A well delivered Thank you to Ian at the Gateshead Stadium branch. If it wasn’t for his kind understanding, patience and excellent friendly customer service I would have walked away and shopped else... See more
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See what reviewers are saying
We picked up our new car today, the whole experience was seamless from start to finish. The staff are very welcoming friendly and helpful, we dealt with Sam Jacob and Iain, they were all very helpful... See more
Company replied
Alex was amazing at helping us find the right car to suit our family, offering us help and support through every step of the way, offering good advice. Helpful, friendly, supportive. 5* for the ho... See more
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Avoid! Evan Halshaw Gateshead! Purchased a virtually brand new Astra Ultimate PHEV, I should have had sense when they said they were returning it back to Vauxhall. I purchased in March 25, more or les... See more
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Company details
- #81 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom
- 0191 477 8595
4.7
Excellent
761 reviews
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This review is regarding front of…
This review is regarding front of house, Customer Service which was handled very professionally and respectfully by the chap involved.
Booking my EV in was a pleasant and straightforward experience, regarding the issues I am having with the low range that I getting with my Mokka EV.
After leaving my car with them, they provided a similar courtesy car which was very clean and tidy.
Later that day when I collected my car they had also given it a nice thorough clean inside and out.
However, the very low mileage that I am getting out of my Mokka EV wasn't fixed.
13 June 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Phil,
We appreciate your positive feedback regarding the professional customer service you received when booking your EV.
We're glad you found the courtesy car clean and your car was thoroughly cleaned.
We regret that the issue with your Mokka EV's range wasn't resolved, if there is anything we can help with, please email service.followup@evanshalshaw.com
Evans Halshaw Customer Services
Dropped car off and asked if it could…
Dropped car off and asked if it could be ready for the school run. Car was due a service and it’s first MOT. Called me at 2.30pm to advise my car had passed and it was ready for collection. All clean and vacuumed. They even drove the car round to the door and opened my windows to let some air in.
20 June 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Katie,
We're glad your car service and MOT experience met your needs, especially the quick turnaround for your school run.
It's great to hear that you appreciated the extra touches like the cleaning and the fresh air.
Thank you for your positive feedback!
Evans Halshaw Customer Services
Great customer service as always
Great customer service as always. I have bought 2 cars and had after sales services etc with them for years. Never had any problems. Fantastic team and highly recommended . Thank you
13 June 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Kirsty,
We appreciate your continued patronage and are so glad to hear about the great experiences you've had with our team over the years.
Evans Halshaw Customer Services
Excellent service
Recently had my service and MOT done on same day here, car was ready, washed and vacced in less than 3 hours! Really impressed with customer service here too, Lewis was superb, phoned with an update of when the car would be ready to collect and brought it round to the front for me! Alan is also always very friendly, always saying hello. Really friendly atmosphere at this branch
12 June 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Tammie,
We appreciate you highlighting the efficient service you received, including the car wash and vacuum.
We're happy to hear that you were impressed with the customer service and that Lewis created a friendly atmosphere.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hi James,
We're so glad that you felt like you were part of our family!
Thank you for your wonderful feedback; it means a lot to Alan.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Leslie,
We appreciate you taking the time to leave us this fantastic review.
Evans Halshaw Customer Services
Fantastic service from the team
Fantastic service from the team, from the moment we noted our interest in the vehicle we were called and the sale went through seamlessly.
Sam and the team do an amazing job at ensuring you are satisfied with your purchase and I wouldn't hesitate to use their services again in the future.
10 June 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Lyndsey,
We appreciate your positive feedback and the 5-star rating!
We are delighted to hear that you were satisfied with the seamless sales process by Sam.
It's great to know that our team ensured your satisfaction. We value your recommendation!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Karolina,
We're happy to hear that your experience was easy, and we appreciate your positive feedback!
Evans Halshaw Customer Services
Dave was great
Dave was great. Very friendly and professional. Great communication during the whole process. Thanks
21 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Kirsty,
We're happy to hear that you had a positive experience!
