging fault and had to be returned. She was told it had been repaired, but when we got it home the fault was still there, so it went straight back. The dealership then kept the car for around seven weeks.

As a 77-year-old disabled customer, she was left without a vehicle and was refused a courtesy car. She had to cancel medical appointments and became reliant on family to get anywhere.

What made this experience so unacceptable wasn’t the fault itself, but the complete lack of communication. She constantly had to chase for updates, calls regularly went unanswered or disconnected, and my formal complaint to head office received no meaningful response.

To make matters worse, we later discovered the dealership had forgotten to take the car to Nissan for its booked diagnostic appointment. After Nissan identified the charging unit as the fault, she was told the repair might not be covered and was asked if she wanted to look at other cars instead. Yet promised callbacks never came.

Even arranging a refund became another frustrating process, with repeated requests for her bank details and more unanswered calls. After months of unnecessary stress, she has have finally received her money back.

Cars can develop faults, but it’s how a company deals with them that matters. Sadly, the customer service, communication and organisation throughout this experience were extremely poor. We cannot recommend Evans Halshaw Kia Hull based on how she was treated.

Friendly and helpful staff. car ready on time and I liked the timely video of the car being serviced.

Coffee test drive andy was in the army i worked for army we had a lot in common nice bloke.

Disappointed 😞 had a Service Plan on a car which ended up being wrote off in an accident ,Evans Halmshaw where refunded the service plan from Emac ,but I had to pay for the service on my replacement vehicle,as they claimed it was not transferable from one vehicle to another but they still received a refund........Any decent company would pass on this refund to a loyal customer of over 8 years not profit from unfortunate circumstances.

Took 3 hours for something they said would be done in an hour. No good on a sit and wait appointment. Recall work complete, then felt pushed to have additional work done totalling over £1100. Needing the work wasn't an issue, I am glad they pointed it out. When I mentioned it had takes 2 extra hours to complete the recall I was offered 15% discount. Cost aside I wasn't confident when the work would be completed so refused. Same work at a local garage £550 done that day.