Evans Halshaw - Renault Durham Reviews 368

Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was great all day and I was kept informed throughout. Vehicle was available ahead of time and all work was completed. Even managed to carry out a few other little jobs that I had added onto the original booking too.

A good job and I am happy about the outcome. They fixed the oil leaking as I reported and carried out additional repairing eork.

We got a courtesy car quickly
Staff are very helpful and happy whether buying new or used car.
Carol on servicing is always there to greet you with a smile and explain any problems to us. Sadly she is retiring soon

Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly things have changed drastically for the worse!

Zoe went in for a service and 12v battery change when picked up the car would not charge on AC when I recontacted to have this addressed was advised that they are not EV certified and could not resolve the issue this is a catastrophic customer service experience and I am waiting for the franchise manager to call me.

Great communication throughout the repair process

Fabulous service.

Provided comfortable space for me to work in while I waited. Sorted out all problems professionally. Will be back for the next one.

My service at Evans Halshaw was friendly and efficient. I was kept informed about what work was being carried out on my vehicle and when it would be returned. The whole process was very smooth and made me feel happy to return again.

Very good service provider...very pleasant staff....you know what you need to do in advance and they remind you of your appointment!!

As promised and on time!

I always get a good reception from all the staff and the workshop is always very efficient

Friendly staff and work undertaken as expected

All staff were great and service went very smoothly 👌 👍

Excellent job today taking a dent out of my mini.

Lewis was very knowledgeable and friendly a d did everything that was asked of him.

I recently dealt with this dealership, primarily with a salesman called Lewis Anderson, and sadly our experience was extremely disappointing from a customer service perspective.
We initially contacted the dealership after seeing a 2025 Renault Austral advertised on AutoTrader with only 2,500 miles on the clock. We live in Essex, around 200 miles away, and the car was for my 77 year old father in law, who had been searching for a very specific model and colour. This car seemed perfect.
I spoke to Lewis after being passed over by the Sales Manager. He was pleasant enough and sent a video of the car, which all seemed fine. We attempted some very modest negotiation on a car priced at nearly £30,000, even asking for as little as £200, but were told pricing was controlled by “dynamic pricing” and could not be adjusted. That in itself wasn’t the issue — the issue came the very next day when the car was reduced by £300 on AutoTrader, despite me having offered more than this the day before. Lewis did not contact me to let me know about the reduction. I discovered it myself, and when I rang him, he wasn’t even aware of the price change. This was the first clear sign of poor customer service.
Despite this, we went ahead with the purchase. We paid £25,000 upfront, booked train tickets, and travelled four hours to collect the car. On arrival, the staff were welcoming and the car was as described. However, it had not been taxed, so we had to wait while this was sorted. After paying the balance, we were given a very brief handover and set off.
Less than 90 minutes later, on the A19, a 40 tonne articulated lorry drove into the back of us. Both of us were injured — thankfully not seriously, but with cuts, bruises, and whiplash. The car was badly damaged just two hours after purchase.
Following Lewis’s instructions during the handover we contacted Renault Breakdown using the number provided, only to be told they could not help as the car was not showing as taxed. When I called Lewis to explain what had happened, he simply stated that breakdown cover doesn’t apply to accidents (which may be true), but offered no assistance whatsoever, no advice, and no support at a time when his elderly customer had just been involved in a serious accident.
Our own insurer had to take over recovery, and we then had to make our own way home — injured, shaken, and without a car that had just cost nearly £30,000.
This leads to the most shocking part of the experience. It has now been over a month since the accident, and not once has Lewis or anyone from the dealership contacted my father in law to ask if he is okay, to check on the situation, or even to enquire about the car. Nothing. No call. No email. No message.
This is appalling aftersales service. A 77 year old pensioner was injured in an accident just hours after buying a car from them, and the dealership could not care less. Even from a commercial point of view, if the car is written off, there may be an opportunity to assist with a replacement — but again, nothing.
At the very least, a basic message expressing concern or offering help would have been expected. The complete lack of empathy, follow up, or customer care is unacceptable.
Based on our experience, I would strongly caution others about the level of service you can expect once the sale has been completed

My new car was due its first year service, they came and picked the car up and brought it back when complete, also had a phone call explaining what follow up work was needed after the sevice.

Easy and friendly