Everything Breaks Reviews 439

Reply from Everything Breaks

Jun 13, 2025

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you've had a positive experience with our team. It’s always our goal to be courteous, efficient, and helpful—especially when unexpected issues come up. We're glad we could get everything sorted out for you quickly. Your support means a lot to us, and we're always here when you need us. In a world where Everything Breaks, we've got you covered!

Reply from Everything Breaks

May 28, 2025

Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered and want to clarify a few important points from our internal review of your account.

Our records indicate that multiple attempts were made to assist you with your claim. According to documented notes:

- You were informed that your claim could not be processed due to the vehicle being modified or branded, which falls outside the terms of coverage. Our team requested supporting documentation multiple times, including mileage, VIN photos, and clarification regarding the vehicle’s title status.

- Despite several calls and emails, the necessary documents were either not submitted or did not meet the requirements for coverage.

- On December 23rd, our representative Misty did discuss a past-due balance on the account. Per the notes, you were advised that bringing the account current was required for the claim to be reopened. The payment of $240 was applied as agreed; however, the claim was ultimately denied due to policy terms regarding the title and prior issues with documentation—not because of any failure on her part to follow through.

- Charges continued only because the account remained active and was not formally cancelled. As outlined in our agreement, monthly billing will continue unless the customer requests cancellation.

We are committed to supporting our customers, especially our veterans, and it is never our intention to cause additional hardship. We understand how vital your vehicle is and would still be happy to re-review your case if you can provide all required documentation—including the vehicle's title, VIN, mileage photo, and confirmation that the vehicle has not been modified or branded.

Reply from Everything Breaks

May 29, 2025

Thank you so much for your 5-star review! We're glad to hear that you felt comfortable and well-informed throughout the process. Providing clear answers and great support is what we strive for, and we’re happy to know your experience reflected that. We're here whenever you need us!

Reply from Everything Breaks

May 29, 2025

Thank you for your thoughtful review! We’re thrilled to hear that your home air conditioning issues were resolved quickly and smoothly. It’s great to know our program has delivered on its promise and that you’re pleased with the coverage and service. We're always here when you need us—hopefully not too soon, but ready whenever you do!

Reply from Everything Breaks

May 15, 2025

Thank you for the fantastic review and for taking care of our customer! We're so glad the repair process was efficient and affordable. We truly appreciate your kind words about our team member — we’ll be sure to go over your shoutout with them. We value great partnerships and look forward to working together again!

Reply from Everything Breaks

May 1, 2025

We’re sorry to hear about your concerns. To clarify, our company only contacts individuals who have opted in to receive information about vehicle service plans. The vehicle details and contact information we use come directly from online request forms submitted by consumers. It is possible that someone may have entered incorrect or falsified information using your phone number.

We do not claim ownership of any vehicle on behalf of a consumer, nor do we ask for payment unless a service agreement is voluntarily entered into. At no point do we attempt to "extort" money, and we have no record of a transaction or account tied to your name.

If you believe your number was used fraudulently, we will gladly ensure it is permanently removed from our system. We are fully compliant with all FCC regulations and consumer protection standards, and take accusations of misconduct very seriously.

Reply from Everything Breaks

Apr 24, 2025

Thank you so much for the kind words! We're thrilled to hear that your experience working with our team was smooth and efficient. We take pride in making the process easy for repair facilities and keeping communication clear. And hey — we’d be happy to have you covered too when you're ready to protect your own vehicle! Thanks again for the great review!

Reply from Everything Breaks

Apr 15, 2025

Thank you for the opportunity to respond to the concerns raised regarding contract #EBEP0153515.

The customer purchased a vehicle service contract on July 29, 2024, and at the time of enrollment, an estimated mileage of 230,000 miles was provided. As part of our standard process, the customer was advised to call back within 7 days to update us with the exact mileage to ensure accuracy for any future claims.

We did not receive an updated mileage until September 4, 2024, at which point the customer reported an odometer reading of 231,472.

On March 12, 2025, a repair facility contacted us to file a claim for a transmission replacement, with a reported loss date of March 10, 2025, and a loss odometer reading of 233,713.

As part of our standard verification process, a CarFax report was pulled. The report showed that on June 18, 2024—prior to the contract purchase date—the vehicle was serviced at Certified Transmission in Liberty, MO, with a documented odometer reading of 233,713. This is the exact same mileage submitted for the loss, and it was recorded before the contract was even active.

Due to this discrepancy, the claim could not be approved. The mileage submitted at the time of loss conflicts with existing vehicle history records, which directly affects eligibility for coverage.

We understand the customer’s frustration, but this decision is based on verifiable data and clearly stated terms and conditions. We stand by the outcome of the claim review and consider this matter resolved.

Reply from Everything Breaks

Apr 10, 2025

We’re sorry to hear about your experience and appreciate you sharing your concerns. It’s never our intention to cause confusion or frustration, and we’d like the chance to look into this further to ensure everything was handled properly—including your cancellation.

