I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... See more
Company replied
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See what reviewers are saying
After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, re... See more
Company replied
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... See more
Company replied
I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... See more
Company replied
Company details
- #80 of 90 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom
- 0191 332 4600
4.4
Excellent
384 reviews
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Reply from Evans Halshaw - Renault Durham
Hello Neil,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
after 2 years same old problems
After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, received a call back from the garage manager who initially was extremely rude on the phone referencing a previous complaint i made a few years ago about a previous member of staff being rude. I have since tried to call back numerous times and to no avail. extremely unhelpful staff and a manager who does not seem to want to interact to resolve an issue. I have since made a complaint to the Motor ombudsman and will also be reaching out the the FCA. Awful experience and i would strongly recommend using another garage for your car servicing needs.
10 August 2026
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
It was a nice experience at Durham…
It was a nice experience at Durham staff and service was great my special Thanks to Jo
8 April 2026
Reply from Evans Halshaw - Renault Durham
Hello Debra,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Renault Durham Customer Services
excellent service from a good friendly…
excellent service from a good friendly service dept
5 August 2026
Reply from Evans Halshaw - Renault Durham
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
The difference a sales executive can make…
I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan. His support from beginning to end was patient and exacting; his professionalism showed an integrity far superior to others I met in other garages when looking for a new car: He proved to be worth my trust. He made the difference. The service I received was superb. I would certainly recommend this garage to family and friends should they look for a new car.
6 August 2026
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello Lynn,
Thanks for sharing your recent experience!
It sounds like Ethan has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Renault Durham Customer Services
Service team very attentive
Service team very attentive, clearly explained all work required and costings. I would definitely recommend Renault Durham.
4 August 2026
Reply from Evans Halshaw - Renault Durham
Hello Kristofer,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Renault Durham Customer Services
Reply from Evans Halshaw - Renault Durham
Hello,
Thanks so much for your feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
Be sure they are checking correct card details.
Nothing to add to the point I have already advised.
27 July 2026
Reply from Evans Halshaw - Renault Durham
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Renault Durham Customer Services
Service and mot…
A Quality service by very friendly staff and I felt relaxed and was kept informed by the manager about my car
20 July 2026
Reply from Evans Halshaw - Renault Durham
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
I visited the Evans Halshaw Durham…
I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some negative experiences at other garages beforehand.Lewis’ professionalism and knowledge made the whole process smooth and straightforward, and I felt comfortable throughout. I purchased a car during my visit, and everything went exactly as explained.I haven’t needed any after‑sales support yet, so I can’t comment on that part of the service, but based on my experience with Lewis, I feel confident that any issues would be handled well.Overall, a positive and reassuring experience.
10 July 2026
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Sharon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis at the dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Good sales from Lewis
This is my 5th car from evans halshaw Durham. I just keep going back as they have always given me a good service when choosing cars and good aftercare.
This time has been no exception, Lewis the salesman was amazing. Im not an expert on cars I basically only put fuel in and drive them. Colour, comfort and style is what important to me.
Lewis asked me a series of questions like what I liked and disliked about my current car, and got me chatting about driving cars in general.
The car he came up with was amazing. We have had it a week now and I am so happy with it. Beautiful Colour good height for easy access, and hey Google is amazing.
Thank you for your patience and your expertise in sales.
14 July 2026
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Patrica,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Car looked after well. Found a fault on a health check and sorted it.
Excellent customer service especially from Courtney.
9 July 2026
Reply from Evans Halshaw - Renault Durham
Hello Colin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Durham
Hello Kav,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Danny Does Durham
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was great all day and I was kept informed throughout. Vehicle was available ahead of time and all work was completed. Even managed to carry out a few other little jobs that I had added onto the original booking too.
25 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
A good job and I am happy about the…
A good job and I am happy about the outcome. They fixed the oil leaking as I reported and carried out additional repairing eork.
25 June 2026
Reply from Evans Halshaw - Renault Durham
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Staff knowledgeable and courteous.
19 June 2026
Reply from Evans Halshaw - Renault Durham
Hello Thomas,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
We got a courtesy car quickly
We got a courtesy car quickly
Staff are very helpful and happy whether buying new or used car.
Carol on servicing is always there to greet you with a smile and explain any problems to us. Sadly she is retiring soon
19 June 2026
Reply from Evans Halshaw - Renault Durham
Hi Julie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Carol at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
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