Love their products, the shipping is super fast and the customer service is excellent! I totally recommend
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I ordered a 1.8L Keramisk Slip-Let kasserolle but received the regular version instead. I reported this immediately two weeks ago and have sent several follow-up emails without receiving any pro... See more
Company replied
Good homepage and quick to ship the products but horrible return policy. No shipment label to use for return, need to organise it myself (and ship to a different country!) and if I want to swap a prod... See more
Company replied
Super gode materialer, holder og er nem at rengøre.
Company details
- Kitchen supply shop
- Chinaware shop
- Decoration and Interior Design Store
- Furniture Manufacturer
- Hardware Shop
Written by the company
Eva Trio A/S was established over 100 years ago. Today, the company is managed and owned the fourth generation of the founder’s family. Good design is at the heart of everything we do. Good design which is a positive experience for consumers, both functionally and visually. For us, design is a combination of aesthetics, functionality and the choice of materials. We work exclusively with designers who excel at what they do. As a result, together with our designers we have, over the years, been awarded more than 200 international design prizes, including iF Product Design Awards, Good Design Awards, Red Dot Design Awards and the Designpreis. However, we never rest on our laurels; in fact, we go out of our way to launch new products every six months in the form of both a spring collection and an autumn collection.
Contact info
Måløv Teknikerby 18-20, 2760, Måløv, Denmark
- +45 36 73 20 60
- cs@evatrio.com
- www.evasolo.com
4.1
Great
2k reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Eva Trio
Hi Örjan
Thank you for your feedback. We're glad to hear that everything met your expectations.
We look forward to serving you again in the future.
Best regards,
Eva Solo
Eva Solo wooden pepper/salt grinders
I bought the Eva Solo wooden pepper and salt shaker and the system did not last 6 months. The quality of these wooden designer grinders is extremely low. It is the opening and closing system at the top that broke in two different ways on each of the grinders, for one the plastic broke and the other the clips no longer fit together. I am waiting for a return from the Eva Solo warranty service.
26 February 2025
Unprompted review
Reply from Eva Trio
Hello
Thank you for your feedback. We’re sorry to hear about your experience with the salt and pepper grinders.
Our products are covered by a 2-year warranty, and our customer service team is currently experiencing a high volume of inquiries. They will get back to you as soon as possible. If you have received a case number, you can follow up by replying to that email. If the product was purchased from another retailer, please remember to contact them directly regarding the warranty.
Best regards
Eva Solo
Reply from Eva Trio
Dear Ajay
Thank you for your feedback. We’re sorry to hear that the product didn’t meet your needs.
IWe hope to have the opportunity to serve you again in the future.
Best regards
Eva Solo
Warning: dangerous wooden handles cannot be replaced
Eva Solo have a range of pots and pans with wooden handles. The handles are removeable and one would assume designed to be replaced. However, Eva Solo will not replace the handle when after a year or so it has rotten at the point where it attaches the pan. Water gets into this part of the pan and there is no way you can dry it. After time it rots, becomes loose and then becomes unsafe to use. Eva Solo refuse to replace this part, regardless of the design allowing it to be removed. A cynical move to make you discard the pan and buy another.
11 December 2024
Unprompted review
Reply from Eva Trio
Dear Jim
Thank you for your feedback. We’re sorry to hear about your experience with the wooden handles on your pan.
The wooden handles are not designed to be replaced but rather to be durable with proper care. To maintain their longevity and resistance to moisture, we recommend periodically oiling the wood and ensuring the handles are tightened as needed. This helps prevent issues such as loosening and as mentioned in your feedback.
We appreciate you sharing your experience, and your feedback is valuable to us as we continually work to improve our products.
Kind regards
Eva Solo
Ordered a frying pan on discount and…
Ordered a frying pan on discount and some utensils, Eva Solo delivered only the utensils (in a massive box by the way). No response for several days on email and so I phoned them, they said: "The frying pan is out of stock, we cannot hold the order for this long so we will refund the pan". Essentially this means I'm not getting a discount.
Would never have ordered from them in the first place if not for the sale, and this definitely seems intentional on their part. Disappointing.
4 December 2024
Unprompted review
Reply from Eva Trio
Dear Liam
Thank you for your feedback, and we sincerely apologize for the experience you’ve had. We understand how frustrating it must have been to not receive the frying pan you ordered, especially when it was the reason for your purchase.