However, we’re unable to locate your account without any identifying information. If you could kindly respond to this review with your contract number, the name on the account, or the phone number associated with it, we’ll be able to investigate right away.

We take feedback like this seriously and are committed to resolving any issues as quickly and transparently as possible.

Reply from Everything Breaks

Apr 10, 2025

Thank you for the kind review! We’re so glad our representative could assist you.

Your feedback means the world to us and helps us keep delivering top-tier service.

Reply from Everything Breaks

Apr 7, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you've encountered and the time you’ve spent seeking resolution — that is not the experience we strive to provide.

We’d like to offer some clarification regarding your claim. It was filed on 02/07/2025, with a reported loss date of 02/05/2025. The items submitted for repair were:

Replacement of the master cylinder – Not Eligible for Coverage (NEFC)

Replacement of the water pump – Approved

We received the signed invoice on 02/20/2025, and a check for the approved repair was issued to the repair facility on 03/04/2025. It has since been confirmed by our accounting department that the check has been cashed by the facility.

We understand the importance of timely communication and apologize if our response time caused concern. We’d love the opportunity to speak with you directly and resolve any remaining issues. Please feel free to contact us at [insert direct contact or email], and we’ll ensure you’re taken care of.

Reply from Everything Breaks

Apr 7, 2025

Thank you for your feedback. We're sorry to hear about your recent experience and appreciate the opportunity to clarify the situation.

You enrolled in coverage with us on 10/01/2024. On 03/13/2025, your repair facility submitted a claim for multiple items:

Replacement of the starter – Approved

Replacement of the valve cover gasket – Not Eligible for Coverage (NEFC)

Replacement of the lower control arm – NEFC

Replacement of the rear axle seal – NEFC

We informed the repair facility on 03/14/2025 of the approved item and made payment for the covered repair on 03/17/2025.

We’d like to clarify that your $100 deductible applies only to covered repairs. Unfortunately, in this case, most of the items submitted were not listed as eligible under the terms of your service contract. While we understand the mechanic’s credibility, our approval process is based solely on contract coverage — not shop experience or pricing.

We’re here to help clarify your coverage further or discuss your concerns directly. Please reach out to us at [insert contact info], and we’ll be happy to speak with you.

Reply from Everything Breaks

Apr 7, 2025

Thank you for taking the time to share your experience. We sincerely apologize for any confusion or frustration you may have encountered — that is never the level of service we aim to provide.

You enrolled in our Critical Coverage Plan on 04/18/2024. During the initial sales call, the agent discussed multiple plan options, including one with broader coverage for a $100 deductible. However, based on your budget at the time, the agent offered and thoroughly explained the Critical Coverage Plan — which covers 50% of a repair bill (up to $500 per occurrence and $2,000 per year) for breakdowns that render the vehicle inoperable. The agent also addressed your questions about what qualifies as "inoperable" and noted your intent to upgrade the plan in the future, though we did not receive a follow-up regarding that upgrade.

On 03/18/2025, you called in to inquire about filing a claim, and our representative explained your plan coverage and the steps required. Then, on 03/20/2025, you contacted us again to request cancellation. We’re sorry to hear that your experience during this call felt dismissive or pushy. While our team may offer other plan options before finalizing a cancellation, it should always be done with respect and professionalism. If that wasn’t your experience, we apologize.

It’s also important to note that a full copy of your plan was emailed to you at the time of purchase for your review and reference.

Reply from Everything Breaks

Apr 7, 2025

Thank you so much for your 5-star review! We're glad to hear that our representative was able to answer all your questions and provide the support you needed. We truly appreciate you taking the time to share your experience!

Reply from Everything Breaks

Apr 7, 2025

Thank you for the wonderful review! We're so glad to hear that our representative was pleasant, knowledgeable, and attentive throughout your call. Providing clear information and helpful support is always our goal—we truly appreciate your kind words!

Reply from Everything Breaks

Apr 7, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you’ve faced and understand how frustrating it can be when dealing with unexpected vehicle issues.

You purchased our Topline policy on 02/04/2025. This plan includes a 30-day and 1,000-mile waiting period, both of which must be met before claims can be considered. On 03/10/2025, your repair facility reached out to file a claim for suspension-related repairs. At that point, the waiting period had been satisfied.

After a full review, the claim was denied due to the nature of the failure, which was determined to be caused by long-term wear and tear—a type of issue that is not covered under the terms of your contract.

We understand your frustration and regret that this led to a cancellation request, which we processed on 03/19/2025. When the repair facility contacted us again on 03/25/2025, we confirmed the policy had been cancelled at your request.

We’re committed to providing clear communication and support every step of the way.

Reply from Everything Breaks

Apr 7, 2025

We’d love the opportunity to help, but without an account number or customer name, we're unable to look into this specific situation. If you could provide more details, we’d be happy to assist further!