We appreciate you mentioning the clear communication provided during the process.
Thank you for your feedback about Dave.
Evans Halshaw Customer Services
Seemless communications and a great…
Seemless communications and a great bunch of people who are always happy to help. Lewis dealt with my service on this vist, keeping me informed with no pushy upselling. I always feel valued as a customer.
19 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Beth,
We're happy to hear that our communications were seamless and that you found Lewis to be helpful.
We appreciate your recognition of our no-pressure approach and that you feel valued as a customer.
Thank you.
Evans Halshaw Customer Services
Took my car in for a service and the…
Took my car in for a service and the whole process was so easy and staff really helpful
20 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi,
We appreciate you taking the time to leave us a review.
We're so glad the service was easy and our staff were helpful.
Evans Halshaw Customer Services
Full Service review
Quick and informative experience for my recent service. Lewis was very helpful and kept me up to date, along with the contact around 2 year brake fluid change.
9 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Mark,
We're glad you found the service quick and informative, and that Lewis was helpful in keeping you updated.
We strive to provide excellent customer service and are pleased to hear that our efforts were appreciated.
Evans Halshaw Customer Services
Alex and Iain were very helpful
Alex and Iain were very helpful. The whole process was quick and smooth.
6 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Adam,
It's wonderful to know that Alex and Iain provided such excellent service.
Evans Halshaw Customer Services
David looked after us from start to finish
David looked after us from the moment we walked in, purchased same day and car picked up the day after, very helpful and informative and cares about his customers.
2 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Joshua,
It sounds like you received excellent service from David.
We strive to provide exceptional customer care, and we're delighted to know you felt well looked after.
Evans Halshaw Customer Services
Travelled down from Scotland to buy a…
Travelled down from Scotland to buy a car from Alex, top man and great service and communication throughout.
2 May 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Andrew,
We are delighted to hear that you had a positive experience with Alex.
We appreciate your business and hope you enjoy your new car.
Evans Halshaw Customer Services
Great service as always
Great service as always, Meghan goes the extra mile in making sure you are kept up to date with the vehicles progress.
Car was booked in for a major service, highly recommend Evans Halshaw Gateshead
30 April 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Stuart,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience and that you were happy with the service you received from Meghan.
We are thrilled that you recommend our services and appreciate your feedback.
Evans Halshaw Customer Services
Great Experience
great care whilst looking for and buying a car! all questions were answered fully and very informative, with a special thanks to Alex and Ben for being so lovely and very efficient with their service
would definitely come back in the future, and would recommend to anyone
30 April 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Scarlett,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you were happy with the service you received and found Alex and Ben informative.
We appreciate your feedback and are glad you would recommend our business to others.
Evans Halshaw Customer Services
Amazing service from start to finish Alex done a really good job 10/10
Amazing service from start to finish Alex
30 April 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Carol,
Thank you for your kind words about Alex.
We are delighted to hear you had a positive experience.
Evans Halshaw Customer Services
On a recall by Vauxhall for oil…Vauxhall recall
On a recall by Vauxhall for oil injector
Don’t know if the injector was done as I was told it had only had a oil and filter change done
Also told engine undertray was damaged but couldn’t see this on video
I checked undertray and found it looked ok but was covered in old engine oil also front tyres had old engine oil on them no service book was filled to say what had been done even though I was told to leave it Did try to sell me a service plan though. Needless to say I won’t be going back
28 April 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi,
We understand your frustration with the service you received.
It's important for us to provide accurate information and ensure our customers feel confident in the work we perform.
We're sorry to hear that you were not provided with clear communication regarding the oil injector recall and the engine undertray.
Evans Halshaw Customer Services
Effortless from phoning up to picking…
Effortless from phoning up to picking the car up. First class service Alex & Jackson
22 April 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi,
It's wonderful to know that our team, including Alex and Jackson, provided you with such a seamless and enjoyable experience.
Evans Halshaw Customer Services
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