The delay in responding to your email is also regrettable. Due to the high volume of inquiries during the holiday season and Black Friday, our customer service team has been experiencing longer response times than usual. We apologize for this and appreciate your patience.
We understand your disappointment and take your feedback seriously. IWe hope we’ll have the opportunity to regain your trust in the future.
Best regards,
Eva Solo
Don’t bother ringing up CUSTOMER…
Don’t bother ringing up CUSTOMER SERVICE to say that the birdfeeder which sticks on your window, the hole is too big, so starlings come along and smash it. As the birds too heavy for the Feeder.
Designer fault!!!!
18 January 2024
Unprompted review
Reply from Eva Trio
Hi Claudio,
Thank you for your review.
We apologize that the product did not meet your expectations and that you’ve had issues with the bird feeder. We appreciate your honesty.
Kind regards
Eva Solo
Very Happy
Everything went well, the shopping process and the delivery process, very good communication along the delivery and short delivery time.
22 October 2024
Reply from Eva Trio
Hi Ricardo,
Thank you for your review. We are delighted to hear that both the shopping and delivery processes met your expectations. We greatly appreciate your feedback and look forward to serving you again in the future.
Best regards,
Eva Solo
All the plates arrived broken and when…
All the plates arrived broken and when I complained about it trying to get new plates I was told it would take 10 days only to receive a message after 10 days that it will take even longer.
19 October 2024
Reply from Eva Trio
Hi Monica,
Thank you for your review.
We apologize for the broken plates and for the delayed response regarding your complaint. We will process your inquiry as soon as possible.
Best regards,
Eva Solo
Reply from Eva Trio
Hi Daniella
Thank you for your positive review! We're thrilled to hear that you found the ordering process easy, the delivery swift, and the product to your liking.
We look forward to serving you again in the future.
Best regards,
Eva Solo
stupid design,not practical at all.
I want to complain about a specific product, not the whole company. The product is EVA SOLO Urban togo cup 0,35 liter. It is soooooo badly designed, the first day I bought it for my husband the little wiggly knob fell off and i had to fight for half an hour to set it. Then after use it for a month. the lid jammed so bad and it is soooooo badly designed that there's even no grip to hold the lid properly and unscrew it! I mean have you tested it's practicality? How on earth the you can have a grip on that half lid? I almost broke my thumb!!!!!! and It's not even cheap!!!!!! So much waste of a badly designed so called fancy to go cup!
5 October 2024
Unprompted review
Reply from Eva Trio
Hi Sarah,
Thank you for your feedback regarding the EVA SOLO Urban To Go Cup. We are sorry to hear that the product did not meet your expectations, and we completely understand your frustration.
The cup is designed with a focus on being leak-proof and convenient for use on the go.
We appreciate your feedback and encourage you to reach out to our customer service team if you encounter any further challenges or need additional guidance on using the product. We're here to help!
Best regards,
Eva Solo
Defective Wok Surface and Inadequate Response
I purchased the wok on 08Aug24 and have used it with wooden and plastic spatulas, as per the care instructions. Despite this, a significant deep scratch has appeared on the surface. I filed through Imerco Charlottenlund and Eva Trio responsed that such damage is expected with utensil use. As a consumer their response is unacceptable given the short period of time and the fact that I have followed the guidelines exactly. I understand that some wear and tear can be expected over time, but a scratch like this appearing so quickly raises concerns about the product's durability and quality. The depth of the scratch might have compromised the non-stick coating and , posing a health risk for me and my family.
2 September 2024
Unprompted review
Reply from Eva Trio
Dear Tha Zin Mg
We apologize for the issues you have experienced with your wok.
We recommend that you reach out directly to our customer service at cs@evasolo.com
Best regards,
Eva Solo
Bra service 😊
10 July 2024
Reply from Eva Trio
Hei Linda
Tusen takk for din positive tilbakemelding! Vi er glade for at du er fornøyd med servicen vår. Vi ser frem til å betjene deg igjen i fremtiden.
