Everything Breaks Reviews 439

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being knowledgeable, friendly, and helpful, often going above and beyond to assist with issues and explain coverage. Many people appreciate the transparency and good service provided by representatives, making stressful situations more pleasant. However, some people were dissatisfied with the payment process, reporting delays in refunds and issues with high labor costs. There are also concerns about the time it takes for approvals, with some experiencing long waits for their vehicles to be serviced. A few customers also mentioned rude agents and a lack of communication from the payment department.

What people talk about most

Staff

Clients share positive opinions on staff, with many praising representatives like Keenon Morrison, Marco, and... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers, like those who interacted... See more

Service

Reviewers highlight ambiguous aspects of service, with some experiencing significant frustration due to... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Warranty

People report ambiguous experiences with warranty. Many customers express dissatisfaction, citing issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I upgraded this from a two star to a four-star since the time I put this in myself and the Midas GM were pushing the claims department pretty hard to get it going. When I was told 24 to 48 hours that... See more

Company replied

Rated 5 out of 5 stars

The representative Robert was very helpful in providing me information about my claim he was great, patient and knowledgeable but as I read I pray that all goes well with my claim. I have been follow... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of working with Crystal at Everything Breaks. She went above and beyond in helping me understand my benefits and resolving an issue I was having. Not only was s... See more

Company replied

Rated 5 out of 5 stars

I had an emergency arise, and it has financially disturbed the Apple cart so to speak, and I called and spoke to Darlene and she was able to assist me so that I could still keep my coverage and not ha... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

With 20 years of experience working in the warranty business, the head honchos at Everything Breaks know that traditional extended warranties don’t always work in the consumer’s favor. Paying a large sum upfront for extended coverage isn’t consumer-friendly, and being bound to a contract for up to 72 months is just plain unreasonable. So, they created a monthly protection program that works for you by alleviating hefty upfront payments and long-term commitments. At Everything Breaks, we always keep the customer in mind when developing new protection plans. It’s our mission and pleasure to offer great coverage at an affordable price.


Contact info

3.5

Average

TrustScore 3.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

I have not yet taken advantage of any…

I have not yet taken advantage of any of my benefits but speaking with the persons I have spoken with have been on their job with selling me so far on your product.

5 November 2024
Unprompted review
Everything Breaks logo

Reply from Everything Breaks

Thank you for taking the time to share your experience with us! We're thrilled to hear that our team has made a great impression and provided you with helpful information about our product.

We hope you’ll soon have the opportunity to take full advantage of your benefits and experience the value we’re here to provide. If there’s anything we can assist you with or any questions you have, please don’t hesitate to reach out—we’re always happy to help!

Thanks again for your feedback, and we look forward to continuing to serve you.

Rated 5 out of 5 stars

I saw an advertisement on TV and…

I saw an advertisement on TV and called. I spoke to a very nice gentleman Justice. He is so nice and helpful and answered all my questions. I liked everything he said the company offers so I signed up.

3 December 2024
Unprompted review
Everything Breaks logo

Reply from Everything Breaks

Thank you so much for your glowing review and for sharing your experience! We’re delighted to hear that one of our representatives provided you with exceptional service and answered all your questions. It’s wonderful to know that our offerings resonated with you and that you decided to join us.

Welcome to the Everything Breaks family! If you ever need assistance or have additional questions, don’t hesitate to reach out—we’re here for you.

Rated 5 out of 5 stars

Good customer service, very polite and respectful.Good service would recommend it to anyone

Is very good service good Manners does everything you can't take Good customer service would recommend it to anyone

3 December 2024
Unprompted review
Everything Breaks logo

Reply from Everything Breaks

Thank you for your fantastic 5-star review! We’re so glad to hear that you’ve had a positive experience with our customer service team. Providing polite, respectful, and helpful support is a top priority for us, and it’s wonderful to know we met your expectations.

Your recommendation means the world to us, and we’re honored to have you as part of the Everything Breaks family. If you ever need assistance, we’re always here to help!

Rated 1 out of 5 stars

EverythingBreaks.com: The Ultimate Customer Service Nightmare

I am beyond frustrated with the horrendous service I've received from EverythingBreaks.com. My claim, initiated on October 25, 2024, has turned into a nightmare. They brought in an adjuster who inspected my vehicle and discovered multiple issues beyond just the transmission. After that, everything went downhill.

Despite providing all requested service records, the adjuster has completely cut off communication! For nearly three weeks, I've been trying to reach someone, anyone, at the claims department, but my calls and emails have gone unanswered. It’s as if they have vanished into thin air. When my mechanic called to get authorization for the repairs, he was told they were still waiting for paperwork that was already submitted. How can a company operate like this?

To make matters worse, I haven’t even received a bill for the labor involved in putting my vehicle back together, adding to my financial stress. This level of incompetence is unacceptable. I have documented everything: emails, screenshots, and recorded calls.

If you're considering EverythingBreaks.com, think again! Their lack of professionalism and customer service is astonishing. I urge anyone reading this to avoid them unless you enjoy being ignored and left in the lurch. I will not rest until I receive a response and resolution

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Andre was very personable

Andre was very personable, professional and a Christian.

14 November 2024
Unprompted review
Everything Breaks logo

Reply from Everything Breaks

Thank you for your wonderful 5-star review! We’re thrilled to hear that one of our representatives provided you with such a personable and professional experience. We take pride in offering exceptional service and are delighted to know we made a positive impression.

If there’s anything you need or if we can assist you further, please don’t hesitate to reach out. We truly appreciate your feedback and your trust in Everything Breaks.

