Servicing only Monday to Friday. No good for full time workers. Unable to give specific times meaning you can be sat in the showroom for 5 hours waiting
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Perfectly managed recall. A Software issue that we were not even aware of had developed, we were informed and tge issue was sorted promptly. Staff are efficient, freindly and proffesional.
Company replied
Excellent experience. Ronnie was extremely helpful, professional and patient. He explained everything, helped me find exactly what I was looking for and arranged for it to be brought down from Doncas... See more
Company replied
Our vehicle was collected on time and delivered back fully serviced and valeted. In addition, an airbag fault was diagnosed and corrected following a diagnostic test with only nominal charge. We have... See more
Company replied
Company details
- #81 of 90 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Redfield Road, Clifton Boulevard, NG7 2UJ, Nottingham, United Kingdom
- 0115 988 5500
3.9
Great
470 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Many Thanks
Many Thanks to Kevin G & the team for sorting my MOT & Service, wouldn't go anywhere else.
9 July 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Tracey,
Kevin will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hi Patricia,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Quick response to recall notice
18 June 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Timely service and friendly staff
Timely service and friendly staff. I received the service report and was told everything was OK with the car. It would have been helpful to have a brief explanation of the report and any items that may need attention in the near future. Overall, a good experience. I would go back again
18 June 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Nyasha,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Air bag recall
Helpful,work started on time.Finished while we drank our complimentary coffee would recommend.
15 June 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Wake,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Becky at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
The place was pretty full with cars
The place was pretty full with cars . And very busy . It’s a shame the site is so small can not accommodate service/sales too well
3 June 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Dear Kuldip,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Terrible dealership
Terrible dealership. Sold a peugeot 5008 with a know ad blue problem P208E fault that causes a warning that the engine will be impossible to start. They sell 3 yr guarantees and tell you they cover everything, that is except any ad blue issues. the bill is over £1k but also they sold the car with a flat battery. Any simple diagnostic test identifies this, of which that said the car had with a full service. No answer from emails, no returned phone calls. Currently going through consumer rights act 2015 to make them sort this out. Would you ever trust Evans Halshaw?
2 June 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hi Jonathan,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We understand how frustrating it must be to encounter issues with your vehicle, particularly regarding the AdBlue system fault and battery condition so soon after purchase. We also recognise your concerns around the warranty coverage and the inconvenience caused by difficulties in reaching our team.
At Evans Halshaw, we take all customer concerns seriously and would like the opportunity to investigate this matter fully and work towards a resolution for you. Please could you contact us directly at help@evanshalshaw.com
We are committed to addressing your situation and restoring your confidence in our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hi Tecla,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Christine,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Brand Customer Services
Evreating it was perfect!
Evreating it was perfect!
I went with my car to the dealer and in 30 min.my car was ready..
Very professional job and staff.
19 May 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Great service
The whole process from start to finish was amazing as always.
Rebecca Reynolds was just above and beyond, she deserves a pay rise 👏
11 May 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Tracey,
Thanks for sharing your recent experience!
It sounds like Rebecca has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services
Dreadful experience
Dreadful experience. Bought a used car early February and took out took out 3 year Premium Guarantee. Broke down 3 months later believing I had full AA cover. No cover. Had to pay to recover the car myself. The problem was nobody at EH Nottingham cared. Nobody answered my emails or texts. No apology. The car was repaired by the under the 3 month buyers guarantee.i would never buy a car again from this company.
5 May 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Bad communication
Took my vehicle here for repairs as required specialist garage to look at it and not a great experience at all. Was given 4 dates for completion, first date was informed problem was worse than expected and would require parts and more labour, no issue there. After that the remaining 3 dates not once did I receive a call to say there would be a delay I had to ring them to see what was happening. Also never told the full price of the repair on the phone was only told full price when on way to collect. I’ll give credit to the manager and his handling of the situation but would it not be better to email so everything is in writing to save further confusion.
As all the vehicles repairs wouldn’t be required if it was electrical I sat down with a sales rep regarding pricing for an electric vehicle. Spent around an hour to be told I would be contacted the following day with a price. Almost 2 weeks later and I’ve had no communication from them and I’m done ringing them chasing probably long term a blessing in disguise
23 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Matt,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Evans Halshaw Brand Customer Services
Reception Staff.
Staff at the front desk make you feel welcome as soon as you walk in, especially Sarah.
30 April 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Weeks Later and Still No Response from…
Weeks Later and Still No Response from Evans Halshaw - Update #3
Posting this as a follow‑up because the situation has actually become worse. I filed a complaint weeks ago and have chased it multiple times. Each time I was told someone would contact me “ASAP” or “within 48 hours,” but nobody ever did. Not once.
This isn’t just slow service — it shows a complete lack of aftercare (and Lies). The issues I raised were genuine and reported immediately after purchase, yet the response has been silence and empty promises.
If you’re considering buying from Evans Halshaw, be prepared for the possibility that any problems you report afterwards may be ignored entirely. My experience has shown that getting a resolution, or even a simple phone call, is extremely unlikely.
30 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Rick,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Just having vehicles checked thoroughly…
Just having vehicles checked thoroughly before sale .
22 April 2026
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello,
Thanks so much for your feedback and for choosing us. And we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Vauxhall Nottingham Customer Services
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello Emma,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Nottingham Customer Services
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Well what can I say
Well what can I say. From being welcomed by Alex Jacques he was 5 star from start to finish very polite, very well communicated and a great laugh. Helped me find the car I wanted, back to a ford it was. Thank you ☺️ fantastic salesman.if I could give more star I would
🌟🌟🌟🌟🌟.
20 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Citroen Nottingham
Hi Keylie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alex Jacques at dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.