Med vennlig hilsen,
Eva Solo
One cup arrived in Haderslev broken
One cup arrived in Haderslev broken. It was for a boat equipment and now the bout is already left for Norway and I am living in Switzerland 😞
29 May 2024
Reply from Eva Trio
Dear Volpi,
Thank you for your review and for your honesty about your experience. We are very sorry to hear that one of the cups arrived broken in Haderslev. Given the circumstances with the boat already en route to Norway and your residence in Switzerland, we understand how inconvenient this must be for you.
Please contact our customer service with your order number, and they will look into it.
We hope to have the opportunity to serve you again in the future.
Best regards,
Eva Solo
Eva Solo (Glass Bird Feeder) The…
Eva Solo (Glass Bird Feeder) The opening hole where the birds feed is far to large, starlings seem to feed from it and as they are quite heavy birds compared to a Robin or a Blue Tit, the Starlings can knock the Bird Feeder off its attachment.
Poor Show all round !
12 May 2024
Unprompted review
Reply from Eva Trio
Hello,
We are sorry to hear that the Eva Solo Glass Bird Feeder has not met your expectations. We understand your frustration with larger birds, such as starlings, attempting to feed from it.
Unfortunately, it is possible that larger birds will try to use the feeder, and we cannot guarantee that they won't. This is a common occurrence with many bird feeders, as it is difficult to completely prevent larger birds from accessing the food.
We appreciate your feedback.
Best regards,
Eva Solo
Completely hopeless to use Schenker as…
Completely hopeless to use Schenker as carrier/distributor for sale of consumer goods/to consumers - more or less impossible to get hold of what you have bought
30 March 2024
Reply from Eva Trio
Hello
We sincerely apologize for the negative delivery experience. We'll investigate the issue with our carrier, Schenker, to enhance our service. Ensuring our customers receive their purchases timely and hassle-free is our priority. Thank you for your feedback, and we hope to regain your trust in the future.
Best regards
Eva Solo
Reply from Eva Trio
Dear Jean-Yves
Thank you very much for your kind review! It is great to hear that you found our ordering process easy and that the quality of the products met your expectations.
We always strive to make the ordering process as simple and hassle-free as possible, so that our customers can enjoy our products without difficulty. At the same time, we are happy to hear that you are satisfied with the quality we offer.
Thanks again for your support and positive feedback. We look forward to serving you again in the future.
With best regards,
Eva Solo
Do not buy any product on their…
Do not buy any product on their website. Products are damaged during transport and the company does not take its responsibility or even answer to replace it.
25 December 2023
Unprompted review
Reply from Eva Trio
Dear Joris,
Thank you for your honest review and we deeply apologize for the challenges you experienced with your latest order. We really appreciate you taking the time to inform us of this.
First of all, we would like to apologize for the delayed delivery and the damaged goods. This does not meet our usual standards and we apologize for any inconvenience this may have caused.
To ensure that we can deal with this as soon as possible, we would like to ask you to contact our customer service directly. They are ready to assist and will do their best to resolve the situation as best as possible.
You can contact our customer service at order@evasolo.com. Please include your order number and a description, as well as a picture of the damaged items to facilitate the process.
Once again, we apologize for any inconvenience you have experienced. We appreciate your patience and cooperation, and we look forward to handling your case and ensuring that you are satisfied with our solution.
With best regards,
Eva Solo
Terrible customer service. do not buy from here!
Needed a new frying pan, ordered from Eva Solo because they had fast delivery time and there was a good price on a frying pan.
11 days later, we still have not recieved the frying pan, and 5 mail later NO ONE can answer where the frying pan is, or help us get the frying pan.
Tried to call them and the one answering the phone just throwed me over to a number that was not available, when i tried to call back, someone answered but did not say a word, just some background noice, after 3 minutes i hang up and tried again, this time i was set up for some music, and no one answered at all, found out after 10 minutes of waiting that they had left for the day..
First of all, can not recommend this firm to anyone with this terrible customer service.
DO NOT BUY FROM HERE!
7 December 2023
Unprompted review
Two weeks since order
Two weeks since order. Not received item. Also not responded to my emails. No news about delivery.
25 September 2023
The screw-cork does not fit tightly
The screw-cork does not fit tightly, whvich means that coffee comes out even if the cork is drewn tight.
The first evasolo we bought, of exactly the same type does not have that problem. Is a rubber band missingin the screwcork ?
Svein R
19 September 2023
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