Buying a used Audi from Evans Halshaw was great - Sunjay Singh made the experience very easy. He was helpful, honest, and no hard sell. The car was in great condition and the process was straightforwa... See more
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A much better experience than last time. Dealt with Finlay Hill & Rhys in the service department. Both very responsive in customer service. Some process improvements post sale - such as what to... See more
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Five stars for Rhys Ebdon in Sales, Jordon and Michael in the Service department. If we bought a nearly new car again, we would specify full service as part of the pre-purchase checks. After driving... See more
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The staff make this company great! They are always very helpful, polite and give good advice. They have extensive knowledge about your vehicle which is really encouraging. Thank you Vauxhall!
Company replied
Company details
- #81 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Nash House, Sloper Road, CF11 8SE, Cardiff, Wales, United Kingdom
- 029 2038 7221
4.6
Excellent
542 reviews
Asks customers to review
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Good experience
Katie was very helpful and responsive from first enquiry to final sale and made the experience comfortable and pleasant, both via email and in-person.
Dealer's overly pushy sales strategy for add-ons is slightly off-putting. Vehicle had barely enough petrol in it to get to petrol station which wasn't very impressive.
31 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Holly,
We appreciate your feedback and are glad you found Katie helpful and responsive.
We strive to provide a positive experience for all our customers.
We understand your concerns regarding the sales strategy and the fuel level. We will take your feedback into consideration as we continue to improve our services.
Evans Halshaw Customer Services
Katie was great
Katie was great. Polite, friendly and helpful. She even looked after our dog whilst we went for a test drive, which was really helpful.
We had a few early issues with the vehicle and whilst Evans Halshaw were easy to get hold of and have made reasonable efforts to resolve things, I don't feel I can give more than three stars because of a fair bit of inconvenience that I believe came from a lack of care. There's also a fairly consistent air of 'it's not our fault' within interactions, which is unappealing. It's all quite trivial really, but when you're paying a large sum of money for something, the discrepancies weigh a lot more.
To reiterate, Katie the sales executive gets 5 stars. I wish I could review her separately!
24 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi,
We appreciate you taking the time to share your experience.
We're glad to hear that you had a positive interaction with Katie.
We understand your frustration with the early issues you encountered with the vehicle.
We strive to provide a seamless experience for our customers and we're sorry to hear that your expectations weren't met.
We'll take your feedback into consideration as we continue to improve our services.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Lesley,
We're so glad to hear you had a positive experience.
We appreciate your kind words and will continue to strive for excellence in everything we do.
Evans Halshaw Customer Services
MOT &Service
Collection & Delivery as scheduled customer service was excellent car cleaned inside and out before return
20 January 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Gareth,
We are pleased to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience.
Evans Halshaw Customer Services
Purchased car off Katie who was very…
Purchased car off Katie who was very professional and great to do business with and has excellent customer service nothing to much bother
12 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Ian,
Thank you for your kind words about Katie.
We are pleased to hear that you had a positive experience and appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Yesterday I saw a Citroen C3 2022 reg…
Yesterday I saw a Citroen C3 2022 reg for sale it was priced at £410 above the average price
I phoned to say I have seen 2 other cars exactly the same spec reg milage etc 1 was priced £650 cheaper and the other car was priced £750 cheaper? I contacted the head office after I spoke to the manager of the above garage! To ask could the price be dropped for a cash price especially as it was £410 above the average price? Answer definitely not! So ripping customers off with way over the market prices of their cars
Sian
16 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Sian,
In regard to the pricing of vehicles, we have a dedicated team who research our vehicles on a daily basis to ensure we are the lowest in the area, therefore there would not be any room for negotiation.
I will however ensure that all this feedback is passed over to the relevant leadership team, so they can take this on board.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Elizabeth,
Thank you very much for leaving a 5* review.
Rhys will really appreciate it!
Have a great day!
Evans Halshaw Customer Services
From having my car picked up to being…
From having my car picked up to being kept upto date
All great
10 January 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Mair,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Helpful staff & peace of mind.
9 January 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Christine,
We're thrilled to hear you found our staff helpful and that we could provide you with peace of mind.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hello Carole,
Thank you so much for the 5* review.
Take care,
Evans Halshaw Customer Services
Friendly and Efficient Service
Friendly service, efficient and effective. Clear information, phone call on completion.
1 July 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Thomas,
Thank you for your wonderful 5-star review!
We're thrilled to hear you found our service friendly, efficient, and effective. We value your feedback and hope to see you again soon.
Evans Halshaw Customer Services
Quick and friendly service drop off and…
Quick and friendly service drop off and collection
19 December 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Stuart,
Thank you for your kind words.
We're delighted to hear you had a positive experience with our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hi,
Thank you for your kind words.
We are delighted to hear that you found our service helpful and efficient.
Evans Halshaw Customer Services
Professional yet friendly
Professional yet friendly. Informed of progress. Excellent service.
17 December 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Michael,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Evans Halshaw Customer Services
1st class customer service
Katie saw me through my car purchase. Unbelievably knowledgeable and helpful. 1st class customer service.
15 December 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Brendon,
We appreciate you taking the time to share your feedback.
We're so glad you found Katie helpful and knowledgeable.
Evans Halshaw Customer Services
Easy to book in for the service on…
Easy to book in for the service on line…Everything was so smooth & professional
10 December 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi David,
Thank you for your kind words and 5-star rating!
We are so glad to hear that you had a positive experience.
We appreciate your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Michael,
Thank you for your kind words!
We're happy to hear you had a positive experience.
Evans Halshaw Customer Services
Excellent service as ever.
12 February 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Rory,
Thank you for your kind words and five-star rating!
We appreciate your continued support.
Evans Halshaw Customer Services
Poor service ignorant couldn’t wait to…
Poor service ignorant couldn’t wait to leave £215 shocking for the service i was given
29 November 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Patricia,
We are sorry to hear about your experience.
We value all customer feedback and will use it to improve our service.
Evans Halshaw Customer Services
The guys on the service team are…
The guys on the service team are incredibly helpful. They sorted my car out and despite some parts complications kept me informed every step of the way. I must mention Rhys, Jordan and Rhys Jones, who all went above and beyond.
15 November 2024
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Jonathan,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience and that you are happy with the service you received.
We appreciate your feedback and are glad that you found our team to be helpful.
Evans Halshaw Customer Services
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