Rated 1 out of 5 stars

Worst service

Worst service, I waste my money for 18 months for nothing. They do not resolve my car's problem, asking for old service receipts instead of doing what they offer. Fake company. Trash

12 November 2024
Unprompted review
Everything Breaks logo

Reply from Everything Breaks

We’re sorry to hear about your frustration and appreciate your feedback. At Everything Breaks, we are committed to assisting our customers within the guidelines of the contracts we mutually agree upon.

Our contracts clearly state the need for maintenance records to verify that the vehicle has been properly maintained. This is an important part of ensuring we can provide the coverage and support outlined in the agreement.

If you’re able to provide the requested documentation, we’ll be happy to review your claim promptly. Should you have any questions or need assistance in gathering the required records, please don’t hesitate to reach out to us.

Thank you for your understanding, and we’re here to help however we can within the terms of your plan.

Rated 1 out of 5 stars

UPDATE-Few Months for Payment of Claim-No one answers the phone. Cant file a claim if no one answers the phone

UPDATE: 01/08/2025: Auto dealership received payment after starting on 11/03/24. Auto was at the dealership for this duration! Due to several trials and errors, one can figure out the best way to reach them. Since it took extended time to address this claim, their (or subsidiary/affiliated LLC.) staff, who were further up the "chain of command," refused their full names. Generally, EB did not return phone calls (unless it was the initial return call because of the long wait) or contact auto repair facility. EB does not use online payments instead issues paper checks. Read and compare the reviews, at this time, imho, majority 5 star are for SIGNING UP for the EB auto extended warranties while majority of the negative reviews are for PROCESSING of an auto claim of such warranty.
11/04/2024: They claim on their auto recording that they are a 5-star place while I am on hold for >25 mins. I had to call after my Toyota serv rep attempted to call them and was on the phone >15 mins. Presently, my serv rep for the auto shop and myself have not spoken to anyone. What a joke. I will alter this review, if they do provide the service that they market. If no or questionable services provided then Better Business Bureau, and other govt agencies for consumer protections will be contacted. Buyer Beware.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Family and Friends

Heard about this place through a trusted source. Spoke with Chris Cesar and let me tell you... Knowledgeable, patient, answered all of my questions, and gave an overall good experience! As far as introduction goes with this company, it has been a very good experience.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Company calls everyday

1-325-455-7543 <——— this number reaches a spoofed company claiming AutoPro, they are representing Everything Breaks.

Company calls everyday, I am not a female named Laura and I don’t own a 2013 Ford Escape. I told them to stop calling over 30 times, I am not a customer or potential customer. 30 calls later, I finally figured out if you pose as a potential customer, you get the real company behind the calls and it’s amusing wasting their time! (Everthing Breaks). I pose as an Uber driver named John W Gacy every morning on my daily walks. John has a fake 2015 Toyota Corolla with 325k commercial miles and a check engine light with an oil leak. (If you are not a potential customer you get attitude or hung up on) I let them spend the entire time selling me the warranty and at the end I just let them know I wanted to waste their time since no one at the company can stop calling me. They offer a warranty at monthly $29.88 with 50% repair up to $500 and a yearly cap of $2k. *This company uses/poses as AutoPro spoof minions to call and harass relentlessly. This is not a business but a CRIMINAL ORGANIZATION. They refuse to stop calling or adhering to FTC “do not call” lists.

*Better Business Bureau states: On August 15, 2024 BBB was made aware that AutoPro Warranty Company has been the target of a spoofing scam. Please be aware that this company does not employ telemarketers. To verify correspondence from AutoPro Warranty Company please call the phone number listed in their BBB profile. <——-I’m assuming Everything Breaks is the spoofer.

Update: Everything Breaks uses “AutoPro” (spoofed according to BBB)to call everyday and transfers potential customers to Everything Breaks warranty. They claim I have the wrong company. Can two companies be named Everything Breaks warranty??? Are they spoofed and not reporting it to BBB? Maybe but the review stands until addressed. Guilty by association. Everything Breaks warranty is at the end of all calls associated with my spam. Reading others reviews with the same issue I am confident this is the correct company. Stop calling me

16 October 2024
Unprompted review
Rated 1 out of 5 stars

This is a horrible co everything breaks is a horrible companympany

This is a horrible company, I've used them for over a year. My car broke down last September. I put my car in the shop of October, the fourth, my car has been in the shop for 2 weeks because they were supposed to pay their end and never did. I am still to this day waiting for them to pay their end. So in the meantime, tomorrow on Saturday, I will have to pay the whole balance of 600 plus dollars because all they had to pay was 400 out of this deal. They are a horrible, horrible Horror company do not use. They don't deserve no stars. Please read the reviews and do not purchase from this company. They are a scam.
Scam, they are a scam. Do not use this company.

18 October 2024
Unprompted review
Everything Breaks logo

Reply from Everything Breaks

Thank you for sharing your concerns with us. We want to sincerely apologize for the frustration you’ve experienced. After reviewing your account, we found that your policy began on April 25, 2023, and your claim was filed on October 4, 2024.

We’ve been in contact with the repair facility throughout the process. Unfortunately, they charged a higher labor rate than what we approved, which led to a delay. Despite our efforts, the repair facility required you to pay the full amount to release your vehicle.

To make this right, we are issuing a check to reimburse you for the approved amount. You should receive it soon, and we hope this helps resolve the inconvenience caused by this situation.

Your satisfaction is very important to us, and we appreciate your patience and understanding. If you have any further questions or need additional assistance, please don’t hesitate to contact us directly.

Thank you for being part of the Everything Breaks family.

Rated 4 out of 5 stars

I just signed up today and I must say…

I just signed up today and I must say the agentI talked to was very professional and nice. Gave me all the information I needed to hear. So I decided to join. Haven’t had a chance to use it yet because I have to wait 30 days before I can use it. This is okay to because I do understand it’s a waiting period.

15 October 2024
Unprompted review

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